Corporate Customer Service Officer

The National Bank of Iraq (NBI) was founded in 1995 as a publicly traded, private sector company, offering comprehensive banking services to individuals and businesses in Iraq. As a result of NBI’s success and to fuel future growth, its capital was increased from the initial IQD 400 million to IQD 250 billion (USD 215 million) in December 2013.

In 2005, Capital Bank Jordan acquired majority shares (61.85%) in NBI, allowing NBI to evolve its business offerings, strengthen its global footprint and promote financial inclusion across the country.

With its extensive network of correspondent banks, Capital Bank stands as NBI’s gateway to world economies, facilitating internal and external remittances, granting lines of credit, as well as offering trade finance services.

NBI operates a modern core banking system to support its growth and customer services. Capital Bank and its subsidiaries audit all accounts through Ernst and Young, and report financials in accordance with International Accounting Standards.

NBI has earned a BB rating by Capital Intelligence, the international credit rating agency. It further received a ‘Good’ rating by the Central Bank of Iraq.

Today, NBI has more than 38 branches in all major cities in Iraq, and a branch in KSA.

Administrative, Technical, and Operational Responsibilities

• Prepare and submit periodic reports on workflow progress, completed requests, pending requests, and observations to the direct manager.
• Follow up on open requests, ensure their status is regularly updated, and close them upon completion of the required procedures.
• Maintain and archive all documents and records related to Corporate Customer Service transactions, ensuring proper classification according to approved procedures.
• Receive customer feedback, suggestions, and complaints, contribute to resolving them, or escalate them to the direct manager when necessary.
• Monitor internal promotional materials and ensure the availability of product brochures and marketing collateral when required.
• Maintain the confidentiality of customer information and safeguard passwords, credentials, and any assigned assets.
• Perform any other related duties and responsibilities as assigned by the direct manager.
• Execute activities that require direct interaction with corporate clients through customer visits, phone calls, or email correspondence, and respond to inquiries regarding banking services provided to corporate customers.
• Provide banking services requested by customers concerning their accounts in accordance with approved policies and procedures.
• Receive and process requests for opening and closing various types of accounts (current accounts, savings accounts, additional accounts, etc.), prepare the required documentation, and forward it to the concerned department.
• Receive and process applications for credit and debit card issuance, complete the related procedures, and forward the documents to the relevant department.
• Receive cheque book requests, process and follow up on them with the concerned departments, and keep clients informed of any updates.
• Verify the accuracy and completeness of information and customer signatures on all Corporate Customer Service transactions.
• Receive requests for the reactivation of dormant accounts, verify the completeness of information and customer signatures, and forward them to the Corporate Customer Service Team Leader.
• Follow up on activities related to the placement, renewal, and early termination of deposits within the system, ensuring compliance with established procedures.
• Prepare and process requests from large, medium, and small corporate clients, including account opening, customer information updates, certificate issuance, authentication letters, and payment order preparation.
• Complete due diligence requirements when necessary, including coordinating site visits and verifying the actual existence of the client’s business activities in accordance with approved procedures.
• Promote and market corporate banking products and services and drive cross-selling opportunities by introducing existing clients to suitable additional products and services.
• Achieve assigned performance targets in support of the department’s objectives.
• Act responsibly to ensure information security, safeguard documents, and protect any entrusted assets.

• Bachelor’s degree in Business Administration, Finance and Banking, Accounting
• 1-3 years of relevant experience