{"id":2617112,"url":"https://alion.io/job/ncl-operations-manager","title":"Operations Manager","company":{"id":20390,"name":"NCL","domain":"ncl.ac.uk","url":"https://alion.io/company/ncl","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Management","role_family":"Management","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Newcastle, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":37369,"max":39560,"currency":"GBP","period":"year","gross":null,"usd_annual":52017},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false}],"status":"live","first_seen_at":"2026-10-15T12:26:46Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-17T12:57:57Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Salary: £37,369 to £39,560 with progression to £46,970 per annum\nNewcastle University is a great place to work, with excellent benefits. We have a generous holiday package; plus the opportunity to buy more, great pension schemes and a number of health and wellbeing initiatives to support you.\nClosing Date: 12 November 2026\nThe Role\nTo be responsible for operationalising strategy and policy across a specific school in the Faculty of Science, Agriculture & Engineering in core areas including, but not limited to: front of house management, support for a high quality digital and physical infrastructure, procurement, purchasing and delivery management. The Operations Manager will lead on all day-to-day operational activities, providing advice, recommendations and guidance to senior management and colleagues, developing and improving administrative processes to enable a high performing culture of continuous improvement in the operations team.\nYou will form part of a team of 3 operations managers across our schools and this team works collectively together to ensure the delivery of a high-quality service to students and colleagues, consistently delivered where appropriate and aligned with the school and faculty’s strategic goals.\nFor informal enquiries about the role, please contact Anna Gardner, \nThis post is full time for a duration of 12 months.\nTo apply please upload your CV and cover letter, evidencing how your skills and experience align to the person specification as outlined within the job description\nKey Accountabilities\nTo lead daily transactional and operational activities across a specific school, including: purchasing, travel arrangements, deliveries, expense processing, and finance approvals. This includes working with operations managers in other schools to iterate and update processes to ensure they are consistent and fit for purpose, using digital technology where possible\nTo provide line management and leadership to the school Operations team, fostering a collaborative, agile and high-performing team culture. To hold overall responsibility for the delivery and coordination of school hubs\nTo manage and deliver key activities as relevant to a particular school e.g. Academic Workload Allocation modelling\nTo be the key liaison with the University IT Service (NUIT) to ensure a fit for purpose digital experience is available for students and colleagues in the school\nTo support infrastructure planning and implementation, including capital projects, space management, office allocation and relocation and space optimisation\nTo lead and deliver school and faculty projects. To design and develop new and innovative projects and ideas, to request and closely monitor resource to ensure successful project completion\nTo provide support to the Deputy Head of School Operations and School Executive in the delivery of the School’s strategic plan. To assist with the preparation and implementation of short, medium, and long term plans\nTo be a positive change agent, identifying additional service requirements or shortfall in service and recommending improvements or innovative solutions to maximise service quality\nTo deputise for the Deputy Head of School Operations were appropriate\nTo act as the first point of contact for resolving day-to-day operational issues, particularly those that fall outside standard processes\nThe Person\nKnowledge, Skills and Experience\nProven leadership and staff management skills, with the ability to motivate and develop teams\nProven experience in a similar role within a complex organizational setting\nExperience in project management\nExperience in process improvement and the use of digital technology to increase efficiency and service levels\nExperience of working collaboratively across a number of units/departments in a matrix setting\nFamiliarity with financial processes and procurement\nStrong numeracy and IT skills, with confidence in handling and interpreting data\nExcellent interpersonal and communication skills, with the ability to influence and build relationships\nEvidence of a proactive, creative and flexible approach to problem-solving. A ‘can-do’ approach\nEvidence of the ability to contribute effectively and creatively to the development, communication and implementation of policy\nUnderstanding of the wider HE environment\nKnowledge of Equality, Diversity & Inclusion practice and policies\nAttributes and Behaviour\nIdentifies the need for change and provides innovative solutions\nCollaborative and inclusive, acting with integrity and building trust\nClear and concise communicator, encouraging open dialogue and information sharing\nOrganised and proactive, able to prioritise effectively and manage competing demands\nCommitted to continuous improvement and innovation in service delivery\nQualifications\nDegree or equivalent qualification, or significant vocational experience in a similar role, demonstrating progression through increasingly demanding responsibilities\nNewcastle University is a global University where everyone is treated with dignity and respect. As a University of Sanctuary, we aim to provide a welcoming place of safety for all, offering opportunities to people fleeing violence and persecution.\nWe are committed to being a fully inclusive university which actively recruits, supports and retains colleagues from all sectors of society. We value diversity as well as celebrate, support and thrive on the contributions of all of our employees and the communities they represent. We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams, we believe that success is built on having teams whose backgrounds and experiences reflect the diversity of our university and student population.\nAt Newcastle University we hold a GoldAthena Swan award in recognition of our good employment practices for the advancement of gender equality. We also hold a Race Equality Charter Bronze award in recognition of our work towards tackling race inequality in higher education REC. We are a Disability Confident employer and will offer an interview to disabled applicants who meet the essential criteria for the role as part of the offer and interview scheme.\nIn addition, we are a member of the Euraxess initiative supporting researchers in Europe.\nRequisition ID: 29819","description_format":"text","description_chars":6369,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":true,"industries":["Higher Education"],"lifecycle":[{"event":"open","at":"2026-10-15T12:26:46Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":16,"reasons":["conf:28","win:early"],"computed_at":"2026-10-17T05:46:00Z"},"pay":{"stated_usd_annual":52017,"is_top_pay":false},"html_url":"https://alion.io/job/ncl-operations-manager","json_url":"https://alion.io/job/ncl-operations-manager.json","meta":{"generated_at":"2026-10-17T14:36:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19650,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":20390},"rest":"https://alion.io/mcp/rest/get_company?id=20390"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fncl-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fncl-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fncl-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ncl-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fncl-operations-manager"}]}