{"id":3920015,"url":"https://alion.io/job/ncr-atleos-technical-support-analyst","title":"Technical Support Analyst","company":{"id":5701,"name":"NCR Atleos","domain":"ncratleos.com","url":"https://alion.io/company/ncratleos","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":79,"open_postings":12,"ghost_share":0,"stale_share":0.833,"repost_share":0,"time_to_fill_p50_days":35,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cairo, Egypt"],"countries":["EG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Power BI","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-10-13T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-10-13T00:00:00Z","board_verified":false,"closed_at":null,"days_open":27,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":27},"description":"About NCR Atleos\nNCR Atleos headquartered in Atlanta is a leader in expanding financial access. Our dedicated 20000 employees optimize the branch improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.\nJob Summary:\nThetechnical supportAnalystprovidesanintermediatelevel oftechnical support andexcellentcustomer service support to clients. The responsibilitiesinclude responding to Level Itechnical support incidents and requests as well as performing troubleshootingand investigationsprocedures and solving technical problems.Specialistswillaim to resolve issues withone touchutilizingvarious availableissues like investigation and pullinglogs.\nPosition provides thefirstlevel of remote monitoring and management to growing base of global customers network equipment and IT systems; Responsibilities include resolution of complex customer incidents and requests in a manner that will result in the achievement of customer Service Level Agreements (SLAs) and customer satisfaction.\nJob Duties:\nAct24x7as a single point of contact for emails/ issues and incidentsfrom staffregardingIT issues and queries.\n\nReceivingtickets viaticketing systemand email.\n\n1stline support - troubleshooting ofissues before escalating\n\nTroubleshoot basicsoftwareissuesandpullingthe logs and investigation.\n\nEscalate unresolved calls to the next level support team.\n\nTomaintaina high degree of customer service for all support queries and adhere to all service management principles.\n\nRespond to emergency situations and beon callas assigned.\n\nMaintain compliance with company training and required read/reviews.\n\nPerform other related duties as required or assigned byteamleaderor manager.\n\nJob Requirements:\nStrongproblemsolvingand analytical skills with the ability to investigate logsidentifyroot causes and highlight issues.\n\nAbility to collect and analyze logs for escalation tonextlevelteams.\n\nClearly present technical information to technical and nontechnical stakeholders.\n\nPerform advanced diagnostics troubleshooting and remote issue resolution within SLA guidelines.\n\nAnalyze test isolate and repair network and customer issues.\n\nResearch and implementoutoftheboxsolutions under pressure.\n\nReview and implement business rules effectively.\n\nKnowledge of scalability load balancing and system reliability.\n\nDrive process improvements with a focus on automation and efficiencyas this is the future.\n\nUse SQL for data analysis reporting and troubleshooting.\n\nUsePython for scripting automation log analysis and operational improvements.\n\nMaintaineffective vendor relationships.\n\nProactively communicate incidents and resolutions to customers.\n\nPreferred Job Experience:\nExperiencein Power BIand Analysisand knowledge of automation processUsing Python\n\nBachelors degree in engineering.\n\nExcellent public speaking skills andgood at making presentations.\n\nSensitive and always updated tonew technology.\n\nStrong logic and a sharp ability tolocatetechnical issues.\n\nGood command on written and spoken English experience in making testing reports and feedback would be an advantage.\n\nAssociate degreeorfour years of equivalent experience.\n\nInteract daily with clients and end users to provide troubleshooting resolutions relating to softwareapplications.\n\nPrepare weeklyreportsfor managers covering recurring errors failed troubleshootingsolutionsand suggestions fordevelopers.\n\nAssistduring implementation of new or updated software including providing on-site training to endusers.\n\nExperiencein Power BI and knowledge ofautomationprocess.\n\n#LI-GA1\nOffers of employment are conditional upon passage of screening criteria applicable to the job.\nEEO Statement\nNCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire train promote and pay associates based on their job-related qualifications ability and performance without regard to race color creed religion national origin citizenship status sex sexual orientation gender identity/expression pregnancy marital status age mental or physical disability genetic information medical condition military or veteran status or any other factor protected by law.\n\nStatement to Third Party Agencies\nTo ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system NCR Atleos employees or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.\n\nRequired Experience:\nIC","description_format":"text","description_chars":4560,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Software & Embedded Finance","POS Terminals & Kiosks"],"lifecycle":[{"event":"open","at":"2026-11-07T14:02:33Z"}],"visa":[],"liveness":{"score":36,"band":"fade","label":"Fading","p_open":0.85,"p_active":0.559,"p_room":0.75,"age_days":27,"expected_fill_days":35,"reasons":["seen:27","stale_co","velocity","win:late","comp:brand"],"computed_at":"2026-11-09T06:03:00Z"},"pay":null,"html_url":"https://alion.io/job/ncr-atleos-technical-support-analyst","json_url":"https://alion.io/job/ncr-atleos-technical-support-analyst.json","meta":{"generated_at":"2026-11-09T10:17:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10783,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5701},"rest":"https://alion.io/mcp/rest/get_company?id=5701"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fncr-atleos-technical-support-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fncr-atleos-technical-support-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fncr-atleos-technical-support-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ncr-atleos-technical-support-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fncr-atleos-technical-support-analyst"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3920015}},{"tool":"search_jobs","arguments":{"company":"ncratleos.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3920015},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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