{"id":1517694,"url":"https://alion.io/job/ncratleos-technical-support-specialist","title":"Technical Support Specialist","company":{"id":5701,"name":"NCR Atleos","domain":"ncratleos.com","url":"https://alion.io/company/ncratleos","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":13,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":31,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Belgrade, Serbia"],"countries":["RS"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"TCP/IP","optional":true},{"name":"Windows","optional":true}],"status":"live","first_seen_at":"2026-09-15T00:00:00Z","employer_posted_date":"2026-09-15","last_verified_at":"2026-10-12T23:10:53Z","board_verified":true,"closed_at":null,"days_open":28,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":28},"description":"About NCR Atleos\nNCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. NCR Atleos was ranked #12 in Newsweek’s prestigious 2025 Top 100 Global Most Loved Workplaces® list.\nTitle: Technical Support Specialist \nLocation: Belgrade, Serbia (hybrid)\nGrade: 9\nPosition Description and major responsibilities:\nAs a Technical Support Specialist you will provide support to Channel Partner technicians who generally will be onsite at a customer location and requiring technical assistance.\nThe support will include problem identification, analysis, diagnosis and resolution.\nThe TSS will utilize Knowledge Systems provided by NCR Atleos and other vendors as appropriate to identify solutions to known problems.\nThe TSS is responsible for ensuring that solutions provided are successful.\nIf no known solution can be identified, the TSS is responsible for the escalation to other support teams where deeper level skilled personnel are available.\nThe TSS retains ownership of all escalated problems/issues through to resolution. The TSS is also responsible for ensuring that NCR Atleos Management is informed if resolution to a problem will take longer than contractual requirements require.\nYou will provide input to the Knowledge Systems when required.\nYou will co-ordinate with other internal teams in providing part numbers and other technical details pertaining to a specific Customer. Capabilities:\nPrior work experience in a customer support or technical support role is required, with experience supporting customers in the Financial sector being highly desirable.\nFluency in English, both oral and written is mandatory.\nTertiary qualification in Engineering or related field, from University or College is desirable.\n Technical Skills:\nWorking knowledge of Windows 7, 10, 11.\nA high level understanding of communication and networking technology (TCP/IP and other network protocols).\nA high level knowledge of PC hardware equipment and utilization (printers, scanners, modems, network cards).\nKnowledge of ATM systems (hardware and application software) and experience troubleshooting problems in that environment is highly desirable. Personal Skills:\nListening and communication skills.\nAnalytical skills.\nProblem solving skills.\nStrong team player.\nSelf-starter. Education and Experience Requirements\n4 year technical degree or 3 year technical diploma preferred or equivalent experience\nPC literacy\nKeyboard proficiency\nUnderstanding of Windows-based applications/tools\nGood English communication skills & telephony etiquettes\nOffers of employment are conditional upon passage of screening criteria applicable to the job.\nCompany Benefits:\nPrivate Health Insurance\n\nEmployee Referral Bonus Program\n\nWellbeing Resources\n\nBaby Bonus\n\nLife, Accident & Disability Insurance\n\nNumerous opportunities for internal career pathing and advancement\n\nDiscounts for employees at NCR Atleos partners\n\nEEO Statement\nNCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.\nBy applying to NCR Atleos jobs, you acknowledge that the terms of the NCR Atleos Applicant Privacy Notice (Applicant Privacy Policy | NCR Atleos) will govern the collection and use of your Personal Data. This notice supplements NCR Atleos Privacy Policy, which is available at www.ncratleos.com/privacy\n Statement to Third Party Agencies\nTo ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.","description_format":"text","description_chars":4258,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Health insurance"],"hiring_locations":[{"name":"Serbia","iso":"RS","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["POS Terminals & Kiosks"],"lifecycle":[{"event":"open","at":"2026-09-30T10:21:42Z"}],"visa":[],"liveness":{"score":31,"band":"fade","label":"Fading","p_open":1,"p_active":0.408,"p_room":0.75,"age_days":28,"expected_fill_days":31,"reasons":["conf:6","stale_co","velocity","win:late"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/ncratleos-technical-support-specialist","json_url":"https://alion.io/job/ncratleos-technical-support-specialist.json","meta":{"generated_at":"2026-10-13T11:30:02Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17771,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5701},"rest":"https://alion.io/mcp/rest/get_company?id=5701"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fncratleos-technical-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fncratleos-technical-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fncratleos-technical-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ncratleos-technical-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fncratleos-technical-support-specialist"}]}