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This includes performing incident/problem escalation within SLA to internal technical teams or external product vendor until resolution. \nTroubleshooting: Provide support for security solutions, including troubleshooting product-specific technical issues within SLA and work with internal teams/external vendors to resolve technical issues. \nPatch Management: Plan and apply regular updates to mitigate vulnerabilities and maintain system compliance. \nService and Change Requests: Respond to inbound Change Requests (CRs), Service Requests (SRs) or other queries within SLA. \nSystem Monitoring: Continuously monitor security systems and perform regular health checks and tasks to ensure operational effectiveness. \nCollaboration: Work closely with IT and cybersecurity teams for reporting and to enhance security measures into ongoing operations. \nProactive Measures: Stay current with the latest cybersecurity trends and implement proactive measures to improve security posture. \nCompliance: Ensure adherence to security standards and develop / update comprehensive documentation and guides. \n 5 years of experience in IT or cybersecurity roles. \n Practical working expertise with one or more of the following technologies: Elastic, Splunk, Google SecOps or other SIEMs.\nKnowledge in AWS cloud native security tools and services such as AWS IAM, Firewall/WAF, GuardDuty, KMS etc. \nStrong analytical and problem-solving skills. \nExcellent communication and teamwork abilities. \nDue to project sensitivity, we can only consider Singapore Citizen\n We are driven by our AEIOU beliefs-Adventure, Excellence, Integrity, Ownership, and Unity-and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.\nTogether, we make the extraordinary happen.\nLearn more about us at ncs.co and visit our LinkedIn career site.\nScam Alert\nWe are aware of fraudulent job offers and impersonations of NCS recruiters. Phishing emails using convincing-looking but fake addresses are also commonly used to trick you into thinking that they come from official NCS sources.\nPlease note that all official communications from NCS Group will only be sent from verified corporate email addresses. Always check that the sender’s email address ends with the genuine NCS domain, @ncs.com.sg and beware of extra letters, symbols or misspellings. 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