{"id":1687498,"url":"https://alion.io/job/ncs-eg-google-workspace-l2-support-engineer","title":"#EG Google Workspace L2 Support Engineer","company":{"id":8907,"name":"NCS","domain":"ncs.co","url":"https://alion.io/company/ncs-co","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":82,"open_postings":353,"ghost_share":0.3,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":48,"computed_at":"2026-10-10T05:45:15Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":27000,"max_usd":61000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":23},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DLP","optional":false},{"name":"Gmail","optional":false},{"name":"Google Workspace","optional":false},{"name":"IAM","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"Service Desk","optional":false},{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-10-01T09:00:58Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-12T04:04:35Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":10},"description":"NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 15,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region. www.ncs.co\n About the Role:\nThe Google Workspace L2 Support Engineer provides advanced technical support, administration, and incident resolution for the Google Workspace platform within enterprise environments. This role focuses on complex troubleshooting, platform stability, security enforcement, and SLA-driven service delivery to ensure seamless collaboration and productivity for our clients.\nYour job responsibilities will cover the following:\nTechnical Support & Incident Management\nHandle L2 escalations from the Service Desk (L1), providing timely resolution for complex technical issues\nTroubleshoot and resolve issues across Gmail, Drive, Meet, Calendar, Groups, and other Google Workspace applications\nPerform root cause analysis (RCA) for recurring or critical incidents and implement preventive measures\nEnsure compliance with agreed Service Level Agreements (SLAs) and provide regular status updates to stakeholders\nDocument incidents, resolutions, and workarounds to maintain an up-to-date knowledge base\nAdministration & Configuration\nManage user accounts, Organizational Units (OUs), groups, and licensing across the Google Workspace environment\nConfigure and maintain mail routing settings, including SPF, DKIM, and DMARC records to ensure email security and deliverability\nAdminister security policies including Data Loss Prevention (DLP), Google Vault, and Context-Aware Access controls\nSupport platform upgrades, migrations, and new feature rollouts in alignment with client requirements\nProcess & Collaboration\nParticipate actively in change management and problem management processes following ITIL best practices\nSupport automation initiatives using Google Admin SDK (GAM) and APIs to streamline operations and improve efficiency\nLiaise with Google Support for escalations, ensuring timely resolution and effective communication with internal teams and clients\nCollaborate with cross-functional teams including Network, Security, and Application teams to deliver integrated solutions\n3-5 years of hands-on experience in Google Workspace support and administration\nExperience supporting enterprise environments with 1,000+ users (preferred)\nDiploma or Degree in Computer Science, Information Technology, or a related discipline\nStrong proficiency in Google Workspace administration, including user management, security configurations, and application troubleshooting\nIn-depth knowledge of mail flow architecture and email security policies (SPF, DKIM, DMARC)\nHands-on experience with Google Vault, Data Loss Prevention (DLP), and Identity and Access Management (IAM)\nScripting and automation skills using GAM (Google Apps Manager) and Google Workspace APIs (preferred)\n Kindly submit your applications for more details to be send to you.\nWe are driven by our AEIOU beliefs-Adventure, Excellence, Integrity, Ownership, and Unity-and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.\nTogether, we make the extraordinary happen.\nLearn more about us at ncs.co and visit our LinkedIn career site.\nScam Alert\nWe are aware of fraudulent job offers and impersonations of NCS recruiters. Phishing emails using convincing-looking but fake addresses are also commonly used to trick you into thinking that they come from official NCS sources.\nPlease note that all official communications from NCS Group will only be sent from verified corporate email addresses. Always check that the sender’s email address ends with the genuine NCS domain, @ncs.com.sg and beware of extra letters, symbols or misspellings. When in doubt, verify the sender’s identity by contacting us at .","description_format":"text","description_chars":4251,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Managed Security","IT Consulting & Digital Transformation","Systems Integrators","AI Consulting & Integration"],"lifecycle":[{"event":"open","at":"2026-10-02T10:39:18Z"}],"visa":[],"liveness":{"score":88,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.882,"p_room":1,"age_days":8,"expected_fill_days":48,"reasons":["conf:1","velocity","win:early","comp:brand"],"computed_at":"2026-10-10T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/ncs-eg-google-workspace-l2-support-engineer","json_url":"https://alion.io/job/ncs-eg-google-workspace-l2-support-engineer.json","meta":{"generated_at":"2026-10-12T06:16:39Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10081,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8907},"rest":"https://alion.io/mcp/rest/get_company?id=8907"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fncs-eg-google-workspace-l2-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fncs-eg-google-workspace-l2-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fncs-eg-google-workspace-l2-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ncs-eg-google-workspace-l2-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fncs-eg-google-workspace-l2-support-engineer"}]}