{"id":2239507,"url":"https://alion.io/job/ncr-voyix-customer-support-agent","title":"Customer Support Agent","company":{"id":1839802,"name":"NCR Voyix","domain":"ncrvoyix.com","url":"https://alion.io/company/ncrvoyix","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":95,"open_postings":4,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":70,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Belgrade, Serbia"],"countries":["RS"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-09T00:00:00Z","employer_posted_date":"2026-09-09","last_verified_at":"2026-10-25T08:18:30Z","board_verified":true,"closed_at":null,"days_open":46,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":46},"description":"About NCR\nNCR Voyix Corporation (NYSE: VYX) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR Voyix is headquartered in Atlanta, Ga., with 14,000 employees globally. NCR Voyix is a trademark of NCR Voyix Corporation in the United States and other countries.\nJob title: Customer Support Agent - Help Desk Agent L1\nLocation: Belgrade, RS\n24/7 operations that include weekend support (on rotation).\nMultiple positions available.\nPosition Summary & Key Areas of Responsibility\nWorks directly with customers to resolves recurring or standard problems\nWorks directly with NCR Voyix and 3rd party Vendor technicians to resolve HW or SW problems\nProvides daily and weekly incident tracking sheets to report on performance\nReviews incident history to determine recurring faults\nProvides technical support and assistance to clients and businesses regarding hardware and software issues\nProvides support with installing, configuring, and updating hardware and software, as well as fixing any issue related to the equipment that may come up on a daily basis\nAllocates engineer appointment times for jobs requiring multiple resources on-site\nUpdates work orders and provides status information\nAssigns and distributes workload to meet SLA’s\nMay respond to escalated calls\nParticipates in product set or customer base training\nMay implement remote fixes relying on guided search for diagnosis across multiple products\nApplies troubleshooting checklists\nAcquires and applies knowledge of troubleshooting techniques and desktop diagnostic tools\nBasic Qualifications\nBasic PC literacy; Keyboard proficiency; Understanding of Windows-based applications/tools\nProblem solving and analytical skills.\nRelationship building skills; Excellent communication skills, verbal and written as well as listening skills\nHigh school diploma\nOffers of employment are conditional upon passage of screening criteria applicable to the job.\nEEO Statement\nIntegrated into our shared values is NCR Voyix's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.\n Statement to Third Party Agencies\nTo ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the NCR Voyix preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. 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