Desktop Engineer
Confirmed on the employer's own hiring board on Oct 17, 2026. First seen by Alion on Sep 14, 2026. NCS scores B on the Alion truth index.
NCS is a leading AI Tech Services company. With a 15,000-strong team across the Asia Pacific, NCS scales its platforms and capabilities to provide clients with greater agility and AI expertise across a range of Industries. Embracing a strong ecosystem of global partners, NCS transforms technology services delivery combining AI with digital resilience to drive real business impact. NCS is a subsidiary of the Singtel Group.
- Provide first and second-level technical support to end users, troubleshooting and resolving incidents independently
- Resolve high-priority incidents and provide solutions
- Coordinate and provide solutions for escalated incidents, prioritize tasks professionally, and ensure timely updates to users directly or through relevant stakeholders
- Advise and coordinate with internal teams, external vendors, and stakeholders on technical enquiries, providing solutions and resolutions as issues arise
- Coordinate support for seasonal exercises, ensure connectivity and application readiness tests are completed on time, and manage incident escalation during live exercises
- Manage and support ad-hoc hardware and software testing with internal and external parties, provide guidance on testing and planning, and keep the team informed of workarounds and solutions for escalated issues
- Process, follow up, and close service requests within SLA, ensure all required information is provided by requestors, and advise stakeholders on service request matters including impact assessments
- Perform folder management tasks including creation, deletion, and modification based on service requests raised by users
- Higher Nitec & above with at least 2 years of EUC experience would be ideal
- Good communication and interpersonal skills
- Meticulousness and ability to multitask effectively
- Capacity to work well in teams and independently in a fast-paced environment
- Excellent customer service orientation and people management skills
We are driven by our AEIOU beliefs-Adventure, Excellence, Integrity, Ownership, and Unity-and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.
Together, we make the extraordinary happen.
Learn more about us at ncs.co and visit our LinkedIn career site.
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