{"id":1960661,"url":"https://alion.io/job/ncr-atleos-sw-support-engineer","title":"SW Support Engineer","company":{"id":5701,"name":"NCR Atleos","domain":"ncratleos.com","url":"https://alion.io/company/ncratleos","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":14,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":31,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Belgrade, Serbia"],"countries":["RS"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":13500,"max_usd":39000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":957},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"Microsoft Excel","optional":false},{"name":"Microsoft Office","optional":false},{"name":"PowerShell","optional":true}],"status":"live","first_seen_at":"2026-10-06T15:10:04Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-14T21:08:45Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"About NCR Atleos\nNCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. NCR Atleos was ranked #12 in Newsweek’s prestigious 2025 Top 100 Global Most Loved Workplaces® list.\nKey Responsibilities:\nPlan, schedule, and execute software distribution and update campaigns across enterprise environments, including ATM networks.\nUtilize various enterprise software and content deployment tools, be ready to quickly adopt the new solutions.\nOwn and ensure software compliance across the managed environment.\nMonitor deployment performance, troubleshoot distribution failures, and optimize processes for reliability and efficiency.\nWork closely with IT support teams to ensure smooth delivery and minimal disruption to end-user systems and ATMs.\nGenerate detailed reports using Microsoft Excel, including pivot tables, advanced formulas, and data visualizations to track campaign progress and system status.\nAttend regular team meetings to report progress, align on tasks, and contribute to continuous improvement initiatives.\nCollaborate with internal stakeholders to define software and campaign deployment objectives, timelines, and success metrics.\nMaintain documentation and ensure compliance with internal policies and industry standards.\nRequired Qualifications:\nMinimum 2 years of relevant IT experience.\nStrong proficiency in Microsoft Office, especially Excel (formulas, pivot tables, data analysis).\nExperience in IT support, ideally in the ATM or financial services industry.\nUnderstanding of software deployment lifecycles, ITIL processes, and change management procedures.\nStrong problem-solving, organizational, and communication skills.\nPreferred Qualifications:\nUniversity degree in Information Technology or a related field, or equivalent working experience in a similar IT role.\nHands-on experience with enterprise software distribution tools (e.g., CA ITCM, Microsoft SCCM, or similar).\nFamiliarity with scripting (e.g., PowerShell) for automation of deployment tasks.\nITIL Foundation certification.\nExperience working in regulated or highly secure environments.\nJoin Us:\nIf you're detail-oriented, thrive in a fast-paced IT environment, and are passionate about delivering seamless software updates and campaigns, we encourage you to apply.\nOffers of employment are conditional upon passage of screening criteria applicable to the job.\nCompany Benefits:\nPrivate Health Insurance\n\nEmployee Referral Bonus Program\n\nWellbeing Resources\n\nBaby Bonus\n\nLife, Accident & Disability Insurance\n\nNumerous opportunities for internal career pathing and advancement\n\nDiscounts for employees at NCR Atleos partners\n\nEEO Statement\nNCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.\nBy applying to NCR Atleos jobs, you acknowledge that the terms of the NCR Atleos Applicant Privacy Notice (Applicant Privacy Policy | NCR Atleos) will govern the collection and use of your Personal Data. This notice supplements NCR Atleos Privacy Policy, which is available at www.ncratleos.com/privacy\n Statement to Third Party Agencies\nTo ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. 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