{"id":3121955,"url":"https://alion.io/job/ncr-atleos-sw-support-engineer-i","title":"SW Support Engineer I","company":{"id":5701,"name":"NCR Atleos","domain":"ncratleos.com","url":"https://alion.io/company/ncratleos","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":12,"ghost_share":0,"stale_share":0.75,"repost_share":0,"time_to_fill_p50_days":37,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Giza, Egypt"],"countries":["EG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":".NET","optional":false},{"name":"C#","optional":false},{"name":"JavaScript","optional":false}],"status":"live","first_seen_at":"2026-10-21T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-10-21T00:00:00Z","board_verified":false,"closed_at":null,"days_open":9,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":9},"description":"About NCR Atleos\nNCR Atleos headquartered in Atlanta is a leader in expanding financial access. Our dedicated 20000 employees optimize the branch improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.\nThe successful candidate would work in a fast-paced engineering environment investigating and resolving problems.\nThe customer base includes a considerable number of countries and cultures ranging from multi-national financial institutes to local community banks in mature established and developing markets.\nThe position involves being in contact with the locally based technical teams dealing with these customers. This position may include the need for on-site travel when required as part of any given investigation.\nThe role requires a progressive adaptable individual who is looking to grow their technical and personal skills. It involves working in a very varied environment on a daily basis with technologies customer base and problems that are constantly evolving.\nThe position involves various areas of scope including:\nSupport coverage over multiple software product lines.\nMaintaining ownership of complex software solution issues debugging to product and component/configuration level and recreating in a lab environment when necessary\nExhibiting and driving customer focused requirements to provide a relevant solution to the reporting technical team.\nManaging multiple issues of varying complexity and stage of investigation at any given time with the principle focus of customer satisfaction.\nBeing the principle cornerstone at centre of all communications between all relevant teams as part of support investigations.\nThe successful candidate should display the following proficiencies:\nTechnology and Engineering Skills\nAbility to research problems with no known solutions and design solutions for identified problems\nComprehend and apply engineering concepts in a support environment.\nAbility to understand the engineering processes principles methods and techniques\nQualified to degree level or equivalent work experience in a software discipline\nProblem Solving/Decision Making\nA clear and logical approach that demonstrates the ability to make good decisions and judgments\nGood communications skills (both verbal and written) with the ability to adapt to different audience levels\nHave the capability of working in teams and independently\nAbility to manage multiple tasks concurrently\nAbility to take an overview of entire system to guide the problem investigation process\nA keen learner who is ready to develop skills that demonstrate good judgement when analysing details as part of a technical investigation.\nExhibit good analytic skills and the ability to grow these skills.\nShow a practical and enthusiastic approach to recreate problems in a lab environment and record any relevant details.\nSpecific skills and competencies for Financial Deep Level Support\nProviding deep level support on all standard NCR Atleos released software products. Characterising issues and isolating the problem to specific product and component level but may require assistance\nHave overall systems knowledge.\nRequire to own and drive complex technical incidents through to satisfactory conclusion for the customer and taking lead of the technical direction of investigation.\nHave the technical acumen and complete solutions knowledge to extract and request relevant details as part of investigation.\nAbility to analyse relevant logs and tracing and extract relevant details and understand the relationship of the details across different products.\nAbility to communicate complex and detailed points to relevant audiences.\nDisplay leadership skills to manage and drive incidents where multiple and cross-functional resources are investigating.\nRequire to document investigation details and path clearly and concisely.\nAbility to see relevant patterns or characteristics to an issue.\nQualifications\nTo be considered for this role the candidate must possess the following level of education and experience:\nBachelor of Science or Master of Science degree in a discipline related to the product technology - usually computer engineering or computer science\nOr\nHigh school education\nMinimum of 3 years software related experience (support/development)\nLanguages\nArabic and English (fluent spoken and written)\nBeneficial Skills\n.NET/C#/Java/JavaScript/HTML\nNetworking/Communications knowledge\nClient/Server technologies\nOffers of employment are conditional upon passage of screening criteria applicable to the job.\nEEO Statement\nNCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire train promote and pay associates based on their job-related qualifications ability and performance without regard to race color creed religion national origin citizenship status sex sexual orientation gender identity/expression pregnancy marital status age mental or physical disability genetic information medical condition military or veteran status or any other factor protected by law.\n\nStatement to Third Party Agencies\nTo ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system NCR Atleos employees or any NCR Atleos facility. 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