{"id":93098,"url":"https://alion.io/job/ncr-executive-services-delivery-manager","title":"Executive Services Delivery Manager","company":{"id":8743,"name":"NCR Voyix","domain":"ncr.com","url":"https://alion.io/company/ncr","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":86,"open_postings":27,"ghost_share":0,"stale_share":0.556,"repost_share":0,"time_to_fill_p50_days":40,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Product","role_family":"Product","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dallas, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":88000,"max_usd":171000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1090},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-08-14T00:00:00Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-25T09:06:47Z","board_verified":true,"closed_at":null,"days_open":73,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":73},"description":"About NCR VOYIX\nNCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide.\nExecutive Services Delivery Manager (ESDM)\nLocation: Based onsite at the customer's office in Dallas, Texas\nThe Executive Services Delivery Manager (ESDM) serves as a senior client-facing leader responsible for developing and maintaining strategic partnerships with NCR Voyix customers. Acting as a trusted advisor and primary point of engagement, the ESDM works closely with customer executives and key stakeholders to drive operational excellence, service performance, and business outcomes.\nBased onsite at the customer's office in Dallas, Texas, the ESDM provides leadership through influence, collaboration, and governance across multiple NCR Voyix organizations. Rather than managing a direct team, this role coordinates cross-functional resources and subject matter experts to ensure seamless service delivery, proactive issue resolution, and continuous improvement initiatives aligned with customer goals and NCR Voyix strategic objectives.\nThe ideal candidate combines strong relationship management, operational expertise, executive communication skills, and a deep understanding of restaurant technology solutions to deliver measurable business value and exceptional customer experiences.\nKey Responsibilities\nServe as the primary strategic liaison between NCR Voyix and the customer, building trusted relationships with executive and operational stakeholders.\n\nLead cross-functional collaboration among NCR Voyix service, support, product, engineering, implementation, and sales organizations to drive customer success.\n\nFoster a customer-centric culture focused on achieving business objectives, operational excellence, and service quality.\n\nAct as the voice of the customer within NCR Voyix, ensuring customer priorities, concerns, and opportunities are effectively communicated and addressed.\n\nDrive continuous service improvement initiatives using operational data, performance metrics, customer feedback, and industry best practices.\n\nOversee the end-to-end customer experience, ensuring alignment between contractual commitments, service delivery, and business outcomes.\n\nFacilitate executive business reviews, operational governance meetings, and strategic planning sessions.\n\nMonitor and manage service performance through established KPIs, SLAs, and operational metrics, ensuring commitments are achieved or exceeded.\n\nLead customer escalations and critical issue management activities by coordinating resources across NCR Voyix to drive timely resolution.\n\nIdentify risks, trends, and opportunities that may impact customer performance and develop actionable mitigation plans.\n\nPartner with Sales, Account Management, and commercial teams to support account growth, customer retention, and profitability initiatives.\n\nDeliver consultative reporting, operational insights, and strategic recommendations to customer stakeholders.\n\nDocument customer engagements, action plans, commitments, and follow-up activities to ensure accountability and visibility.\n\nSupport financial governance activities related to invoicing, billing accuracy, contract compliance, and service consumption reviews.\n\nChampion digital transformation and operational modernization initiatives that enhance the customer experience and business performance.\n\nRequired Experience & Qualifications\nDeep understanding of restaurant technology ecosystems, including POS platforms, hardware, software, networking, and managed services.\n\n5+ years of experience in service delivery management, customer success, operations management, or related customer-facing leadership roles.\n\nDemonstrated ability to influence and drive outcomes across matrixed organizations without direct management authority.\n\nProven success managing large, complex customer relationships and executive-level stakeholder engagements.\n\nStrong analytical and problem-solving skills with the ability to translate operational data into business recommendations.\n\nExperience leading cross-functional initiatives and coordinating multiple teams toward shared objectives.\n\nExceptional communication, presentation, and relationship management skills.\n\nProven ability to manage customer escalations and navigate complex operational challenges.\n\nExperience developing and delivering executive-level business reviews and operational performance reporting.\n\nStrong customer advocacy mindset with a track record of improving customer satisfaction and business outcomes.\n\nAbility to work effectively in a fast-paced, dynamic environment requiring strong prioritization and organizational skills.\n\nAbility to work onsite at the customer's office in Dallas, Texas.\n\nTravel as required to NCR Voyix offices, customer locations, and business meetings.\n\nTechnical & Professional Skills\nAdvanced proficiency with Microsoft 365 applications, including Excel, PowerPoint, Teams, and Outlook.\n\nStrong verbal and written communication skills, including executive presentations and customer-facing communications.\n\nExcellent negotiation, influencing, and stakeholder management capabilities.\n\nExpertise in service management disciplines, including SLA management, incident management, problem management, and continuous improvement.\n\nStrong business acumen with the ability to connect operational performance to customer business outcomes.\n\nExperience leveraging operational metrics, dashboards, and reporting tools to drive performance improvements.\n\nKnowledge of customer experience methodologies, customer satisfaction measurement, and service delivery best practices.\n\nAbility to navigate complex organizational structures and build collaborative relationships across multiple functions.\n\nDeep understanding of the technical services and managed services industry.\n\nOffers of employment are conditional upon passage of screening criteria applicable to the job\nEEO Statement\nIntegrated into our shared values is NCR Voyix’s commitment to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.\nStatement to Third Party Agencies\nTo ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes\n“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”","description_format":"text","description_chars":7631,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["POS Systems","POS Terminals & Kiosks"],"lifecycle":[{"event":"open","at":"2026-08-14T00:00:00Z"},{"event":"close","at":"2026-09-20T07:01:10Z"},{"event":"reopen","at":"2026-10-09T16:23:46Z"}],"visa":[],"liveness":{"score":17,"band":"cold","label":"Long shot","p_open":1,"p_active":0.48,"p_room":0.36,"age_days":73,"expected_fill_days":40,"reasons":["conf:20","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/ncr-executive-services-delivery-manager","json_url":"https://alion.io/job/ncr-executive-services-delivery-manager.json","meta":{"generated_at":"2026-10-26T18:34:13Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24841,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8743},"rest":"https://alion.io/mcp/rest/get_company?id=8743"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fncr-executive-services-delivery-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fncr-executive-services-delivery-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fncr-executive-services-delivery-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ncr-executive-services-delivery-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fncr-executive-services-delivery-manager"}]}