{"id":2239437,"url":"https://alion.io/job/ncr-voyix-l2-support-engineer","title":"L2 Support Engineer","company":{"id":1839802,"name":"NCR Voyix","domain":"ncrvoyix.com","url":"https://alion.io/company/ncrvoyix","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Warsaw, Poland"],"countries":["PL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":19000,"max_usd":42000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":13},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Linux","optional":false},{"name":"Service Desk","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-07T00:00:00Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-12T19:16:40Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"About NCR VOYIX\nNCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide.\nPosition: Level 2 Support Engineer - Polish & English speaker\nLocation: Warsaw, Poland\nOffice-based role\nRole Overview\nThe Level 2 Support Engineer provides advanced technical support and deeper investigative capability within the Retail Applications support organisation. Operating within a multitier model, L2 is responsible for complex troubleshooting, root cause identification, and technical validation across hardware, software, payment services, cloud solutions, and store system applications.\nAs an L2 Support Engineer, you will rotate across defined product “pods”, allowing you to build specialist knowledge while gradually developing full portfolio subject matter expertise. This structured rotation mirrors the L1 operating model and supports deep technical fluency across (although not limited to):\nRetail devices and peripherals\nPayment, cloud, and web services\nStore systems applications\nWindows and Linux operating systems\nThis role ensures efficient incident progression, strong customer outcomes, high technical quality, and continuous reduction of repeat issues.\nKey Responsibilities\nAdvanced Technical Support (Level 2)\nPerform in-depth troubleshooting on escalated incidents from Level 1, including software, hardware, networking, and cloud-based systems\nConduct structured diagnostics to identify probable root causes\nValidate reproducibility, isolate components, and determine when engineering level engagement is required\nUtilise logs, telemetry, remote access tools, and technical artefacts to drive high-quality investigations\nProvide temporary workarounds where permanent fixes require engineering action\nService Ownership & Collaboration\nRetain accountability for escalated cases through to resolution or formal handover to Level 3\nProvide clear, proactive communication to customers and internal partners throughout the investigation cycle\nPartner closely with Level 3, Engineering, DevOps, and Product teams to ensure efficient, high-quality outcomes\nSupport Level 1 by guiding investigative steps, sharing diagnostic approaches, and helping uplift first contact resolution capability\nGauge customer satisfaction (CSAT) pulse on every interaction, ensuring that communication, ownership, and professionalism reflect our customer centric culture\nContribute flexibly during peak periods to help bridge temporary capacity gaps at Level 1, protecting service levels and overall customer experienceThis may include assisting with triage, rapid validation, and targeted L1 handling when required\n\nSupport is structured, collaborative, and delivered in alignment with our customer-first operating model\nEscalation Management\nEscalate incidents only after full Level 2 investigation and in adherence with documented escalation paths\nProvide Level 3 with clear diagnostic summaries, reproduction steps, logs, and next action recommendations\nValidate solutions delivered by upstream teams before confirming closure with the customer\nDocumentation & Knowledge Development\nProduce detailed investigation notes, troubleshooting flows, and technical documentation\nCreate and refine knowledge articles to strengthen organisational capability and reduce repeat incidents\nIdentify recurring issues, patterns, or systemic trends and contribute to Problem Management processes\nProvide feedback to Level 1 and training functions regarding observed knowledge or skill gaps\nContinuous Improvement & Development\nParticipate in coaching, feedback, and development activities to continuously improve service quality\nParticipate in structured cross-training and skill development programs aligned to pod rotation\nSupport initiatives focused on improving diagnostic tooling, automation, workflow efficiency, and customer experience\nContribute to special projects, beta programs, and new product introduction readiness activities\nMentor less experienced colleagues in Level 1, enhancing overall organisational capability\nSkills & Experience\nRequired\nHigh School diploma or equivalent\nNative or Advanced Polish communication (written and verbal)\nAdvanced English communication skills (written and verbal)\nStrong technical experience with Windows operating systems\nMinimum 2 years of experience in a technical service desk role\nDemonstrated analytical and troubleshooting capability\nAbility to work in a structured, high-volume, process driven support environment\nStrong organisation, discipline, and attention to detail\nDesirable\nExperience with Linux environments\nPrior Level 2 or advanced service desk experience\nExposure to payment systems, cloud services, retail hardware, or store systems applications\nAdditional languages (French or German an advantage)\nCore Competencies\nStrong customer focus with high ownership and urgency\nAdvanced analytical and investigative skills\nAbility to interpret diagnostic data, logs, and system outputs\nComfortable learning new technologies and rotating across product domains\nProfessional, clear, and confident communicator\nCollaborative, team-oriented approach\nOffers of employment are conditional upon passage of screening criteria applicable to the job\nEEO Statement\nIntegrated into our shared values is NCR Voyix’s commitment to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.\nStatement to Third Party Agencies\nTo ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes\n“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”","description_format":"text","description_chars":6929,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"Polish","level":"Advanced (C1)","optional":false},{"language":"French","level":"All levels","optional":true},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Poland","iso":"PL","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Custom Software Development","POS Terminals & Kiosks"],"lifecycle":[{"event":"open","at":"2026-10-11T01:02:45Z"}],"visa":[],"liveness":{"score":74,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.821,"p_room":0.9,"age_days":6,"expected_fill_days":13,"reasons":["conf:10","win:mid","comp:junior"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/ncr-voyix-l2-support-engineer","json_url":"https://alion.io/job/ncr-voyix-l2-support-engineer.json","meta":{"generated_at":"2026-10-13T13:56:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21517,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1839802},"rest":"https://alion.io/mcp/rest/get_company?id=1839802"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fncr-voyix-l2-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fncr-voyix-l2-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fncr-voyix-l2-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ncr-voyix-l2-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fncr-voyix-l2-support-engineer"}]}