Product Analyst Officer

Job PurposeStatement

TheProductAnalystroleisresponsiblefordesigning,developing,promoting,andmaintainingfinancialsolutionsand deliverychannelsthatmeettheneedsoftargetcustomers/markets,at profit.TheroleiscentraltoinnovationinDigital Businessandisthusthestewardofthedepartment’sinnovationmanagementprocess.Theroleholderisresponsiblefor the Digital Business market-facing product management process for the allocated port folio.

Therole holder shall research the target market segments and liaise with the Senior Manager Country IT Business Analyst to implement the defined customer value propositions that serve the needs of the target market. This role shall be involved in the coordination of technical delivery teams and external stakeholders in implementing product roadmaps.

The Product Analyst participates in testing and is critical in accepting the solutions before they are offered to the customers. S/He will develop technical solutions to problems and opportunities presented by the business. Functional and non-functional aspects of technical solutions should be considered when utilizing the available technology assets.

Key Accountabilities (DutiesandResponsibilities)

Perspective

%

Weighting

(to add up to 100%)

Output

BusinessAnalysis

30%

• Manage feature development end-to-end; provide guidance and feedback to project teams and ensure everyone is aligned.
• Be the voice of the customer in the product development process.
• Develop use case documentation and lo-fi mockups for proposed customer journeys.
• Collaborate with other stakeholders in Commercial, Collection & Recovery, Product, Operations, Risk, and Finance in defining product features and use cases.
• Buildaneffectiveroadmaptoprioritizeimportantfeaturesappropriately.
• Takehigh-levelfeatureproposalsandcustomerproblemsandbreaktheminto smalliterationsthatengineeringcanworkonthroughusecasedocumentation and for proposed customer journeys.
• Balancenewfeatures,improvements,andbugfixestoensureahighvelocityand

a stable product

Customer

10%

• Will work with the Senior Country ITBusiness Analystto identify potential opportunity areas, determine how much impact we can have on our customers, and evaluate and implement the most effective course of action.
• WillrunexperimentsandguideCommercialteamswithrunningexperimentsto improve signup conversion ratios.
• Willrunexperimentsandguidecommercialteamstoimprovelead-to-customer conversion ratios and time-to-value for new customers.
• WillrunexperimentsandguideOperationsinsendingqualitymessagesand notifications to customers at the right time.
• WillrunexperimentsandguideDesignandUXTeamstoremovebadfrictionfrom theuser experience

• WillrunexperimentsandleadengagementswithEngineeringtorunexperimentsto increase the adoption of new features being built.

LearningandGrowth

10%

• Drivetheemployeeengagementinitiativeswithinthedepartment.
• Maintain own high performance and personal growth.
• Help the other team members to achieve their career growth plans.
• Own up-to-date and actioned competency assessments and development plans.
• Driveclosecollaborationamongstthestaffwithothermembersofthe

Department, and with other relevant stakeholders across the Group operating business entities to cultivate collective responsibility to achieve business goals.

Job Dimensions

Reporting Relationships: jobs that report to this position directly and indirectly

DirectReports

N/A

IndirectReports

N/A

StakeholderManagement:keystakeholdersthatthepositionholderwill need to liaise/work with to be successful in this role.

Internal

• Head,DigitalBusiness
• In-country:CommercialLead,Collections& Recovery Lead
• Group:BusinessReportingLead&Finance, Strategy Lead, Data Science Lead, Product

DevelopmentLead,RiskLead,Operations Lead

External

• Customers
• StrategicEcosystemPartners
• Suppliers
• Regulators
• ServiceProviders

DecisionMakingAuthority/Mandates/Constraints:thedecisionsthepositionholderisempoweredtomake (Indicateif

itisOperational,ManagerialorStrategic).Pleasealso highlightanybudgetary control responsibility if applicable for the role.

• Tactical:Product backlog
• Tactical:Salespipelineconversion
• Tactical: Product growth and retention planning
• Tactical:Contractualagreementswithsuppliersandotherthirdparties

Workcycleandimpact:timehorizonandnatureofimpact (Planning)

(e.g. Less than1 week,2weeks, 2weeks -1m onth, 1m onth - 3m onths, 3-6 m onths, 6-12 m onths, above 1 year)

• Long-term-2-2Years (Buildtrack,basedonapprovedproducts)
• Short-term-6-12Months(Validationtrack,basedonproductbacklog)

Ideal Job Specifications

Academic:

• Abachelor’s degree in computer science,InformationTechnology,Engineering,orBusinessrelatedfieldofstudy

from a recognized university.

Professional:

• At least 3 years of work experience, 1 of which should have been in an analyst capacity in a similar-sized organization having led successful business and product development projects and/or initiatives.
• 1years’experienceindigitalpaymentsand/orfinancialservices.
• Experienceinmultiplefunctionalareas,includingproductmanagement,engineering,UX/UI,sales,customer support,financeor marketing,and understandingofgo-to-marketenablers(e.g.credit,payments,loyalty, subscriptions, rewards, etc.)
• Ability to achieve strategic goals and evolve product strategy based on research, data, and industry trends in an innovative and fast-paced environment. Excellent problem-solving, organizational, and analytical skills.

Ideal Job Specifications

• Abilitytoinfluencemultiplestakeholderswithoutdirectauthority,anduseof A/Btestingtoinformproduct

improvements.

Ideal Job competencies

Technical Competencies

Discovery

• Skilledatqualitativecustomer interviewing.
• Excellentatderivingkeyinsightsandpatternsfromcustomerinterviewsandusingthatinput toclarify problem statements.
• Skilledatstorymapping,tobreakepicsdownintosmallerproductfeatures.
• ExcellentatcollaboratingwithDesignonprototypestobringpotentialsolutionstolife.

Business Skills

• Expert at business case creation. Capable of managing business results across a range of product domains.
• Abletomanageinternalpartnershipsandexternalpartnerstooptimizegrowth.

Communication Skills

• Capable of representing NBV externally at partner meetings, and customer meetings. Solid

presentation skills at all levels of the company. Appropriately influences & persuades others to a course of action.

People Management Skills

• Alignsteamwithlargerbusinessvisionandgoals.Abletotranslateandalignstrategyinameaningful way for the team, building a shared understanding of team goals and targets. Uses situational

leadership techniques to provide the appropriate level of guidance and latitude to team members. Adept at caring personally for team members and providing candid real-time feedback.

BehavioralCompetencies

EmotionalIntelligence

• Knowstheirownstrengthsandlimits;areawareoftheirownemotionsand theeffecttheyhaveon others and have self-control to keep disruptive emotions and impulses in check.

Social and Cross-cultural Awareness

• Interactswithpeople(colleagues,customers,stakeholders,andthepublicatlarge)indifferent

social and cultural environments, showing respect and positive regard for them in an ethical and appropriate that is consistent with the values of the organization.

Agile

• Abletochange plans,methods,opinions,orgoalsinlightofnewinformation,withthereadinessto act on opportunities. Highly effective in adapting to differing environments.
• Inculcatesadigitalmindsetintheorganization,institutionalizingcross-functionalcollaboration,

flatteninghierarchies,devolvingdecision-makingtosmallerteams,and buildingenvironmentsthat creatively partner with external companies to extend necessary capabilities to encourage the generation of new ideas and develop more iterative and rapid ways of doing things.

• Implementsincentivesandmetricstosupportsuchagility.

Self Development

• Have a strategic approach to personal and professional development actively seeking feedback from others to which they will respond by establishing self-development goals.
• Seek to experience a range of relevant career opportunities in the context of a long-term plan enabling them to deliver the truly outstanding contribution required.