{"id":3921184,"url":"https://alion.io/job/ncr-atleos-technical-support-specialist","title":"Technical support Specialist","company":{"id":5701,"name":"NCR Atleos","domain":"ncratleos.com","url":"https://alion.io/company/ncratleos","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":82,"open_postings":17,"ghost_share":0,"stale_share":0.706,"repost_share":0,"time_to_fill_p50_days":36,"computed_at":"2026-11-14T05:58:10Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cairo, Egypt"],"countries":["EG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Power BI","optional":false}],"status":"live","first_seen_at":"2026-10-11T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-10-11T00:00:00Z","board_verified":false,"closed_at":null,"days_open":34,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":34},"description":"About NCR Atleos\nNCR Atleos headquartered in Atlanta is a leader in expanding financial access. Our dedicated 20000 employees optimize the branch improve operational efficiency and maximize selfservice availability for financial institutions and retailers across the globe.\nJob Description: Technical Support Specialist\nJob Summary:\nThe technical support Specialist provides an intermediate level of technical support and excellent customer service support to clients. The responsibilities include responding to Level I technical support incidents and requests as well as performing troubleshooting and investigations procedures and solving technical problems. Specialist will aim to resolve issues with one touch utilizing various available issues like investigation and pulling logs.\nPosition provides the first level of remote monitoring and management to growing base of global customers network equipment and IT systems; Responsibilities include resolution of complex customer incidents and requests in a manner that will result in the achievement of customer Service Level Agreements (SLAs) and customer satisfaction.\nJob Duties:\nAct 24x7 as a single point of contact for phone calls and emails from staff regarding IT issues and queries.\nReceiving tickets via ticketing system telephone and email.\n1st line support troubleshooting of IT.\nTroubleshoot basic software issues and pulling the logs and investigation.\nEscalate unresolved calls to the next level support team.\nTo maintain a high degree of customer service for all support queries and adhere to all service management principles.\nRespond to emergency situations and be oncall as assigned.\nMaintain compliance with company training and required read/reviews.\nPerform other related duties as required or assigned by team lead or manager.\nJob Requirements:\nProblem solving skills.\nAbility to clearly present technical information.\nAbility to investigate logs and find what causing issues and highlighted it.\nAbility to collect needed logs for further investigation by next level teams.\nAbility to research and find solutions out of the box.\nAbility to work under pressure.\nAbility to review business rules and implement it.\nKnowledge of scalability and load balancing.\nCapacity to improve processes.\nKnowledge of techniques for maintaining relationships with vendors.\nPerform technical problem resolution including analysis trouble isolation and repair.\nResponsible for analyzing testing isolating and repairing network and customer issues.\nPerforming advanced diagnosis and troubleshooting while proactively notifying customers of all problems within SLA guidelines; Remotely resolving incidents within their capability; Responsible to escalate issues to third parties and higher technical and managerial support in accordance with expected service levels.\nPreferred Job Experience:\nBachelors degree in engineering.\nExperience in dealing with projects management.\nExperience in product selection and solution design.\nExcellent public speaking skills and good at making presentations.\nSensitive and always updated to new technology.\nStrong logic and a sharp ability to locate technical issues.\nEnthusiastic and responsible.\nGood command on written and spoken English experience in making testing reports and feedback would be an advantage.\nAssociate degree or four years of equivalent experience.\nInteract daily with clients and end users to provide troubleshooting resolutions relating to software applications.\nDocument all Help Desk interactions including client information problem description suggested resolution and results.\nPrepare weekly report for managers covering recurring errors failed troubleshooting solutions and suggestions for developers.\nAssist during implementation of new or updated software including providing onsite training to end users.\nExperience in Power BI and knowledge of automation process.\nOffers of employment are conditional upon passage of screening criteria applicable to the job.\nEEO Statement\nNCR Atleos is an equalopportunity employer. It is NCR Atleos policy to hire train promote and pay associates based on their jobrelated qualifications ability and performance without regard to race color creed religion national origin citizenship status sex sexual orientation gender identity/expression pregnancy marital status age mental or physical disability genetic information medical condition military or veteran status or any other factor protected by law.\n\nStatement to Third Party Agencies\nTo ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system NCR Atleos employees or any NCR Atleos facility. 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