{"id":824150,"url":"https://alion.io/job/ncs-junior-cloud-engineer-contact-centre-solutions","title":"Junior Cloud Engineer - Contact Centre Solutions","company":{"id":8907,"name":"NCS","domain":"ncs.co","url":"https://alion.io/company/ncs-co","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":82,"open_postings":376,"ghost_share":0.298,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":49,"computed_at":"2026-10-17T05:46:00Z"}},"role":"DevOps","role_family":"DevOps","seniority":"junior","employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":29000,"max_usd":56000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":40},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":".NET","optional":false},{"name":"AI Agents","optional":false},{"name":"AWS","optional":false},{"name":"AWS Bedrock","optional":false},{"name":"AWS Lambda","optional":false},{"name":"C#","optional":false},{"name":"Prompt Engineering","optional":false},{"name":"Python","optional":false},{"name":"Sentiment Analysis","optional":false},{"name":"Service Desk","optional":false},{"name":"ServiceNow","optional":false},{"name":"Speech Recognition","optional":false}],"status":"live","first_seen_at":"2026-03-26T03:35:54Z","employer_posted_date":"2026-03-26","last_verified_at":"2026-10-17T17:56:59Z","board_verified":true,"closed_at":null,"days_open":205,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":205},"description":"NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 15,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.\n Job Summary\nWe are seeking a motivated fresh graduate or entry-level professional to support the implementation of Amazon Connect cloud-based contact center solutions. This role involves working closely with customers and internal teams to design, configure, and deploy scalable contact center architectures, including conversational IVRs, real-time reporting and analytics, and AI-driven capabilities such as generative AI and intelligent automation.\nResponsibilities\nLearn and support the configuration of Amazon Connect contact flows, routing profiles, and AI capabilities such as sentiment analysis and automated call summarization\nCollaborate with senior engineers and project managers to deliver solutions aligned with customer requirements\nSupport integration efforts with various CRMs (e.g., Salesforce, ServiceNow) or other business systems\nSupport testing, issue resolution, and documentation activities throughout the deployment process\nCommunicate effectively with customers to gather requirements, provide project updates, and conduct training on new Amazon Connect features\n Essential Qualifications\nFresh graduate in Computer Science, Information Systems, Engineering, or a related field\nStrong technical aptitude with an interest in cloud technologies and AI/Generative AI solutions\nExcellent communication and interpersonal skills, with the ability to engage customers and stakeholders\nEagerness to learn Amazon Web Services (AWS) and services around Amazon Connect, and Customer Experience Best Practices\nKnowledge of Python or C#/.NET development and deployment via AWS Lambda\nTeam-oriented mindset with a proactive and positive attitude\nStrong attention to detail in configuration, testing, and documentation\nPreferred Attributes\nExposure to contact center environments, service desk operations, or customer service through internships, part-time roles, or academic projects\nBasic understanding of AWS cloud fundamentals\nFamiliarity with AI concepts such as speech recognition, sentiment analysis, chatbots, and conversational AI\nExposure to AWS AI/ML services, including Amazon Bedrock, large language models (LLMs), and Agentic AI concepts\nUnderstanding of generative AI applications, prompt engineering fundamentals, and intelligent automation concepts\n We are driven by our AEIOU beliefs-Adventure, Excellence, Integrity, Ownership, and Unity-and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.\nTogether, we make the extraordinary happen.\nLearn more about us at ncs.co and visit our LinkedIn career site.\nScam Alert\nWe are aware of fraudulent job offers and impersonations of NCS recruiters. Phishing emails using convincing-looking but fake addresses are also commonly used to trick you into thinking that they come from official NCS sources.\nPlease note that all official communications from NCS Group will only be sent from verified corporate email addresses. Always check that the sender’s email address ends with the genuine NCS domain, @ncs.com.sg and beware of extra letters, symbols or misspellings. 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