{"id":1517715,"url":"https://alion.io/job/ncratleos-technical-support-specialist-2","title":"Technical Support Specialist","company":{"id":5701,"name":"NCR Atleos","domain":"ncratleos.com","url":"https://alion.io/company/ncratleos","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":14,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":31,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Cairo, Egypt"],"countries":["EG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":24000,"max_usd":69000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":957},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false}],"status":"closed","first_seen_at":"2026-08-25T00:00:00Z","employer_posted_date":"2026-08-25","last_verified_at":"2026-10-19T10:06:44Z","board_verified":false,"closed_at":"2026-10-19T10:06:44Z","days_open":55,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":55},"description":"About NCR Atleos\nNCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.\nJob Title: Technical Support Specialist\nLocation: Cairo, Egypt Employment Type: Full-Time\nPosition Summary:\nThe Technical Support Specialist is responsible for monitoring architecture, IMAC ownership, automation and data reliability, platform and ecosystem understanding, and incident management activities. The role supports service performance through proactive monitoring, process automation, data quality management, technical documentation, and first-line incident diagnosis while ensuring operational excellence and continuous improvement.\nKey Responsibilities:\nDefine thresholds, alerts, dashboards, and KPIs for priority services/assets.\n\nOwn the IMAC lifecycle with change controls and auditable data accuracy.\n\nCreate automations for recurring requests; measure outcomes (MTTR, error rates).\n\nMaintain data quality controls and reconciliation routines.\n\nMap dependencies across ATM SW/HW and adjacent solutions; document service impacts.\n\nDraft knowledge articles and quick reference guides.\n\nPerform first-line diagnosis; propose safe workarounds; escalate with full context.\n\nSkills and Qualifications:\nCommunication, collaboration, time management, analytical problem-solving.\n\nOwnership mindset and continuous improvement orientation.\n\nMonitoring tools, network/systems administration fundamentals, and automation toolchains.\n\nDatabase management and service reporting platforms.\n\nTicketing best practices.\n\n1-3 years of related experience.\n\nIndividual Contributor.\n\nOffers of employment are conditional upon passage of screening criteria applicable to the job.\nEEO Statement\nNCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.\n Statement to Third Party Agencies\nTo ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. 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