{"id":2239451,"url":"https://alion.io/job/ncr-voyix-level-2-support-engineer-spanishenglish","title":"Level 2 Support Engineer (Spanish/English)","company":{"id":1839802,"name":"NCR Voyix","domain":"ncrvoyix.com","url":"https://alion.io/company/ncrvoyix","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":35,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Belgrade, Serbia"],"countries":["RS"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Linux","optional":false},{"name":"Service Desk","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-25T00:00:00Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-10-31T02:33:09Z","board_verified":true,"closed_at":null,"days_open":36,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":36},"description":"About NCR VOYIX\nNCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide.\nJob Title: Level 2 Support Engineer (English & Spanish)\nLocation: Belgrade, Serbia\nShifts: 8h-16h and 9h-17h\nRole Overview\nAs a Level 2 Support Engineer, you will provide advanced technical support within a multi-tier support organization, handling complex troubleshooting, root cause analysis, and technical investigations across retail hardware, software, payment solutions, cloud services, store applications, and Windows/Linux environments.\nYou will support customers and partners in both English and Spanish, delivering high-quality technical assistance and communication. Working within rotating product pods, you will develop specialist expertise while building knowledge across the wider product portfolio.\nKey Responsibilities\nInvestigate and resolve incidents escalated from Level 1 across software, hardware, networking, cloud, and retail systems.\nPerform root cause analysis using logs, telemetry, remote access tools, and diagnostic data.\nProvide technical support and customer communication in English and Spanish.\nOwn escalated cases through resolution or handover to Level 3.\nCollaborate with Level 1, Level 3, Engineering, DevOps, and Product teams to ensure effective customer outcomes.\nProvide temporary workarounds when required and validate solutions before case closure.\nCreate and maintain technical documentation, troubleshooting guides, and knowledge base articles.\nIdentify recurring issues and contribute to problem management and continuous improvement initiatives.\nSupport cross-training, mentoring, process improvements, automation projects, and new product introductions.\nAssist Level 1 during peak periods to help maintain service levels and customer satisfaction.\nCareer Progression\nThis role is part of a structured support model:\nLevel 1: Customer support and known issue resolution\nLevel 2: Advanced troubleshooting and technical investigation\n Level 3: Product expertise, complex root cause analysis, and defect resolution\nThere are clear opportunities for career growth as technical expertise develops.\nSkills & Experience\nRequired\nHigh School diploma or equivalent\nFluent English and Spanish (written and verbal)\nMinimum 2 years of experience in a technical service desk or IT support role\nStrong troubleshooting, analytical, and customer support skills\nExperience supporting Windows operating systems\nAbility to work in a structured, high-volume support environment\nStrong organizational skills and attention to detail\nPreferred\nExperience with Linux environments\nPrevious Level 2 support experience\nExposure to payment systems, cloud services, retail hardware, or store applications\nExperience supporting multilingual or international customers\nCore Competencies\nStrong customer focus and ownership mentality\nAdvanced analytical and investigative skills\nAbility to interpret logs, diagnostic data, and system outputs\nComfortable learning new technologies and working across different product areas\nProfessional and confident communication skills in English and Spanish\nCollaborative, team-oriented approach\nOffers of employment are conditional upon passage of screening criteria applicable to the job\nEEO Statement\nIntegrated into our shared values is NCR Voyix’s commitment to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.\nStatement to Third Party Agencies\nTo ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes\n“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”","description_format":"text","description_chars":4976,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"Spanish","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Serbia","iso":"RS","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Custom Software Development","POS Terminals & Kiosks"],"lifecycle":[{"event":"open","at":"2026-10-11T01:02:45Z"}],"visa":[],"liveness":{"score":43,"band":"fade","label":"Fading","p_open":1,"p_active":0.79,"p_room":0.55,"age_days":36,"expected_fill_days":35,"reasons":["conf:3","urgency","velocity","win:tail","comp:junior"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/ncr-voyix-level-2-support-engineer-spanishenglish","json_url":"https://alion.io/job/ncr-voyix-level-2-support-engineer-spanishenglish.json","meta":{"generated_at":"2026-10-31T15:38:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24420,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1839802},"rest":"https://alion.io/mcp/rest/get_company?id=1839802"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fncr-voyix-level-2-support-engineer-spanishenglish"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fncr-voyix-level-2-support-engineer-spanishenglish"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fncr-voyix-level-2-support-engineer-spanishenglish"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ncr-voyix-level-2-support-engineer-spanishenglish\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fncr-voyix-level-2-support-engineer-spanishenglish"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2239451}},{"tool":"search_jobs","arguments":{"company":"ncrvoyix.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2239451},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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