{"id":109640,"url":"https://alion.io/job/ncr-help-desk-supervisor","title":"Help Desk Supervisor","company":{"id":8743,"name":"NCR Voyix","domain":"ncr.com","url":"https://alion.io/company/ncr","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":83,"open_postings":28,"ghost_share":0,"stale_share":0.643,"repost_share":0.036,"time_to_fill_p50_days":41,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Buenos Aires, Argentina"],"countries":["AR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"SAS","optional":false}],"status":"live","first_seen_at":"2025-12-15T00:00:00Z","employer_posted_date":"2025-12-15","last_verified_at":"2026-10-30T06:27:28Z","board_verified":true,"closed_at":null,"days_open":319,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":318},"description":"About NCR VOYIX\nNCR Voyix Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail and restaurant industries. NCR Voyix transforms retail stores and restaurant systems with comprehensive, platform-led SaaS and services capabilities. NCR Voyix is headquartered in Atlanta, Georgia, with customers in more than 35 countries across the globe.\nTitle: SAS - Supervisor\nGrade: 10\nLocation: Buenos Aires, Argentina\n Position Summary & Key Areas of Responsibility:\nLeads support team leaders and ensures teams meets SLA standards.\nCoaches team to meet service level agreement objectives.\nSupports Manager providing key metrics, imputs, SLA results and action plans.\nPosition is to guarantee the Call/Incident Management operations and/or request for escalation.\nResearch and analyze operational effectiveness of assigned team(s) through interviews and metrics and provide input to management team.\nMaintains relationships with key customers.\nAdapts global processes to meet local requirements.\nMonitor audits and assists in work direction of the team to ensure functioning of the organization and daily/weekly/monthly/quarterly/annual metrics are met.\nResponsible to guarantee the Knowledge base process (documentation, update and relevant articles).\nReceive suggestions and work to provide ways and means to motivate/improve assigned team's performance.\nCommunicate with the Customer and the Account support teams providing key metrics and participating in Follow up meetings.\nParticipate/Conduct in management, team meetings and activities.\nConduct and participate in special projects to continuously improve processes, tools, systems and organization.\nResearch and analyze operational effectiveness through interviews and metrics and provide input to management team.\nWorks constructively and collaboratively with others and across organizations to accomplish organizational goals and objectives.\nSupport and guide in methodologies, processes and tools to enhance work effectiveness and to implement process improvements.\nResponsible for participating in and ensuring the team completes all mandatory/recommended training courses.\n Basic Qualifications:\nExcellent communications, soft and relationship building skills.\nStrong organizational acumen.\nStrong commitment to the corporate processes and goals.\nProficient in MS Office (Word, Excel, Outlook and Power Point).\nExcellent verbal and written communication skills.\nSense for urgency.\nProblem solving and analytical skills.\nOffers of employment are conditional upon passage of screening criteria applicable to the job\nEEO Statement\nIntegrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.\nStatement to Third Party Agencies\nTo ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes\n“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”","description_format":"text","description_chars":3943,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Argentina","iso":"AR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["POS Systems","POS Terminals & Kiosks"],"lifecycle":[{"event":"open","at":"2025-12-15T00:00:00Z"}],"visa":[],"liveness":{"score":2,"band":"cold","label":"Long shot","p_open":1,"p_active":0.061,"p_room":0.28,"age_days":319,"expected_fill_days":41,"reasons":["conf:11","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/ncr-help-desk-supervisor","json_url":"https://alion.io/job/ncr-help-desk-supervisor.json","meta":{"generated_at":"2026-10-30T16:06:38Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4130,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8743},"rest":"https://alion.io/mcp/rest/get_company?id=8743"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fncr-help-desk-supervisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fncr-help-desk-supervisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fncr-help-desk-supervisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ncr-help-desk-supervisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fncr-help-desk-supervisor"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":109640}},{"tool":"search_jobs","arguments":{"company":"ncr.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":109640},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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