{"id":3036079,"url":"https://alion.io/job/ncr-voyix-problem-manager","title":"Problem Manager","company":{"id":1839802,"name":"NCR Voyix","domain":"ncrvoyix.com","url":"https://alion.io/company/ncrvoyix","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":95,"open_postings":5,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":70,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":38000,"max_usd":88000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":688},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"Service Desk","optional":false}],"status":"live","first_seen_at":"2026-10-21T21:25:05Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-22T02:09:08Z","board_verified":false,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"About NCR VOYIX\nNCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide.\nPosition: Problem Manager\nLocation: London Chiswick (On-site)\nWorking schedule: 1st Shift\nWe are looking for a proactive and self-motivated Senior Problem Analyst/Manager to drive effective Problem Management practices, ensuring the identification, investigation, and resolution of recurring issues and service risks. Working within a collaborative team, you will manage the full Problem lifecycle, coordinate root cause investigations, track corrective actions, and support continual service improvement initiatives.\nThe role involves close collaboration with technical teams, service owners, vendors, and business stakeholders, as well as leading Post Incident Reviews (PIRs), Problem Review meetings, and stakeholder update sessions. You will be responsible for presenting findings, lessons learned, and improvement actions to both technical and senior leadership audiences.\nStrong analytical, facilitation, reporting, and communication skills are essential, along with the ability to translate technical insights into business outcomes.\nThis is an on-site position based at the customer's location.\nKey responsibilities:\nOwn and manage the lifecycle of Problems through to closure.\nFacilitate root cause investigations and drive corrective actions with technical teams.\nPerform trend analysis to identify recurring issues and opportunities for service improvement.\nMaintain and govern the Known Error Database (KEDB).\nLead and facilitate Post Incident Reviews, ensuring actions and lessons learned are captured and tracked.\nChair Problem review meetings and provide regular updates to stakeholders.\nProduce and present Problem Management reporting, metrics, and service insights.\nWork collaboratively with internal teams, vendors, and business stakeholders to reduce service disruption and improve stability.\nDrive continual service improvement initiatives based on Problem and incident trends.\nEnsure Problem records are managed in line with agreed processes and service management best practices.\nRequirements\nExceptional communicator, a sound influencer with the ability to communicate at all levels.\nGood customer service skills, and able to proactively manage customer expectations.\nStrong time management and efficiency skills, organized and delivery focused, good planning skills, and process driven.\nAbility to work on own initiative rather than to a strict process.\nStrong presentation, facilitation, and report-writing abilities.\nA team player but with the ability to work on own and under pressure\nAble to negotiate in difficult situations to reach a successful conclusion.\nAbility to manage and resolve conflict and able to work effectively at all levels of the organization.\nExcellent analytical and trend analysis skills.\nAbility to create and deliver clear presentations that demonstrate clear outcomes\nExperience\nMinimum of 3 years' experience within IT Service Management, Service Desk, Problem Management, or Service Operations.\nStrong understanding of ITIL Problem Management principles and best practices.\nDemonstrated ability to manage major incidents and problems.\nStrong vendor and stakeholder management experience.\nExperience working within Software and Services environment is beneficial\nOffers of employment are conditional upon passage of screening criteria applicable to the job\nEEO Statement\nIntegrated into our shared values is NCR Voyix’s commitment to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.\nStatement to Third Party Agencies\nTo ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes\n“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”","description_format":"text","description_chars":5146,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Custom Software Development","POS Terminals & Kiosks"],"lifecycle":[{"event":"open","at":"2026-10-21T21:25:05Z"}],"visa":[],"liveness":{"score":89,"band":"hot","label":"Hiring now","p_open":0.9,"p_active":0.993,"p_room":1,"age_days":2,"expected_fill_days":70,"reasons":["conf:51","urgency","velocity","win:early"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/ncr-voyix-problem-manager","json_url":"https://alion.io/job/ncr-voyix-problem-manager.json","meta":{"generated_at":"2026-10-24T15:46:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22687,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1839802},"rest":"https://alion.io/mcp/rest/get_company?id=1839802"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fncr-voyix-problem-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fncr-voyix-problem-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fncr-voyix-problem-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ncr-voyix-problem-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fncr-voyix-problem-manager"}]}