{"id":823964,"url":"https://alion.io/job/ncs-senior-operations-manager","title":"Senior Operations Manager","company":{"id":8907,"name":"NCS","domain":"ncs.co","url":"https://alion.io/company/ncs-co","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":82,"open_postings":376,"ghost_share":0.298,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":49,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":46000,"max_usd":91000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":107},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-07-28T02:07:22Z","employer_posted_date":"2026-07-28","last_verified_at":"2026-10-18T10:36:16Z","board_verified":true,"closed_at":null,"days_open":82,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":82},"description":"NCS is a leading AI Tech Services company. With a 15,000-strong team across the Asia Pacific, NCS scales its platforms and capabilities to provide clients with greater agility and AI expertise across a range of Industries. Embracing a strong ecosystem of global partners, NCS transforms technology services delivery combining AI with digital resilience to drive real business impact. NCS is a subsidiary of the Singtel Group.\n The Operations Manager provides operational leadership and governance across field and service operations, ensuring timely execution of corrective and preventive maintenance (CM/PM) activities. This role oversees manpower planning, process standardization, and adherence to contractual SLAs. The Operations Manager is also responsible for driving service quality, people development, asset management, and continuous improvement initiatives while collaborating with cross-functional teams, vendors, and partners to ensure efficient and high-quality service delivery.\nWhat will you do?\nOversee daily field and service operations through Operations Leads, ensuring timely execution of CM and PM activities\nManage manpower planning and roster rotation to ensure 24×7 coverage and SLA adherence\nDrive operational readiness, standardization, and compliance with maintenance processes and documentation standards\nMonitor resource-to-incident ratio, balancing manpower utilization, cost efficiency, and service quality\nSupport the Operations Director in ensuring engineers maintain required certifications, OEM accreditations, and training\nIdentify competency gaps, coordinate structured training plans, and track skills matrix for the operations team\nMentor and coach team leads to enhance technical depth, communication, and incident ownership\nDefine, maintain, and improve SOPs for preventive and corrective maintenance, escalation handling, and reporting\nDevelop standardized templates, checklists, and documentation frameworks for consistent service quality\nConduct site audits and quality checks to ensure compliance with SOPs, safety, and customer specifications\nLead lessons-learned sessions and institutionalize operational best practices across service teams\nLead root-cause analyses and post-incident reviews to address systemic issues\nCollaborate with internal teams to streamline workflows and enhance customer experience\nChampion continuous service improvement, process automation, and dashboard reporting initiatives\nTrack and optimize resource utilization relative to ticket volume and SLA targets\nAnalyze operational metrics to recommend productivity and cost-efficiency improvements\nOversee spares stock availability and sparing strategy to meet contractual SLAs\nForecast hardware demand based on device population, failure trends, and incident history\nMaintain visibility of spares inventory, repair turnaround, and vendor RMA status\nDefine spares stocking policies, shelf-life management, and replenishment triggers\nReview sparing utilization and adjust strategies for cost, coverage, and service assurance\nCoordinate with Sales Specialists and Presales teams on maintenance contracts, renewals, and compliance reviews\nLiaise with OEM and partner vendors (e.g., Cisco, Check Point, Fortinet, Aruba, Alcatel) for escalation and RMA support\nSupport vendor performance evaluations and maintain strong partner relationships\nParticipate in tenders, resource estimation, and operational costing with Presales and Finance\nEnsure accurate operational inputs are reflected in proposals and contract documentation\nTrack operational expenditure and reduce cost per incident while maintaining SLA compliance\nPrepare regular operational performance reports and dashboards for management\nSupport the Operations Director in executive reviews, audits, and client meetings\nEnsure accurate escalation documentation and timely communication across operational stakeholders\n Degree or higher in a relevant field\nMore than 10 years of IT experience\nStrong knowledge in IT Security\nSkilled in ITIL IT Service Management and Network Management Information System (NMIS)\nStrong leadership, analytical, and decision-making capabilities\nExcellent communication and coordination skills\nProven ability to manage operations, manpower planning, and SLA-driven environments\n We are driven by our AEIOU beliefs-Adventure, Excellence, Integrity, Ownership, and Unity-and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.\nTogether, we make the extraordinary happen.\nLearn more about us at ncs.co and visit our LinkedIn career site.\nScam Alert\nWe are aware of fraudulent job offers and impersonations of NCS recruiters. Phishing emails using convincing-looking but fake addresses are also commonly used to trick you into thinking that they come from official NCS sources.\nPlease note that all official communications from NCS Group will only be sent from verified corporate email addresses. Always check that the sender’s email address ends with the genuine NCS domain, @ncs.com.sg and beware of extra letters, symbols or misspellings. When in doubt, verify the sender’s identity by contacting us at .","description_format":"text","description_chars":5263,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Managed Security","IT Consulting & Digital Transformation","Systems Integrators","AI Consulting & Integration"],"lifecycle":[{"event":"open","at":"2026-09-12T13:41:30Z"}],"visa":[],"liveness":{"score":25,"band":"fade","label":"Fading","p_open":1,"p_active":0.69,"p_room":0.36,"age_days":81,"expected_fill_days":49,"reasons":["conf:0","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/ncs-senior-operations-manager","json_url":"https://alion.io/job/ncs-senior-operations-manager.json","meta":{"generated_at":"2026-10-18T11:18:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16774,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8907},"rest":"https://alion.io/mcp/rest/get_company?id=8907"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fncs-senior-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fncs-senior-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fncs-senior-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ncs-senior-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fncs-senior-operations-manager"}]}