{"id":3967444,"url":"https://alion.io/job/ncr-voyix-hardware-engineer","title":"Hardware Engineer","company":{"id":8743,"name":"NCR Voyix","domain":"ncr.com","url":"https://alion.io/company/ncr","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":25,"ghost_share":0,"stale_share":0.72,"repost_share":0.04,"time_to_fill_p50_days":42,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Hardware","role_family":"Hardware","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Atlanta, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"CAPA","optional":false},{"name":"Jira","optional":false},{"name":"Linux","optional":true},{"name":"Windows","optional":true}],"status":"live","first_seen_at":"2026-11-09T14:46:57Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-09T14:46:57Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"About NCR VOYIX\nNCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide.\nOrganization: Hardware and Lifecycle Engineering\nLocation: NCR Voyix HQ, Atlanta, Georgia\nCareer Level: P2 Engineer\nPosition Summary\nThe Hardware Engineer will be part of a globally distributed Hardware and Lifecycle Engineering team providing advanced technical support for NCR Voyix point-of-sale and Self Checkout products. The position will have particular responsibility for POS peripherals and the electromechanical modules used in Self Checkout solutions, including coin recyclers, note recyclers, scanners, printers, payment peripherals, and associated interface components.\nThe engineer will provide engineering review and guidance for new product development such as developing product specifications and necessary test plans. They will investigate complex customer and product problems that have not been resolved through standard service or support processes. This includes collecting and analyzing technical evidence, reproducing failures, characterizing hardware behavior, identifying root causes, developing corrective actions, and coordinating solutions across engineering, software, firmware, service, quality, manufacturing, product management, and external suppliers.\nKey Areas of Responsibility\nProvide hardware support for NCR Voyix POS and Self Checkout products, with primary focus on peripheral and cash-management modules.\nServe as a subject matter expert for Self Checkout components, including coin recycler, note recyclers, and associated cashboxes, cassettes, transport paths, sensors, belts, motors, and electromechanical assemblies; scanners, printers, scales, payment peripherals, and other POS-connected devices; USB, serial, Ethernet, power, and other peripheral interfaces; and device firmware, drivers, configuration utilities, diagnostics, and platform-software integration.\nPerform technical investigations of complex field problems by gathering logs, hardware samples, failure data, photographs, configuration information, service histories, and environmental information.\nReproduce and characterize failures in laboratory environments using representative POS and Self Checkout configurations.\nDevelop structured problem statements, fault trees, test plans, containment actions, and root-cause analyses.\nWork with suppliers and internal engineering teams to evaluate failed components, review supplier analyses, and ensure that corrective actions address the identified failure mechanism.\nDefine and validate corrective actions, including hardware changes, firmware updates, configuration changes, service procedures, diagnostic improvements, manufacturing controls, and product documentation.\nSupport engineering change and product lifecycle processes, including change requests, engineering changes, component substitutions, qualification testing, and deployment planning.\nEvaluate the reliability and serviceability of new Self Checkout modules before deployment and provide support-readiness input to product-development teams.\nIdentify patterns and emerging trends across customer escalations, service data, return material, and field failures. Initiate corrective action when systemic product, supplier, or process issues are identified.\nMaintain ownership of assigned escalations and communicate technical status, risks, dependencies, decisions, and next actions to stakeholders.\nCreate knowledge articles, troubleshooting procedures, diagnostic guidance, technical bulletins, and service documentation that can be used by customer engineers and service teams.\nLead focused technical teams when an issue requires coordination across hardware, software, firmware, quality, manufacturing, services, suppliers, and product management.\nParticipate in customer and executive escalation reviews when advanced technical representation is required.\nBasic Qualifications\nBachelor's degree in Electrical Engineering, Electronics Engineering, Computer Engineering, or a related technical discipline.\n3 to 7 years of relevant experience in hardware engineering, product development, product support, systems engineering, lifecycle engineering, or complex technical problem resolution.\nDemonstrated experience troubleshooting electronic and electromechanical products.\nExperience investigating complex failures that cross hardware, firmware, driver, operating-system, application, and mechanical boundaries.\nExperience developing test plans, conducting controlled testing, analyzing results, and documenting technical conclusions.\nAbility to read and interpret electrical schematics, wiring diagrams, mechanical drawings, interface specifications, diagnostic output, and product documentation.\nFamiliarity with standard hardware diagnostic equipment, such as digital multimeters, oscilloscopes, logic analyzers, power analyzers, and other laboratory test equipment.\nExperience with hardware product development, qualification, verification, lifecycle support, and field deployment.\nExperience with failure analysis, root-cause analysis, corrective and preventive action, and supplier corrective-action processes.\nExperience working with contract manufacturers, component suppliers, repair depots, service organizations, or third-party peripheral vendors.\nExperience using Jira or a comparable issue and project-tracking system.\nFamiliarity with product safety, EMC, environmental, and regulatory qualification considerations.\nStrong written and verbal communication skills and the ability to produce clear technical documentation for engineering and non-engineering audiences.\nAbility to work independently while collaborating effectively with geographically distributed teams.\nAbility to make evidence-based technical decisions, and maintain focus during high-severity customer escalations.\nPreferred Qualifications\nExperience supporting retail point-of-sale or Self Checkout hardware.\nDirect experience with coin recyclers, note recyclers, bill validators, note dispensers, or other automated cash-handling equipment.\nKnowledge of cash-management functions, including denomination recognition, validation, recycling, dispensing, cassette management, reconciliation, and jam detection.\nExperience with POS interfaces, including USB, serial communications, Ethernet, and device-specific protocols.\nFamiliarity with Windows and Linux-based POS platforms, device drivers, diagnostic applications, and system logs.\nExperience creating service diagnostics, troubleshooting flows, knowledge articles, or technical training material.\nCore Competencies\nAnalytical and problem-solving ability\nSound engineering judgment\nTechnical ownership and accountability\nStructured and process-oriented working methods\nRoot-cause orientation\nContinuous learning\nClear technical communication\nQuality focus\nAttention to detail\nAbility to prioritize and multitask\nCross-functional collaboration\nTact and diplomacy during customer escalations\nWorking Conditions\nWorking in-office with engineering teams at NCR Voyix Headquarters in Atlanta. Remotely supporting suppliers, and customers across multiple regions and time zones.\nPerform hands-on work with POS and SCO platforms, operating systems, peripheral hardware, engineering servers, and virtualized test environments.\nPossible travel to customer sites, supplier facilities, manufacturing locations, or NCR Voyix engineering laboratories; expected to be 1-10% annually.\nOffers of employment are conditional upon passage of screening criteria applicable to the job\nEEO Statement\nIntegrated into our shared values is NCR Voyix’s commitment to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.\nStatement to Third Party Agencies\nTo ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes\n“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”","description_format":"text","description_chars":9262,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Continuous learning"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["POS Systems","POS Terminals & Kiosks"],"lifecycle":[{"event":"open","at":"2026-11-09T14:46:57Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 48 · green card filings: 4","filings_12m":48,"filings_prev_12m":64,"green_card_filings_12m":4,"median_offered_wage_usd":122885,"route":null,"cap_exempt":false,"checked_at":"2026-11-09T07:32:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":42,"reasons":["conf:0","win:early","comp:brand"],"computed_at":"2026-11-09T15:44:39Z"},"pay":null,"html_url":"https://alion.io/job/ncr-voyix-hardware-engineer","json_url":"https://alion.io/job/ncr-voyix-hardware-engineer.json","meta":{"generated_at":"2026-11-09T15:44:39Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22356,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8743},"rest":"https://alion.io/mcp/rest/get_company?id=8743"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fncr-voyix-hardware-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fncr-voyix-hardware-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fncr-voyix-hardware-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ncr-voyix-hardware-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fncr-voyix-hardware-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3967444}},{"tool":"search_jobs","arguments":{"company":"ncr.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3967444},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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