{"id":2845854,"url":"https://alion.io/job/ncs-infrastructure-system-support-engineer","title":"Infrastructure / System Support Engineer","company":{"id":8907,"name":"NCS","domain":"ncs.co","url":"https://alion.io/company/ncs-co","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"A","score":92,"open_postings":348,"ghost_share":0,"stale_share":0.132,"repost_share":0,"time_to_fill_p50_days":68,"computed_at":"2026-10-22T06:10:10Z"}},"role":"DevOps","role_family":"DevOps","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":26000,"max_usd":52000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":40},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"TCP/IP","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-10-19T07:31:25Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-22T23:21:45Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"NCS is a leading AI Tech Services company. With a 15,000-strong team across the Asia Pacific, NCS scales its platforms and capabilities to provide clients with greater agility and AI expertise across a range of Industries. Embracing a strong ecosystem of global partners, NCS transforms technology services delivery combining AI with digital resilience to drive real business impact. NCS is a subsidiary of the Singtel Group.\n We are looking for a Support Engineer to provide hands-on hardware break-fix, software support, and preventive maintenance across server, system, and client machine environments. The role supports stable day-to-day operations for client assets, including desktops, notebooks, servers, peripherals, and related software platforms.\nThe ideal candidate should have basic to intermediate technical knowledge, some hands-on support experience, and a positive, service-oriented mindset. This role is suitable for someone who enjoys troubleshooting, working with users and technical teams, and learning in a fast-changing technology environment.\nKey Responsibilities:\nProvide hardware break-fix support for client machines, systems, servers, peripherals, and related IT equipment.\n\nRespond to incidents and service requests promptly, investigate issues, and provide temporary or permanent resolutions where applicable.\n\nCarry out corrective maintenance to restore affected assets or services within agreed service levels.\n\nPerform preventive maintenance activities such as health checks, system checks, basic patching support, cleaning, inspection, and fault prevention tasks.\n\nTroubleshoot issues related to operating systems, client equipment and hardware components.\n\nMaintain accurate asset and inventory records, including asset movement, replacement, updates, and disposal tracking where required.\n\nCoordinate with Partners or support teams for hardware replacement, warranty support, escalation, and issue resolution.\n\nDocument incidents, actions taken, configuration changes, and resolution details in the ticketing or reporting system.\n\nProvide timely status updates to users, clients, and relevant stakeholders.\n\nMonitor service levels and escalate issues appropriately to meet operational requirements.\n\nSubmit regular progress, maintenance, and operational reports as required.\n\nFollow standard operating procedures, security requirements, and operational best practices.\n\nPerform routine system, server and client machines firmware and OS updates, patches, and upgrades.\n\nWork closely with vendors and internal stakeholders to support customer enterprise-wide solutions.\n\nDevelop and maintain documentation related to system configurations, processes, and procedures.\n\nProvide level 1 and level 2 support for Hardware and Windows-related issues.\n\nReport to Team lead to undertake any assigned activity.\n\nParticipate in on-call rotation for after-hours support as needed.\n\n Preferably 1 or more years of hands-on experience in IT support, desktop support, system support, technology administration, or a similar technical support role.\n\nGood knowledge in Windows Server, Laptop machines, operating systems, hardware components.\n\nBasic networking knowledge, including LAN/Wi-Fi connectivity, TCP/IP, DNS, DHCP, and VPN, will be useful.\n\nAble to perform hands-on support work at client sites when required.\n\nAble to follow technical instructions, maintenance checklists, and operational procedures.\n\nExcellent problem-solving and troubleshooting skills.\n\nStrong communication and interpersonal abilities.\n\nTeam player with a Positive attitude with a strong willingness to learn.\n\nService-oriented and able to work professionally with users, clients, Partners, and internal teams.\n\nAdaptable to change and comfortable working in a dynamic environment.\n\nResponsible, responsive, and proactive in following up on assigned tasks.\n\nIndependent, resourceful, and able to work with minimal supervision when required.\n\n We are driven by our AEIOU beliefs-Adventure, Excellence, Integrity, Ownership, and Unity-and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.\nTogether, we make the extraordinary happen.\nLearn more about us at ncs.co and visit our LinkedIn career site.\nScam Alert\nWe are aware of fraudulent job offers and impersonations of NCS recruiters. Phishing emails using convincing-looking but fake addresses are also commonly used to trick you into thinking that they come from official NCS sources.\nPlease note that all official communications from NCS Group will only be sent from verified corporate email addresses. Always check that the sender’s email address ends with the genuine NCS domain, @ncs.com.sg/ @ncs.co and beware of extra letters, symbols or misspellings. When in doubt, verify the sender’s identity by contacting us at .","description_format":"text","description_chars":4930,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Managed Security","IT Consulting & Digital Transformation","Systems Integrators","AI Consulting & Integration"],"lifecycle":[{"event":"open","at":"2026-10-19T10:59:03Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":2,"expected_fill_days":68,"reasons":["conf:1","velocity","win:early","comp:junior,brand"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/ncs-infrastructure-system-support-engineer","json_url":"https://alion.io/job/ncs-infrastructure-system-support-engineer.json","meta":{"generated_at":"2026-10-22T23:36:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9571,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8907},"rest":"https://alion.io/mcp/rest/get_company?id=8907"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fncs-infrastructure-system-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fncs-infrastructure-system-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fncs-infrastructure-system-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ncs-infrastructure-system-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fncs-infrastructure-system-support-engineer"}]}