{"id":2845851,"url":"https://alion.io/job/ncs-network-support-engineer","title":"Network Support Engineer","company":{"id":8907,"name":"NCS","domain":"ncs.co","url":"https://alion.io/company/ncs-co","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"A","score":92,"open_postings":348,"ghost_share":0,"stale_share":0.132,"repost_share":0,"time_to_fill_p50_days":68,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":27000,"max_usd":59000,"period":"year","method":"role_country_seniority_unknown","sample_n":165},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false}],"status":"live","first_seen_at":"2026-10-19T08:52:29Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-22T15:22:46Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"NCS is a leading AI Tech Services company. With a 15,000-strong team across the Asia Pacific, NCS scales its platforms and capabilities to provide clients with greater agility and AI expertise across a range of Industries. Embracing a strong ecosystem of global partners, NCS transforms technology services delivery combining AI with digital resilience to drive real business impact. NCS is a subsidiary of the Singtel Group.\n Respond to incidents 24x7 base on rotational standby schedule with attention to SLA\nProvide at least level 2 to 3 technical support to Network and Security as primary and Cisco Unified Communication support\nLevel 2 Technical Support for Cisco and Alcatel/Aruba wired and wireless network solutions\nPerform network troubleshooting and optimization\nActing as 2nd level technical escalation support from level 1 engineers\nManage and support Cisco FTD, Check Point, and Palo Alto Next generation firewalls\nAble to implement and understand security policies, access controls, and threat prevention measures\nConduct security assessments and vulnerability management\nMonitor security events and respond to incidents\nSupport Cisco Unified Communications infrastructure\nAssist with voice and video collaboration solutions\nTroubleshoot UC-related network issues\n HPE-Aruba: Enterprise switching operations, AOS-CX\nCisco Catalyst Switches\nAbility to use and leverage on available AI tools to improve work efficiency\nMust be AI savvy and contribute ideas in AI agent development\nPrimary Certification: HPE-Aruba Professional (ACP / ACSP equivalent): Mid-level credentials for designing, deploying, and managing complex wired, wireless, and switching environments (such as AOS-CX or campus access)\nSecondary Cisco Certifications, Check Point or Palo Alto\n We are driven by our AEIOU beliefs-Adventure, Excellence, Integrity, Ownership, and Unity-and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.\nTogether, we make the extraordinary happen.\nLearn more about us at ncs.co and visit our LinkedIn career site.\nScam Alert\nWe are aware of fraudulent job offers and impersonations of NCS recruiters. Phishing emails using convincing-looking but fake addresses are also commonly used to trick you into thinking that they come from official NCS sources.\nPlease note that all official communications from NCS Group will only be sent from verified corporate email addresses. Always check that the sender’s email address ends with the genuine NCS domain, @ncs.com.sg and beware of extra letters, symbols or misspellings. 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