{"id":1062692,"url":"https://alion.io/job/ncs-desktop-engineer-3","title":"Desktop Engineer","company":{"id":8907,"name":"NCS","domain":"ncs.co","url":"https://alion.io/company/ncs-co","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":82,"open_postings":376,"ghost_share":0.298,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":49,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":28000,"max_usd":47000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":451},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-09-14T06:41:18Z","employer_posted_date":"2026-09-14","last_verified_at":"2026-10-17T21:17:02Z","board_verified":true,"closed_at":null,"days_open":33,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":32},"description":"NCS is a leading AI Tech Services company. With a 15,000-strong team across the Asia Pacific, NCS scales its platforms and capabilities to provide clients with greater agility and AI expertise across a range of Industries. Embracing a strong ecosystem of global partners, NCS transforms technology services delivery combining AI with digital resilience to drive real business impact. NCS is a subsidiary of the Singtel Group.\n Provide first and second-level technical support to end users, troubleshooting and resolving incidents independently \nResolve high-priority incidents and provide solutions \nCoordinate and provide solutions for escalated incidents, prioritize tasks professionally, and ensure timely updates to users directly or through relevant stakeholders\nAdvise and coordinate with internal teams, external vendors, and stakeholders on technical enquiries, providing solutions and resolutions as issues arise\nCoordinate support for seasonal exercises, ensure connectivity and application readiness tests are completed on time, and manage incident escalation during live exercises\nManage and support ad-hoc hardware and software testing with internal and external parties, provide guidance on testing and planning, and keep the team informed of workarounds and solutions for escalated issues\nProcess, follow up, and close service requests within SLA, ensure all required information is provided by requestors, and advise stakeholders on service request matters including impact assessments\nPerform folder management tasks including creation, deletion, and modification based on service requests raised by users\n Higher Nitec & above with at least 2 years of EUC experience would be ideal\nGood communication and interpersonal skills\nMeticulousness and ability to multitask effectively\nCapacity to work well in teams and independently in a fast-paced environment\nExcellent customer service orientation and people management skills\n We are driven by our AEIOU beliefs-Adventure, Excellence, Integrity, Ownership, and Unity-and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.\nTogether, we make the extraordinary happen.\nLearn more about us at ncs.co and visit our LinkedIn career site.\nScam Alert\nWe are aware of fraudulent job offers and impersonations of NCS recruiters. Phishing emails using convincing-looking but fake addresses are also commonly used to trick you into thinking that they come from official NCS sources.\nPlease note that all official communications from NCS Group will only be sent from verified corporate email addresses. Always check that the sender’s email address ends with the genuine NCS domain, @ncs.com.sg and beware of extra letters, symbols or misspellings. 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