{"id":1517678,"url":"https://alion.io/job/ncratleos-customer-engineer-4","title":"Customer Engineer","company":{"id":5701,"name":"NCR Atleos","domain":"ncratleos.com","url":"https://alion.io/company/ncratleos","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":10,"ghost_share":0,"stale_share":0.8,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-02T05:45:00Z"}},"role":"Solutions","role_family":"Solutions","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dubai, United Arab Emirates"],"countries":["AE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":32000,"max_usd":92000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":347},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-28T00:00:00Z","employer_posted_date":"2026-09-28","last_verified_at":"2026-10-01T18:06:56Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"About NCR Atleos\nNCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.\nThis position is part of NCR Atleos' Emiratization program and, in line with UAE Emiratization requirements and applicable UAE legislation, is open exclusively to UAE Nationals (Emirati citizens). Applicants may be required to provide documentation confirming their Emirati nationality during the recruitment process.\nPOSITION SUMMARY & KEY AREAS OF RESPONSIBILITY\nPosition responsible for installation, maintenance and repairs on equipment within an assigned territory/region to assure continuity of customer operations and high levels of customer satisfaction.\nResponsible for ownership of customer problems or incidents until the situation has been resolved to the customer's satisfaction and/or in compliance with agreed Service Level Agreements.\nRequired to perform work on products and services of low complexity, specifically financial/ATM products. Make minor repairs and replace components on Tier I equipment such as PCs, workstations and peripherals, printers, front-end POS systems, Second Line Maintenance on ATMs and kiosks, and single-pocket proof encoders.\nResponsible for assisting in site preparation, including installation of cable, staging of equipment, and minor testing of equipment. May also perform required modular swaps and unit replacements.\nCustomer Engineer responds to all customer concerns or problems by resolving them or by escalating them to the proper associate, team member, territory manager, or the Control Tower.\nBuild working relationships with customers and develop informal communication channels with customer accounts at the local level. Represents NCR in a manner that reflects positively on the image and reputation of the company.\nPerforms periodic preventative maintenance on assigned products. Diagnoses problems, makes minor repairs, and replaces components (at the module level). Follows appropriate security procedures when working with ATMs and/or within financial institutions.\nResponsible for all NCR assets used in the delivery of customer services (tools, software, vehicles, documentation, and intellectual property), or as assigned by management. Maintain an appropriate parts inventory as well as parts record keeping.\nResponsible for accurate and prompt reporting of calls and activity, as well as other reporting as required. Responsible for tracking and reporting all expenses incurred in the delivery of services.\nResponsible for capturing detailed customer asset information and other data required to complete invoicing or billing activities.\nMay be dispatched daily on a call-by-call basis or establish their own daily schedule based on automated reports.\nMay require prolonged travel, carrying and lifting tool kits/parts of varying weights (1 to 50 lbs.). May require bending, squatting, walking, standing, or sitting for prolonged periods. May be required to work rotating shifts.\nEnsure staff productivity measures are achieved. Work together with Call Center staff via PDA to recover machines. Work together with Security Escort Officers.\nRetail EPOS maintenance or installation experience is required. Strong desktop hardware experience may be considered if EPOS experience is limited.\nBASIC QUALIFICATIONS\nHigh School Diploma or equivalent.\n0-1 years of related experience.\nAbility to work with Microsoft Office Suite.\nExperience with Windows operating systems.\nExperience in PC hardware maintenance and support.\nA+ Certification.\nITE or Polytechnic qualification in Electronics and Communications Engineering.\nAbility to work well with minimal supervision.\nGood problem-solving skills.\nAbility to learn new skills quickly.\nAbility to work under pressure.\nAbility to meet deadlines and produce high-quality work.\nExcellent interpersonal and customer relationship skills.\nHigh level of mechanical and electrical aptitude.\nExperience maintaining computer hardware, including desktops, servers, peripherals, routers, networks, switches, and hubs.\nHigh level of personal integrity.\nAbility to support and promote teamwork and cooperation.\nMust be able to work a flexible schedule, including nights, weekends, overtime, flexible shifts, and on-call support.\nPREFERRED QUALIFICATIONS\nAssociate’s Degree preferred.\nPrevious experience with NCR or similar equipment is a plus.\nCCNA certification preferred.\nEEO Statement\nIntegrated into our shared values is NCR's commitment to diversity. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance, and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. This concept encompasses, but is not limited to, human differences with regard to race, ethnicity, religion, gender, culture, and physical ability. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.\nThis position is part of NCR Atleos' Emiratization hiring program and is open exclusively to UAE Nationals (Emirati citizens). In line with UAE Emiratization requirements and applicable UAE legislation, only Emirati candidates can be considered for this opportunity. Applicants may be required to provide documentation confirming their Emirati nationality during the recruitment process.\nStatement to Third Party Agencies\nTo all recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.\nOffers of employment are conditional upon passage of screening criteria applicable to the job.\nEEO Statement\nNCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.\n Statement to Third Party Agencies\nTo ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.","description_format":"text","description_chars":6845,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["POS Terminals & Kiosks"],"lifecycle":[{"event":"open","at":"2026-09-30T10:21:42Z"}],"liveness":{"score":39,"band":"fade","label":"Fading","p_open":1,"p_active":0.391,"p_room":1,"age_days":4,"expected_fill_days":13,"reasons":["conf:11","stale_co","evergreen","wave","velocity","win:early","comp:junior"],"computed_at":"2026-10-02T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/ncratleos-customer-engineer-4","json_url":"https://alion.io/job/ncratleos-customer-engineer-4.json","meta":{"generated_at":"2026-10-03T04:27:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4743,"day_limit":5000,"remaining_today":257,"minute_limit":60,"resets_at":"2026-10-04T00:00:00Z"}}}