{"id":3761518,"url":"https://alion.io/job/nbcuniversal-techex-operations-analyst-it-support-3","title":"TechEx Operations Analyst (IT Support)","company":{"id":18514,"name":"NBCUniversal","domain":"nbcuniversal.com","url":"https://alion.io/company/nbcuniversal-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":83,"open_postings":16,"ghost_share":0,"stale_share":0.875,"repost_share":0,"time_to_fill_p50_days":20,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Rome, Italy"],"countries":["IT"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":30000,"max":40000,"currency":"EUR","period":"year","gross":null,"usd_annual":44574},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"DNS","optional":false},{"name":"ITIL","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"Power Apps","optional":false},{"name":"Power Automate","optional":false},{"name":"ServiceNow","optional":false},{"name":"TCP/IP","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-04T16:38:09Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-08T11:59:52Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information.\nOur impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.\nFor almost a century, Universal has been known for its diverse slate of films. Universal Pictures International owns and operates direct theatrical marketing and distribution of feature films in many locations around the globe. Universal Pictures Italy is the Italian theatrical distribution arm, responsible for bringing Universal’s films to audiences across Italy through local marketing, publicity, and cinema distribution activities.\n The TechEx Operations Analyst is responsible for delivering high-quality IT support across NBCUniversal through multiple support channels, including TechBar, online, phone, chat, remote, and in-person services. Acting as a key point of contact for end users, this role provides hands-on support across desktop, mobile, and enterprise systems, ensuring issues are resolved efficiently and with a strong focus on customer experience.\nThis role operates in a fast-paced environment and requires a proactive, ownership-led approach. The Analyst is expected to take full responsibility for incidents from initial diagnosis through to resolution, working closely with internal technology teams and third-party providers where required. In addition to core support activities, the role also provides smart hands support for infrastructure and network teams, ensuring seamless operational delivery across services.\nKEY RESPONSIBILITIES\nProvide hands-on IT support for hardware, software, and enterprise systems across multiple business units through TechBar, online, phone, chat, remote, and in-person support channels\nDeliver a consistent, customer-focused support experience across all TechEx service channels, including walk-up TechBar interactions, digital support, and direct user engagement\nTake end-to-end ownership of incidents and service requests, ensuring timely resolution in line with service expectations\nAct as a primary point of contact for users, delivering a professional and high-quality support experience at all levels of the organisation, including senior stakeholders and executives\nDiagnose and resolve technical issues across Windows, macOS, mobile devices, and Microsoft 365 environments\nSupport meeting rooms, collaboration tools, and workplace technology to ensure a consistent user experience\nWork closely with internal resolver groups, including infrastructure and network teams, to coordinate and resolve more complex issues\nProvide smart hands support for third-party vendors and internal teams, assisting with on-site technical activities where required\nProactively identify recurring issues, trends, and opportunities for improvement, taking action where appropriate or feeding into the wider TechEx roadmap\nSupport and follow established ServiceNow processes, ensuring accurate ticket management, data quality, and adherence to service workflows\nContribute to the ongoing evolution of support practices, including the adoption of automation and AI-driven capabilities within service management\nManage and prioritise workload effectively, balancing reactive support with planned activities and project work\nMaintain accurate records of incidents, requests, and resolutions within service management tools\nSupport the assigned primary site while remaining flexible to travel to other company locations when required, including for site support, training, town halls, business events, and key initiatives.\nSalary Range: EUR 30000 to EUR 40000 / yearly\n EXPERIENCE\nMinimum 3+ years’ experience providing IT support in a client-facing role, supporting users at all levels within a medium to large, enterprise environment\nStrong hands-on experience supporting Windows, macOS, and iOS devices in a corporate setting\nProven experience working with the Microsoft 365 ecosystem, including user support and administration across core services\nDemonstrable experience using ServiceNow within a structured, SLA-driven environment, with a focus on accurate ticket management and process adherence\nPractical experience with Active Directory and Azure AD, performing user and access management tasks\nHands-on experience with endpoint management tools (such as Microsoft Intune and Apple DEP), including device enrolment, configuration, and support\nStrong experience supporting users both on-site and remotely via phone, chat, and virtual support tools\nGood understanding of networking fundamentals (e.g. TCP/IP, DNS, LAN/WAN), with the ability to troubleshoot common connectivity issues\nExperience supporting a broad range of end-user hardware, including desktops, laptops, mobile devices, and peripherals\nExperience supporting meeting room and AV technologies, with the ability to perform first-line troubleshooting across platforms such as Microsoft Teams Rooms, Cisco, Crestron, or similar\nExperience working within structured, process-driven environments, with an understanding of service management, governance, and change control Experience within customer-facing environments such as media, hospitality, or theme parks.\nFamiliarity with digital experience monitoring tools such as Nexthink\nExposure to Continuous Service Improvement (CSI) practices project delivery or coordination experience\nRelevant certifications (e.g. ITIL, Microsoft), or a willingness to work towards them\nExposure to automation tools such as Power Automate or Power Apps.\nEligibility to work in Italy\nAbility to travel to other company sites as required to support operational needs, training, town halls, business events, and key initiatives.\nThe responsibilities associated with this position are not limited to the above description and may be modified at any time by the Company.\n As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.\nIf you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to .","description_format":"text","description_chars":7973,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Broadcasting","Film Production","Theme Parks & Attractions","Streaming & OTT Platforms"],"lifecycle":[{"event":"open","at":"2026-11-04T18:43:06Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":3,"expected_fill_days":20,"reasons":["conf:1","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-08T05:47:12Z"},"pay":{"stated_usd_annual":44574,"is_top_pay":false},"html_url":"https://alion.io/job/nbcuniversal-techex-operations-analyst-it-support-3","json_url":"https://alion.io/job/nbcuniversal-techex-operations-analyst-it-support-3.json","meta":{"generated_at":"2026-11-08T14:19:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":30290,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":18514},"rest":"https://alion.io/mcp/rest/get_company?id=18514"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnbcuniversal-techex-operations-analyst-it-support-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnbcuniversal-techex-operations-analyst-it-support-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnbcuniversal-techex-operations-analyst-it-support-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/nbcuniversal-techex-operations-analyst-it-support-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnbcuniversal-techex-operations-analyst-it-support-3"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3761518}},{"tool":"search_jobs","arguments":{"company":"nbcuniversal.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3761518},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}