{"id":824213,"url":"https://alion.io/job/ncs-salesforce-delivery-lead","title":"SalesForce Delivery Lead","company":{"id":8907,"name":"NCS","domain":"ncs.co","url":"https://alion.io/company/ncs-co","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"A","score":92,"open_postings":353,"ghost_share":0,"stale_share":0.133,"repost_share":0,"time_to_fill_p50_days":68,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"lead","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agentforce","optional":false},{"name":"Apex","optional":false},{"name":"CI/CD","optional":false},{"name":"MuleSoft","optional":false},{"name":"Rest API","optional":false},{"name":"Slack","optional":false},{"name":"SOAP","optional":false},{"name":"Agile","optional":true},{"name":"Waterfall","optional":true}],"status":"live","first_seen_at":"2026-01-09T03:50:15Z","employer_posted_date":"2026-01-09","last_verified_at":"2026-10-19T06:42:28Z","board_verified":true,"closed_at":null,"days_open":283,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":283},"description":"NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of approximately 14,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.\nAs a Salesforce Competency Lead / Delivery Lead, you will provide strategic and hands-on leadership to drive the successful delivery of Salesforce CRM initiatives while building and scaling Salesforce delivery excellence across the region. You will act as the technical and delivery authority, shape high-quality solutions for clients, and grow internal Salesforce capabilities across multiple industries.\nWhat will you do?\nDelivery Leadership\nOwn end-to-end delivery of Salesforce programs, ensuring scope, timeline, quality, and client satisfaction.\nLead solution design and implementation across Salesforce CRM, Sales Cloud, Service Cloud, and Experience Cloud.\nGuide architectural decisions covering data models, security, integrations, automation (Flow, Apex), and configurations.\nEngage business and IT stakeholders to translate requirements into scalable, enterprise-grade Salesforce solutions.\nDrive customer service and CRM transformation initiatives, including case management, omni-channel, and agent workspace solutions.\nMonitor delivery health through governance, status reviews, risk management, and proactive issue escalation.\nTechnical Competency Development\nProvide technical leadership, coaching, and mentoring to Salesforce developers, consultants, and architects.\nBuild and maintain reusable assets, accelerators, templates, and best practices to improve delivery consistency and efficiency.\nLead internal capability uplift through skills development, training programs, and certification roadmaps.\nEvaluate and champion adoption of emerging Salesforce innovations such as Einstein AI, Flow Orchestration, Slack integration, and Agentforce.\nPre-Sales and Advisory Support\nPartner with sales and bid teams to shape Salesforce solutions and provide technical advisory support.\nDevelop and review solution architectures, estimates, technical proposals, and RFP responses.\nPresent solution strategies and value propositions during client pre-sales engagements.\nFacilitate discovery workshops and define solution blueprints and transformation roadmaps.\nStakeholder Engagement\nBuild trusted relationships with internal leaders, clients, and technology partners.\nAct as a trusted advisor by aligning business outcomes with technology-enabled Salesforce solutions.\nLead client governance forums and provide clear visibility on progress, risks, and outcomes.\n The ideal candidate should possess:\n Salesforce certifications (mandatory / preferred):Salesforce Certified Application Architect\nSalesforce Sales Cloud Consultant\nSalesforce Service Cloud Consultant\nSalesforce System or Technical Architect (bonus)\n\nMinimum 8+ years of hands-on experience delivering Salesforce CRM implementations.\nProven delivery leadership experience as a Delivery Lead, Solution Architect, or Technical Lead on complex Salesforce programs.\nExperience delivering at least 3 full lifecycle Salesforce projects involving Sales Cloud, Service Cloud, or Experience Cloud.\nStrong expertise in Salesforce core platform capabilities including Lightning, Flow, Apex, and LWC.\nSolid understanding of CRM data models, security, and governance.\nExperience with enterprise integration patterns using REST/SOAP APIs and middleware platforms (e.g. MuleSoft, Boomi).\nWorking knowledge of Salesforce DevOps practices including CI/CD, sandbox strategy, and release management.\nHands-on experience with Agentforce or similar Salesforce contact centre solutions is highly desirable.\nExcellent communication, stakeholder management, and problem-solving skills.\nExperience working in both agile and waterfall delivery environments.\nProven ability to lead cross-functional and offshore delivery teams.\n Why Join NCS \nLead high-impact Data & AI advisory programs for major enterprises and public sector clients.\n\nShape enterprise strategies and governance frameworks that drive real transformation.\n\nWork with a talented, multidisciplinary team in a collaborative environment.\n\nCompetitive compensation and strong professional development support.\n\nWe are driven by our AEIOU beliefs-Adventure, Excellence, Integrity, Ownership, and Unity-and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.\nTogether, we make the extraordinary happen.\nLearn more about us at ncs.co and visit our LinkedIn career site.\nScam Alert\nWe are aware of fraudulent job offers and impersonations of NCS recruiters. Phishing emails using convincing-looking but fake addresses are also commonly used to trick you into thinking that they come from official NCS sources.\nPlease note that all official communications from NCS Group will only be sent from verified corporate email addresses. Always check that the sender’s email address ends with the genuine NCS domain, @ncs.com.sg and beware of extra letters, symbols or misspellings. 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