{"id":1568646,"url":"https://alion.io/job/ncham-library-coordinator-online-learning-support","title":"Library Coordinator - Online Learning Support","company":{"id":2051923,"name":"NCHAM","domain":"infanthearing.org","url":"https://alion.io/company/infanthearing","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Logan, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":49000,"max":null,"currency":"USD","period":"year","gross":null,"usd_annual":49000},"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"OCR","optional":true}],"status":"live","first_seen_at":"2026-10-01T06:49:32Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-05T23:00:19Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Overview\nJoin the Utah State University Library’s User Experience & Engagement team, collaborating with library colleagues to develop and maintain online resources that help users find, understand, and effectively use library services and resources.\nThe library is seeking an Online Learning Support Coordinator to collaboratively develop, maintain, and improve the library’s online learning resources and services. This position will primarily focus on helping ensure that digital resources, including Canvas learning modules, library research guides, online tutorials, FAQs, and library video content are current, accessible, user-friendly, and aligned with student and instructional needs.\nThe position also provides virtual assistance through the library’s chat service and supports online service workflows and works collaboratively with colleagues across the library to create consistent, high-quality virtual experiences and support broader library priorities and initiatives.\nReporting to the Head of User Experience & Engagement, this is a full-time, benefited Library Coordinator position with a minimum salary of $49,000.\nAnticipated start date: September 2026\nResponsibilities\nSupport the development, maintenance, and continuous improvement of the library’s online learning resources, including Canvas modules, tutorials, research guides, FAQs, and video content.\nReview online content to ensure accuracy, consistency, usability, and alignment with library and campus priorities; identify outdated or redundant content and coordinate updates with liaison librarians and other content owners.\nSupport the accessibility of online learning resources and library content, helping ensure materials meet accessibility standards and provide an inclusive experience for all users.\nContribute to usability, content strategy, and program assessment, using user feedback, analytics, assessment data, and best practices to improve online library resources and virtual services.\nDevelop, maintain, and assess frequently asked questions and other self-service resources to help users find answers and navigate library services independently.\nProvide virtual reference assistance through the library’s chat program.\nDevelop and support training resources and opportunities that help library staff effectively create, maintain, and improve online learning resources and services.\nParticipate in other library initiatives and projects that advance User Experience & Engagement priorities.\nQualifications\nMinimum Qualifications\nBachelor’s degree; or four years of library experience.\nEffective communication and interpersonal skills, with the ability to work positively and professionally with students, staff, faculty, and community members.\nAbility to work independently and collaboratively, prioritize work, meet deadlines, and manage competing responsibilities.\nStrong problem-solving, organizational, and judgment skills.\nDemonstrated ability and interest in learning and using new technology, including online learning platforms and software.\nPreferred Qualifications\nExperience developing, maintaining, or supporting online learning resources, digital content, tutorials, or instructional materials.\nExperience working with Canvas, LibGuides/Springshare, YouTube, or similar online learning and content-management platforms.\nExperience providing virtual reference, chat, or other online library services, preferably in an academic library.\nExperience supporting online accessibility, usability, content strategy, or user experience initiatives.\nExperience collecting, organizing, analyzing, or reporting assessment data, including use of spreadsheets, databases, analytics tools, or other data-management systems.\nRequired Documents\nAlong with the online application, please attach:\nResume to be uploaded at the beginning of your application in the Candidate Profile under “Resume/CV”\nCover letter to be typed/pasted at the end of your application\n**Document size may not exceed 10 MB.**\nAdvertised Salary\nMinimum of $49,000 a year, plus excellent benefitsADA\nWork is performed indoors in an open office environment with shared cubicle workspaces. Employees are protected from weather and contaminants but may experience occasional temperature changes. The position requires prolonged sitting, frequent computer use and repetitive hand motions (such as typing), as well as regular walking, talking, and hearing. The position also requires occasional lifting, carrying, pushing, and pulling of library materials and the ability to move loaded book carts.\nUniversity Highlights\nFounded in 1888, Utah State University is Utah’s premier land-grant, public service university. As an R1 research institution, Utah State is dedicated to advancing knowledge and serving the public good through innovative research and scholarly activities that are grounded in reciprocal engagement with local, regional, and global communities. USU prepares students to be active, civically engaged leaders who are prepared to address critical societal challenges. Dedicated to providing a high-quality and affordable education, USU remains a leader in research, discovery, and public impact.\nUSU enrolls over 29,800 students, both online and in person at locations throughout the state. Utah State’s 30 locations include a main campus in Logan, Utah, residential campuses in Price and Blanding, and six additional statewide campuses, along with education centers serving every county. USU educates students from all 50 states and more than 80 countries. For over 100 years, USU Extension has served and engaged Utahns, serving every county in the state.\nCompeting at the NCAA Division I level in 16 sports, USU is a proud member of the Pac-12 Conference, officially joining on July 1, 2026. The Aggies capped a historic final season in the Mountain West by capturing nine combined regular-season and tournament titles in 2025-26, with five teams advancing to postseason play. This tradition of excellence extends to the classroom, where 232 student-athletes earned academic honors, and to the community, where USU ranked second nationally in Division I service hours, with nine teams placing in the top 10 for community service.\nUtah State is dedicated to fostering a community where all individuals feel respected, valued, and supported and where diversity of thought and culture are cultivated. We seek to recruit, hire, and retain people from all walks of life who will champion excellence in education, research, discovery, outreach, and service. We believe that promoting a strong sense of community and belonging empowers and engages all members of USU to thrive and be successful. Forbes recognized our commitment to employees when they named Utah State the best employer in Utah in 2023. Learn more about USU.\nThe university provides a Dual Career Assistance Program to support careers for partners who are also seeking employment. Additionally, USU is committed to providing access and a reasonable accommodation for individuals with disabilities. To request a reasonable accommodation for a disability, contact the university’s ADA Coordinator in the Office of Human Resources at (435) 797-0122 or .\n*updated 07/2026\nNotice of Non-discrimination\nIn its programs and activities, including in admissions and employment, Utah State University does not discriminate or tolerate discrimination, including harassment, based on race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity, disability, status as a protected veteran, or any other status protected by University policy, Title IX, or any other federal, state, or local law.\nUtah State University is an equal opportunity employer and does not discriminate or tolerate discrimination including harassment in employment including in hiring, promotion, transfer, or termination based on race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity, disability, status as a protected veteran, or any other status protected by University policy or any other federal, state, or local law.\nUtah State University does not discriminate in its housing offerings and will treat all persons fairly and equally without regard to race, color, religion, sex, familial status, disability, national origin, source of income, sexual orientation, or gender identity. Additionally, the University endeavors to provide reasonable accommodations when necessary and to ensure equal access to qualified persons with disabilities.\nIn all circumstances, Utah State University follows state and federal laws related to sex-segregated spaces.\nThe following office has been designated to handle inquiries regarding the application of Title IX and its implementing regulations and/or USU’s non-discrimination policies:\nCivil Rights & Title IX Office\nOld Main Room 405\n1475 Old Main Hill, Logan UT 84322\n\n(435) 797-1266\nFor further information regarding non-discrimination, please visit crtix.usu.edu or contact:\nU.S. Department of Education\nDenver Regional Office\n303-844-5695| \nU.S. Department of Education\nOffice of Assistant Secretary for Civil Rights\n800-421-3481 | \n*updated 08/2026","description_format":"text","description_chars":9245,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["E-learning","Education","Health Care","Hearing Care & Audiology"],"lifecycle":[{"event":"open","at":"2026-10-01T06:49:32Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":3,"expected_fill_days":25,"reasons":["conf:1","velocity","win:early"],"computed_at":"2026-10-05T05:45:15Z"},"pay":{"stated_usd_annual":49000,"is_top_pay":false},"html_url":"https://alion.io/job/ncham-library-coordinator-online-learning-support","json_url":"https://alion.io/job/ncham-library-coordinator-online-learning-support.json","meta":{"generated_at":"2026-10-06T01:00:12Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1390,"day_limit":5000,"remaining_today":3610,"minute_limit":60,"resets_at":"2026-10-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2051923},"rest":"https://alion.io/mcp/rest/get_company?id=2051923"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fncham-library-coordinator-online-learning-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fncham-library-coordinator-online-learning-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fncham-library-coordinator-online-learning-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ncham-library-coordinator-online-learning-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fncham-library-coordinator-online-learning-support"}]}