{"id":2691438,"url":"https://alion.io/job/ncc-group-technical-account-manager-2","title":"Technical Account Manager","company":{"id":43360,"name":"NCC Group","domain":"nccgroup.com","url":"https://alion.io/company/nccgroup","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Pinpoint","truth_index":{"grade":"A","score":100,"open_postings":3,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":14,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Solutions","role_family":"Solutions","seniority":null,"employment_type":"contractor","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Rijswijk, Netherlands"],"countries":["NL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":59000,"max_usd":126000,"period":"year","method":"role_country_seniority_unknown","sample_n":97},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"DLP","optional":false},{"name":"ITIL","optional":false},{"name":"SIEM","optional":false}],"status":"live","first_seen_at":"2026-10-15T09:02:20Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-17T15:08:59Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"The TAM is the customer's technical owner for the service and the expert voice in the relationship. They quantify the customer's security maturity through the TAM Score framework, build and steer a defensible 12-month technical roadmap, and provide the depth of Microsoft Azure Sentinel/Defender XDR expertise needed to advise credibly on priorities. TAMs translate data into narrative - interpreting scores, surfacing the highest-leverage gaps, and guiding customers toward measurable improvement quarter by quarter. They act as a technical buffer between customers and internal operational teams by resolving technical queries, advising on improvements, and ensuring issues are properly packaged when escalation is required.\nKey Responsibilities\nOwn the technical relationship: understand the customer environment end-to-end, maintain technical context, and operate as the trusted advisor in the partnership.\nOwn the TAM Score narrative: interpret Environment, SOC, and Health scores into a credible story about where the customer stands and where to focus next - accountable for the quality of the diagnosis and recommendations, not the absolute score.\nBuild and maintain the 12-month technical roadmap: anchored to the TAM Score, with defined quarterly focus areas tied to the highest-leverage gaps.\nDeliver the TAM/technical portion of Quarterly Business Reviews: present the score, narrate progress, and align with customer stakeholders up to CISO/senior IT leadership.\nDeliver reactive technical support via tickets (troubleshooting, investigation support, remediation guidance).\nDeliver proactive technical expertise and drive continuous improvement (Tier A included): posture and coverage advisory, tuning/noise reduction, cost/retention optimisation, automation uplift.\nOwn technical deliverables: automation/playbooks where in scope, custom analytics and workbooks.\nDrive the operational health-check catalogue as scheduled workstreams within the roadmap.\nAdvise on Defensive Breadth gaps (pentest cadence, IR retainer, EASM, DLP, tabletops, etc) - surfacing risk credibly and identifying where NCC services can close the gap.\nMaintain and refresh the threat overview as the customer's environment and threat landscape evolve.\n\nSkills, Knowledge & Expertise\nProven experience in cybersecurity, IT operations, or managed security services \nBackground in a customer-facing technical role (e.g. TAM, Security Consultant)\nExperience engaging senior stakeholders (CISO, Head of IT/Security)\nStrong understanding of SOC operations, threat detection, and incident response\nAbility to understand end-to-end customer environments (cloud, infrastructure, security stack)\nExperience with security tools (e.g. SIEM, EDR, SOAR, DLP, vulnerability management)\nAble to interpret and translate security metrics into clear risk-based narratives\nProven ability to build and maintain 12-month technical roadmaps with quarterly focus\nStrong skills in data analysis, prioritisation, and identifying high-impact improvements\nExperience delivering Quarterly Business Reviews (QBRs) to senior audiences\nAbility to act as a trusted advisor, owning the technical customer relationship\nExperience balancing reactive support (tickets, troubleshooting) and proactive improvement\nCapability to deliver continuous improvement initiatives (tuning, optimisation, automation)\nExperience creating technical deliverables (playbooks, dashboards, analytics, reports)\nKnowledge of defensive security domains (pentest, IR, EASM, DLP, tabletop exercises)\nAbility to identify security gaps and align solutions/services to mitigate risk\nStrong communication and storytelling skills, adapting for technical and non-technical audiences\nFamiliarity with service management practices (e.g. ITIL, ticketing systems)\nRelevant certifications (e.g. CISSP, CISM, Security+, cloud security) - desirable\nProactive, accountable, and customer-focused mindset with strong ownership\n\nJob Benefits\nFlexible working hours and hybrid working arrangements.\nCompetitive pension scheme.\n24 vacation days, 4 additional leave days for business closure, and 8% holiday allowance.\nA company laptop and mobile phone.\nAn internet allowance of up to €40 per month.\nExtensive development opportunities through our Academy.\nAccess to training courses, certifications, TechTalks, and industry events.\nAn informal, professional, and inspiring work environment with engaged colleagues.","description_format":"text","description_chars":4420,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Hybrid work"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Penetration Testing","Information Security","Managed Security"],"lifecycle":[{"event":"open","at":"2026-10-16T09:02:20Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 4 · green card filings: 1","filings_12m":4,"filings_prev_12m":6,"green_card_filings_12m":1,"median_offered_wage_usd":120500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":3}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":14,"reasons":["conf:0","velocity","win:early"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/ncc-group-technical-account-manager-2","json_url":"https://alion.io/job/ncc-group-technical-account-manager-2.json","meta":{"generated_at":"2026-10-17T16:04:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21920,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":43360},"rest":"https://alion.io/mcp/rest/get_company?id=43360"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fncc-group-technical-account-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fncc-group-technical-account-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fncc-group-technical-account-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ncc-group-technical-account-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fncc-group-technical-account-manager-2"}]}