Senior Manager - MXDR
The purpose of this role is to lead the operational delivery of the MXDR Client Engineering function in the UK, ensuring the successful implementation, support, health monitoring, optimization and continuous improvement of MXDR technologies across client environments.
The Senior Manager is responsible for a team/function of Engineers delivering services across the MXDR technology portfolio such as but not limited to Microsoft, Splunk, CrowdStrike, Sentinel One and Carbon Black. The role ensures operational excellence, technical quality and consistent service delivery while driving innovation and engineering maturity.
In this role you have responsibility over a function or team of technical specialists and potentially people leaders in this engineering function. The Senior Manager sets objectives, manages operational performance, develops engineering talent, and supports the direction of team goals by translating organizational priorities into clear, actionable objectives for their individual teams.
They are accountable for maintaining high standards of service delivery and technical excellence and will work closely with clients and peers across SOC, Project Management, Portfolio Management and other Engineering functions during escalations, service improvements and strategic initiatives.