{"id":2239513,"url":"https://alion.io/job/ncr-voyix-technical-support-specialist","title":"Technical Support Specialist","company":{"id":1839802,"name":"NCR Voyix","domain":"ncrvoyix.com","url":"https://alion.io/company/ncrvoyix","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":94,"open_postings":4,"ghost_share":0,"stale_share":0.25,"repost_share":0,"time_to_fill_p50_days":35,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Belgrade, Serbia"],"countries":["RS"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ServiceNow","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-08-28T00:00:00Z","employer_posted_date":"2026-08-28","last_verified_at":"2026-10-29T20:22:15Z","board_verified":true,"closed_at":null,"days_open":63,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":63},"description":"About NCR VOYIX\nNCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide.\nJob Title: Technical Support Specialist\nLocation: Belgrade, Serbia\nShifts: 1st, 2nd and 3rd\nAbout the Role\nWe are looking for a Technical Support Specialist to join our 24/7 Technical Support Team.\nAs a Technical Support Specialist, you will provide first-line technical support to customers primarily through phone calls and tickets submitted via the customer application. You will troubleshoot common technical issues, document your work in ServiceNow (SNOW), and escalate cases when additional support is required.\nKey Responsibilities\nProvide technical support to customers via phone and customer-submitted tickets.\nTroubleshoot and resolve common hardware, software, and connectivity issues using available tools and procedures.\nUse remote access tools to diagnose and resolve customer issues whenever possible.\nCreate, update, and maintain accurate incident records in ServiceNow (SNOW).\nFollow established troubleshooting procedures and knowledge base documentation.\nEscalate unresolved issues to the appropriate internal teams or external support providers.\nCommunicate with internal teams and external support partners via email as part of the escalation process.\nDispatch field technicians when on-site support is required and provide all necessary incident details.\nKeep customers informed about their incident status when appropriate.\nConfirm issue resolution with customers and ensure all relevant information is documented in the ticket.\nWork efficiently in a high-volume support environment while prioritizing incidents according to established procedures.\nBasic Qualifications\nHigh School Diploma or equivalent.\nGood command of English, both written and spoken.\nBasic knowledge of Windows 11 and common desktop applications.\nBasic understanding of PC hardware, peripherals, and common technical issues.\nStrong troubleshooting and problem-solving skills.\nGood communication and customer service skills.\nAbility to follow procedures and accurately document information.\nAbility to work independently as well as collaboratively within a team.\nAbility to work a 24/7 shift schedule, including nights, weekends, and public holidays.\nOffers of employment are conditional upon passage of screening criteria applicable to the job\nEEO Statement\nIntegrated into our shared values is NCR Voyix’s commitment to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.\nStatement to Third Party Agencies\nTo ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. 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