{"id":1517724,"url":"https://alion.io/job/ncratleos-software-support-engineer","title":"Software Support Engineer","company":{"id":5701,"name":"NCR Atleos","domain":"ncratleos.com","url":"https://alion.io/company/ncratleos","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":10,"ghost_share":0,"stale_share":0.8,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-03T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Belgrade, Serbia"],"countries":["RS"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":15000,"max_usd":43000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":480},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Jira","optional":false},{"name":"Microsoft Office","optional":false},{"name":"MS SQL","optional":false},{"name":"Power BI","optional":false},{"name":"Splunk","optional":false},{"name":"SQL","optional":false},{"name":"VMWare","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-08-07T00:00:00Z","employer_posted_date":"2026-08-07","last_verified_at":"2026-10-04T00:13:53Z","board_verified":true,"closed_at":null,"days_open":58,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":58},"description":"About NCR Atleos\nNCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. NCR Atleos was ranked #12 in Newsweek’s prestigious 2025 Top 100 Global Most Loved Workplaces® list.\nJob Description\nPRIMARY DUTIES AND RESPONSIBILITIES\nResolve the “Service Now” requests for issues and changes\nTroubleshoots report, system or ATM problems to identify root cause and recommends mitigating actions or provides data to colleagues for further analysis\nIdentifies opportunity and implements system monitoring, corrective action, system refreshes, hardware replacements, software upgrades, and application modifications\nEscalation management. Initiate escalation (Bridge Call) and work with multiple specialist team to resolve a Problem. Support RCA\nCreate and run data analysis and extracts as required by both operational and business teams\n\nRecommend Workflow change within the relevant ATM “Dispatch” tool to ensure accuracy of service action initiated\n\nCreate and maintain new Splunk Dashboards extracting/inputting information from database\n\nIdentifies and proactively seeks opportunities to implement process improvements, documents technical diagrams and procedures\nParticipate in support for after-hours systems related emergencies (infrequent)\nComplete assigned projects in a timely manner and produce documentation as required\nPerform other duties as assigned\nIndividuals possessing the following skill sets are encouraged to apply:\nQUALITIFICATIONS:\nExcellent analytical troubleshooting skills\nStrong attention to detail\nMust be a team player, work directly with other support teams for issue resolution as well as projects\nGood oral and written communication skills\nKeen problem-solving skills and ability to see projects through from start to finish\nPositive, self-motivated individual who can complete tasks independently\nAbility to work directly with other support teams for issue resolution as well as projects\nAppetite to continuously refine skills and drive career progression; Must be open to feedback\nSelf-starter who isn’t afraid to ask questions and explore ways to improve processes\nCustomer service mindset; emotional intelligence; willingness to explore creative solutions\nPassion for new technologies and being ahead of industry trends\nTECHNICAL SKILLS:\nLog File analysis\nFamiliar with raising Jira\n\nAbility to modify reports/dashboards on-demand with Splunk's extensible data platform\n\nUnderstanding of database table structure, SQL script build familiarity (or Splunk)\nMicrosoft Office suite including PowerPoint, Visio, Excel, Power BI\nExpert in Windows server operating systems\n\nSolid understanding of LAN/WAN networking\nUnderstanding knowledge of firewalls, routing and switching, and internal/external load balancing (LAN/WAN)\nSYSTEMS INVOLVED:\nProprietary NCRAtleos Application for running ATM’s neoterm and Active Enterprise in particular\n\nFISERV’s Device Manager Product for ATM monitoring and dispatching service\nNCRAtleos Vision Solution for ATM monitoring and dispatching service\n\nMicrosoft VMware Virtual Machines\nVarious Internal systems (CORE, WebTools….)\nEDUCATION AND/OR EXPERIENCE:\nBachelor’s degree in a related field preferred or equivalent work experience\n1+ years’ experience required in MS SQL Server and data mining skills and fundamentals of statistics\nMinimum 2 years’ experience supporting Microsoft Windows environments\nMinimum of 2 years’ experience working in Information Technology\nOffers of employment are conditional upon passage of screening criteria applicable to the job.\nCompany Benefits:\nPrivate Health Insurance\n\nEmployee Referral Bonus Program\n\nWellbeing Resources\n\nBaby Bonus\n\nLife, Accident & Disability Insurance\n\nNumerous opportunities for internal career pathing and advancement\n\nDiscounts for employees at NCR Atleos partners\n\nEEO Statement\nNCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.\nBy applying to NCR Atleos jobs, you acknowledge that the terms of the NCR Atleos Applicant Privacy Notice (Applicant Privacy Policy | NCR Atleos) will govern the collection and use of your Personal Data. This notice supplements NCR Atleos Privacy Policy, which is available at www.ncratleos.com/privacy\n Statement to Third Party Agencies\nTo ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. 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