{"id":3439521,"url":"https://alion.io/job/ncba-group-officer-it-platform-support-operations","title":"Officer, IT Platform Support Operations","company":{"id":2806203,"name":"NCBA Group","domain":"ncbagroup.com","url":"https://alion.io/company/ncbagroup","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Nairobi, Kenya"],"countries":["KE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"Git","optional":false},{"name":"Grafana","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Jenkins","optional":false},{"name":"SoapUI","optional":false},{"name":"Unix","optional":false},{"name":"Zabbix","optional":false}],"status":"live","first_seen_at":"2026-10-29T05:09:54Z","employer_posted_date":null,"last_verified_at":"2026-10-29T05:09:54Z","board_verified":false,"closed_at":null,"days_open":4,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":4},"description":"Job Purpose Statement\n\nThe IT Platform Support Operations Officer role is responsible for the provision of 1st level support though technical analysis and offering solutions to issues reported or escalated via the ITSM tools in place. The role will also ensure the Daily COB (Close of Business) activities are performed across all Core Platforms as per the documented procedures.\n\nJob Specifications\n\nIdeal Job Specifications \n\n Bachelor’s degree in Computer Science, Information Technology or related field.\n\n Minimum 2 years’ experience with 1 years in an IT service support, systems analysis or service management role within a large highly digitized organization managing mission critical systems.\n\n ITIL Foundation certificate.\n\n One or more IT certifications in areas such as Microsoft Azure, AWS, Microsoft systems, UNIX or Oracle will be an added advantage.\n\n Knowledge & experience working with tools such as Jenkins, ELK Stack, PostMan, SOAPUI, Git, Grafana, Zabbix etc. will be an added advantage.\n\n Good understanding of the financial services and how IT contributes to the success of the financial institutions.","description_format":"text","description_chars":1124,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Sea Freight","Commercial & Retail Banks"],"lifecycle":[{"event":"open","at":"2026-10-29T05:15:47Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":4,"expected_fill_days":23,"reasons":["seen:4","velocity","win:early"],"computed_at":"2026-11-02T06:13:15Z"},"pay":null,"html_url":"https://alion.io/job/ncba-group-officer-it-platform-support-operations","json_url":"https://alion.io/job/ncba-group-officer-it-platform-support-operations.json","meta":{"generated_at":"2026-11-02T15:29:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21492,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2806203},"rest":"https://alion.io/mcp/rest/get_company?id=2806203"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fncba-group-officer-it-platform-support-operations"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fncba-group-officer-it-platform-support-operations"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fncba-group-officer-it-platform-support-operations"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ncba-group-officer-it-platform-support-operations\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fncba-group-officer-it-platform-support-operations"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3439521}},{"tool":"search_jobs","arguments":{"company":"ncbagroup.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3439521},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}