{"id":2997505,"url":"https://alion.io/job/ncr-atleos-customer-engineer-2","title":"Customer Engineer","company":{"id":5701,"name":"NCR Atleos","domain":"ncratleos.com","url":"https://alion.io/company/ncratleos","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":11,"ghost_share":0,"stale_share":0.818,"repost_share":0,"time_to_fill_p50_days":38,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Solutions","role_family":"Solutions","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":20000,"max_usd":53000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":875},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-15T00:00:00Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-26T23:22:48Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"About NCR Atleos\nNCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.\n\nJob Description\nJob Title: Customer Engineer\nLocation: East London & Mthata (Eastern Cape )\nPosition Summary & Key Areas of Responsibility\nInstalls, repairs and maintains hardware of ATM’s and related devices.\nProduces and maintains equipment performance/activity reports and installs modifications.\nProvides multi-vendor maintenance.\nMaintains day-to-day customer relationships; updates customers on equipment modifications; escalates issues.\nDiagnose problems - based on the information provided in assigned call as well as working with the customer to determine all issues at the site.\nResponsible for ownership of customer issues until resolution according to SLA agreements.\nDaily process the movement of stock and nature of the callout details on the mobile app.\nCommunicate status updates with your electronic call notes throughout the day.\nDeal with customers and third-party service providers telephonically and in-person.\nTravel within South Africa to perform ATM’s and related devices servicing, installations and repairs.\nBe available on the stand-by roster on weekends, public holidays or weekend shift work, when required. Technical Application\nApplies working knowledge of assigned product line(s)\nApplies policies, procedures and basic diagnostic techniques\nDevelops sales and lead generation skills\nTrouble shoots more advanced modules\nConflict resolution and Escalation procedures\nComplete NCR specific Certification based on business/district needs and assigned areas\nComplete business/district specific training (i.e. T&T training) as prescribed by manager Basic Qualifications\nGrade 12 or NQF 4 Equivalent\nNational Diploma in Electrical Engineering\nComptia A+ Certification is advantageous Minimum Experience\nPrior technical experience in the ATM/ related field is essential 3-5 years.\nComputer Literate\nProficient in English\nValid South African Driving License (Code B/8) Personal Characteristics\nCommunication Skills\nSelf- Driven and Disciplined\nCustomer Focused and Team Player\nOffers of employment are conditional upon passage of screening criteria applicable to the job.\nEEO Statement\nNCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.\n Statement to Third Party Agencies\nTo ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. 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