{"id":3254764,"url":"https://alion.io/job/ncr-atleos-software-support-specialist","title":"Software Support Specialist","company":{"id":5701,"name":"NCR Atleos","domain":"ncratleos.com","url":"https://alion.io/company/ncratleos","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":79,"open_postings":12,"ghost_share":0,"stale_share":0.833,"repost_share":0,"time_to_fill_p50_days":37,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Giza, Egypt"],"countries":["EG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":6500,"max_usd":15000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":755},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Apache Tomcat","optional":false},{"name":"Azure","optional":false},{"name":"Incident Management","optional":false},{"name":"Rest API","optional":false},{"name":"SOAP","optional":false},{"name":"SQL","optional":false},{"name":"Windows","optional":false},{"name":"Java","optional":true}],"status":"live","first_seen_at":"2026-10-24T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-10-24T00:00:00Z","board_verified":false,"closed_at":null,"days_open":4,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":4},"description":"About NCR Atleos\nNCR Atleos headquartered in Atlanta is a leader in expanding financial access. Our dedicated 20000 employees optimize the branch improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.\nTITLE: Software SupportSpecialist\nLOCATION: Egypt\nAbout NCR Atleos Corporation:\nNCR Atleos (NYSE: NATL) is a global technology company dedicated to creating exceptional self-service banking experiences. We provide comprehensive services software and hardware solutions for self-service channels. Headquartered in Atlanta Georgia NCR Atleos can be found online at.\nYou are:\nPassionate about technology and troubleshooting with a unique perspective on the world. You see possibilities and opportunities everywhere believing that every problem has a solution. You view challenges as boundaries to push and problems to solve.\nPosition Summary & Key Areas of Responsibility:\nThe Software Support Specialist is a mid-level role within Level 2 & Level 3 Software Support. This position involves collaborating with global customers internal teams and peers to investigate relatively complex problems identify and confirm product bugs recreate issues provide advice on product usage and assist with configuration.\nWhile the role requires good domain and technical knowledge additional comprehensive training will be provided as necessary. The Software Support Specialist must be customer-oriented and ready to offer solutions to address customer issues.\nSuccessful candidates will receive training mentorship and support on NCRs proprietary software products.\nResponsibilities and Competencies:\nProduct Skills and knowledgeReasonable technical knowledge across the related NCR Atleos product range including all currently released and supported solutions.\nKnowledgeable on assigned solutions. Capable of investigating issues but may infrequently require assistance.\nUnderstands complex functionalities and features of the product.\nCan provide detailed troubleshooting and support for complex issues.\nBasic knowledge of 3rd party products used within customer solutions\n\nTroubleshootingGathers and analyzes information formulates and tests hypotheses for complex issues.\nIdentifies designs develops and validates solutions for complex issues.\nUtilizes standard troubleshooting tools and techniques.\nMinimal issue recreation when appropriate but may require assistance and guidance.\n\nProcess AdherenceFollows established processes and procedures for incident management.\nOwns assigned issues until closure ensuring regular communication updates.\nKeeps customers updated with the status of investigations as per SLA guidelines.\nSuggest process improvements.\n\nKnowledge CaptureCreates knowledge articles.\n\nCollaborationWorks effectively with team members to resolve more complex issues.\nCommunicates clearly and follows established protocols when interacting with other departments.\nProvides support and guidance to junior team members during collaborative efforts..\n\nTechnical Qualifications\nInsert/Delete as necessary for the team position advertised\nChannel Management Software\nKnowledge of Web Applications.\nBasic understanding of Cloud-based technologies and solutions (Amazon Web Services Microsoft Azure etc.).\nKnowledge of Web Applications.\nMicrosoft Windows technologies.\nHigh-level knowledge of Relational Databases and DB structures.\nBasic understanding of and writing SQL queries.\nKnowledge of Tomcat Webservices SOAP / REST API calls.\nBasic Qualifications\nBachelors degree in a computer/science-related field typically software engineering electronics information systems or a related field.\n2-4 years of related experience.\nAdditional Qualifications\nGood communication skills both written and verbal.\nAbility to work effectively in a team environment.\nProactive and positive attitude.\nDecision making.\nProblem solving.\nInterpersonal skills.\nAttention to detail.\nAbility to be focused and a self-starter.\nStrong desire for quality.\nAbility to multitask.\nTact & diplomacy.\nExcited by the challenge of the unknown.\nAnalytical skills.\nAbility to work flexible hours.\n\nVisit our careers site for a list of the benefits offered in your region in addition to a competitive base salary and strong work/family programs.\nOffers of employment are conditional upon passage of screening criteria applicable to the job.\nEEO Statement\nNCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire train promote and pay associates based on their job-related qualifications ability and performance without regard to race color creed religion national origin citizenship status sex sexual orientation gender identity/expression pregnancy marital status age mental or physical disability genetic information medical condition military or veteran status or any other factor protected by law.\n\nStatement to Third Party Agencies\nTo ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system NCR Atleos employees or any NCR Atleos facility. 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