{"id":824219,"url":"https://alion.io/job/ncs-helpdeskservice-desk-engineer","title":"Helpdesk/service desk engineer","company":{"id":8907,"name":"NCS","domain":"ncs.co","url":"https://alion.io/company/ncs-co","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":82,"open_postings":354,"ghost_share":0.299,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":48,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":22000,"max_usd":40000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":74},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"Copilot","optional":false},{"name":"Incident Management","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"OneDrive","optional":false},{"name":"Outlook","optional":false},{"name":"Service Desk","optional":false},{"name":"SharePoint","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-01-08T06:47:37Z","employer_posted_date":"2026-01-08","last_verified_at":"2026-10-12T16:41:20Z","board_verified":true,"closed_at":null,"days_open":277,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":276},"description":"NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 14,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.\nWe are seeking a skilled and motivated Business Support Administrator to manage the project processing and administrative support to the team.\n Job Summary\nThis role serves as the subject matter expert (SME) within the service desk team. The position acts as the go-to person for a specific product, application, or domain, while also providing first level IT support via phone and remote tools.\nThe SME will also support and administer Microsoft 365 (M365) environments, including user account management, mailbox configuration, and issue resolution related to M365 applications and services.\nResponsibilities | CORE\nProvide support, troubleshooting and administration for M365 (Microsoft) ecosystems such as Office, Outlook, Teams, OneDrive, SharePoint, Copilot, Intune etc\nLiaise with second-level support on product enhancements and train team members\nUpdate shared repository with changes in area of focus\nProvide First Call Resolution (FCR) technical support via phone and email\nPerform first level troubleshooting and escalate to resolver groups as required\nFurnish timely updates to customers on issue status\nMaintain ownership of cases until closure with accurate documentation\nManage customer expectations and escalate unusual surge issues to Team Lead\nClassify and prioritize incidents, tracking progress and updates\n Essential Qualifications\nDiploma with minimum 2 years of end-user support or service desk experience\nProficient in spoken and written English\nStrong technical skills in supporting desktops, notebooks, tablets, and smartphones\nKnowledge and experience of Windows OS, Active Directory, and M365 (Microsoft) ecosystems / applications\nPreferred Attributes\nVPN and macOS support knowledge\nGood understanding of hardware and peripherals\nExperience in supporting WiFi and LAN connectivity\nFamiliar with:M365 Admin Center (Users, Licenses, Service Health)\nTeams/SharePoint/Exchange Admin Centers\nEntra ID (Azure AD) - users, sign in logs (read), MFA settings\nIntune portal - device/app basics\n\nProfessional and/or Technical Certifications\nMicrosoft 365 Certified: Fundamentals (MS 900) (strongly preferred)\nCompTIA A+ (preferred)\nResponsibilities | PROJECT-SPECIFIC\nProvide M365-related incident management and support during transition or migration projects\n We are driven by our AEIOU beliefs-Adventure, Excellence, Integrity, Ownership, and Unity-and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.\nTogether, we make the extraordinary happen.\nLearn more about us at ncs.co and visit our LinkedIn career site.\nScam Alert\nWe are aware of fraudulent job offers and impersonations of NCS recruiters. Phishing emails using convincing-looking but fake addresses are also commonly used to trick you into thinking that they come from official NCS sources.\nPlease note that all official communications from NCS Group will only be sent from verified corporate email addresses. Always check that the sender’s email address ends with the genuine NCS domain, @ncs.com.sg and beware of extra letters, symbols or misspellings. 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