{"id":4195389,"url":"https://alion.io/job/ncr-atleos-customer-engineer-5","title":"Customer Engineer","company":{"id":5701,"name":"NCR Atleos","domain":"ncratleos.com","url":"https://alion.io/company/ncratleos","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":82,"open_postings":17,"ghost_share":0,"stale_share":0.706,"repost_share":0,"time_to_fill_p50_days":36,"computed_at":"2026-11-14T05:58:10Z"}},"role":"Solutions","role_family":"Solutions","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Rabigh, Saudi Arabia"],"countries":["SA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-12T20:28:11Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-14T02:40:08Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"About NCR Atleos\nNCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.\nTitle: Customer Engineer\nLocation: Rabigh City, Saudi Arabia - Field\nSample intro for the business:\nWe are seeking a Customer Engineer to install, maintain, and repair customer equipment while ensuring operational continuity and high levels of customer satisfaction. The role provides field-based technical support for financial, ATM, retail, and computing equipment and represents the company professionally at customer sites.\nPosition Summary:\nThe Customer Engineer owns customer incidents through resolution or appropriate escalation in accordance with agreed service-level requirements. The role performs preventative maintenance, diagnostics, minor repairs, component replacement, equipment installation, and related reporting.\nThe position requires strong technical aptitude, customer relationship skills, flexibility, and the ability to work independently under pressure. Work may involve rotating shifts, on-call coverage, travel, and physical activity such as carrying equipment and working in varied positions for extended periods.\nKey Areas of Responsibility:\nInstalling, maintaining, and repairing assigned equipment to support continuous customer operations and satisfaction\nOwning customer problems and incidents through resolution or appropriate escalation in line with agreed service-level requirements\nServicing low-complexity financial and ATM products and completing minor repairs or module-level component replacements\nSupporting PCs, workstations, peripherals, printers, retail point-of-sale systems, ATMs, kiosks, and proof encoders \nPerforming second-line maintenance on ATMs and kiosks \nAssisting with site preparation, cable installation, equipment staging, minor testing, modular swaps, and unit replacements \nResponding to customer concerns by resolving issues or escalating them to the appropriate technical or management resource \nBuilding effective customer relationships and maintaining informal communication channels with customer contacts \nRepresenting the company in a professional manner that supports its reputation and customer relationships \nPerforming scheduled preventative maintenance, diagnostics, minor repairs, and component replacements \nFollowing required security procedures when working on ATMs or within financial institutions \nSafeguarding company assets, including tools, software, vehicles, documentation, and intellectual property \nMaintaining appropriate spare-parts inventory and accurate parts records \nReporting service calls, activities, expenses, and customer asset information accurately and promptly \nCapturing information required to support invoicing and billing activities \nManaging daily assignments through call-by-call dispatching or automated scheduling reports \nWorking with call-center personnel through mobile tools to restore equipment and coordinating with security escorts when required \nMeeting assigned productivity and service-performance measures \nBasic Qualifications:\nTechnical education in Electronics, Communications Engineering, Computer Engineering, Electrical Engineering, or a related discipline \n0 to 1 year of related technical service experience \nRetail point-of-sale maintenance or installation experience; strong desktop hardware experience may be considered \nExperience maintaining and supporting PC hardware \nA+ certification \nWorking knowledge of Microsoft Office and Windows operating systems \nHands-on experience with desktops, servers, peripherals, routers, networks, switches, and hubs \nStrong mechanical and electrical aptitude \nExcellent interpersonal and customer relationship skills \nAbility to work with minimal supervision, solve problems, learn quickly, perform under pressure, meet deadlines, and deliver high-quality work \nHigh personal integrity and commitment to teamwork and cooperation \nAbility to work flexible schedules, including nights, weekends, overtime, rotating shifts, and on-call coverage \nAbility to travel for extended periods when required and lift or carry tools and parts of varying weights \nAbility to bend, squat, walk, stand, or sit for prolonged periods as required \nPreferred Qualifications:\nAssociate degree in a relevant technical field \nPrevious experience supporting NCR or similar equipment \nCCNA certification \nOffers of employment are conditional upon passage of screening criteria applicable to the job.\nEEO Statement\nNCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.\n Statement to Third Party Agencies\nTo ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.","description_format":"text","description_chars":5483,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[]},"benefits":["Flexible schedule"],"hiring_locations":[{"name":"Saudi Arabia","iso":"SA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Software & Embedded Finance","POS Terminals & Kiosks"],"lifecycle":[{"event":"open","at":"2026-11-12T20:28:11Z"}],"visa":[],"liveness":{"score":40,"band":"fade","label":"Fading","p_open":1,"p_active":0.417,"p_room":1,"age_days":1,"expected_fill_days":36,"reasons":["conf:3","stale_co","evergreen","wave","velocity","win:early","comp:junior,brand"],"computed_at":"2026-11-14T05:58:10Z"},"pay":null,"html_url":"https://alion.io/job/ncr-atleos-customer-engineer-5","json_url":"https://alion.io/job/ncr-atleos-customer-engineer-5.json","meta":{"generated_at":"2026-11-14T11:34:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11787,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5701},"rest":"https://alion.io/mcp/rest/get_company?id=5701"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fncr-atleos-customer-engineer-5"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fncr-atleos-customer-engineer-5"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fncr-atleos-customer-engineer-5"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ncr-atleos-customer-engineer-5\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fncr-atleos-customer-engineer-5"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4195389}},{"tool":"search_jobs","arguments":{"company":"ncratleos.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4195389},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}