Technical Support Specialist

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. NCR Atleos was ranked #12 in Newsweek’s prestigious 2025 Top 100 Global Most Loved Workplaces® list.

Title: Technical Support Specialist

Location: Belgrade, Serbia (hybrid)

Grade: 9

Position Description and major responsibilities:

• As a Technical Support Specialist you will provide support to Channel Partner technicians who generally will be onsite at a customer location and requiring technical assistance.
• The support will include problem identification, analysis, diagnosis and resolution.
• The TSS will utilize Knowledge Systems provided by NCR Atleos and other vendors as appropriate to identify solutions to known problems.
• The TSS is responsible for ensuring that solutions provided are successful.
• If no known solution can be identified, the TSS is responsible for the escalation to other support teams where deeper level skilled personnel are available.
• The TSS retains ownership of all escalated problems/issues through to resolution. The TSS is also responsible for ensuring that NCR Atleos Management is informed if resolution to a problem will take longer than contractual requirements require.
• You will provide input to the Knowledge Systems when required.
• You will co-ordinate with other internal teams in providing part numbers and other technical details pertaining to a specific Customer. Capabilities:

• Prior work experience in a customer support or technical support role is required, with experience supporting customers in the Financial sector being highly desirable.
• Fluency in English, both oral and written is mandatory.
• Tertiary qualification in Engineering or related field, from University or College is desirable.

Technical Skills:

• Working knowledge of Windows 7, 10, 11.
• A high level understanding of communication and networking technology (TCP/IP and other network protocols).
• A high level knowledge of PC hardware equipment and utilization (printers, scanners, modems, network cards).
• Knowledge of ATM systems (hardware and application software) and experience troubleshooting problems in that environment is highly desirable. Personal Skills:
• Listening and communication skills.
• Analytical skills.
• Problem solving skills.
• Strong team player.
• Self-starter. Education and Experience Requirements
• 4 year technical degree or 3 year technical diploma preferred or equivalent experience
• PC literacy
• Keyboard proficiency
• Understanding of Windows-based applications/tools
• Good English communication skills & telephony etiquettes

Offers of employment are conditional upon passage of screening criteria applicable to the job.

Company Benefits:

• Private Health Insurance

• Employee Referral Bonus Program

• Wellbeing Resources

• Baby Bonus

• Life, Accident & Disability Insurance

• Numerous opportunities for internal career pathing and advancement

• Discounts for employees at NCR Atleos partners

EEO Statement

NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

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Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.