{"id":824056,"url":"https://alion.io/job/ncs-senior-service-manager","title":"Senior Service Manager","company":{"id":8907,"name":"NCS","domain":"ncs.co","url":"https://alion.io/company/ncs-co","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"A","score":92,"open_postings":353,"ghost_share":0,"stale_share":0.133,"repost_share":0,"time_to_fill_p50_days":68,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":27000,"max_usd":56000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":66},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-06-03T08:09:48Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-19T06:42:28Z","board_verified":true,"closed_at":null,"days_open":138,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":137},"description":"NCS is a leading AI Tech Services company. With a 15,000-strong team across the Asia Pacific, NCS scales its platforms and capabilities to provide clients with greater agility and AI expertise across a range of Industries. Embracing a strong ecosystem of global partners, NCS transforms technology services delivery combining AI with digital resilience to drive real business impact. NCS is a subsidiary of the Singtel Group.\n As a Service Manager, you will be a highly driven individual who is part of the service delivery team that ensures all contracts are actively managed and fronts customers directly. You are required to have IT experience and broad knowledge across infrastructure and cybersecurity technologies. You shall be the single point of contact for internal and external stakeholders while bearing overall responsibility for the project’s financial health and leading the project from commencement to completion.\nWhat will you do?\nProvide leadership and management of the Service Support Office and Project Administration in supporting clients\nAct as the single point of contact in client engagement\nRepresent OneCare when engaging clients, third-party vendors, principals, NCS CSU, and Sales Specialists\nOwn the scope, SLA, and cost plan of maintenance contracts managed\nManage and monitor service activities to ensure all aspects of scope and SLA are met\nExecute decisions related to support activities and service requests where scope of work is not clearly defined contractually\nForecast revenue and costs of ongoing projects and contracts with minimal deviation\nMonitor and track P&L of ongoing projects and contracts\nManage costs of ongoing contracts to ensure project margin targets are achieved\nSupport Sales during negotiations of scope, SLA, and cost plans\nLiaise with PMA and CSU Finance on revenue forecast, accrual, cost forecast, and posting\nEvaluate needs and deliver continuous process and service improvements\nManage and prioritize service requests, dispatch technicians, and monitor progress to meet SLAs\nDevelop and maintain KPIs to assess service performance and drive improvement\nNegotiate with vendors and internal teams to ensure adequate resource availability\nBuild relationships with users, technical staff, and management to resolve implementation issues\nManage contracts and subcontractors effectively\nNegotiate with customers on change requests, schedules, and prioritization based on business needs\nMaintain clear and open communication with customers on project issues or clarifications\nIdentify opportunities for service expansion or improvement and liaise with Account Managers for development\nParticipate in presales activities as required\nLiaise with team members to ensure all tasks and deliverables are on schedule\nPlan, track, and monitor team assignments and progress\nDelegate tasks effectively with clear and specific instructions and goals\nProvide leadership to ensure proposals and enhancements are fully analyzed and evaluated for benefits and costs\nCommunicate business needs, priorities, and system details accurately to project teams\nParticipate in leadership activities, performance feedback, and developmental coaching\nMonitor and improve team performance through leadership, coaching, and performance management\n Minimum 5 years of IT project management experience\nStrong knowledge in process improvement methodologies and tools\nGood customer management experience\nProficient in written and spoken English\nAble to travel as required\nSelf-motivated with a positive “can-do” attitude\nCreative with excellent presentation, communication, negotiation, and interpersonal skills\nStrong persuasive techniques\nAbility to lead, develop, and maintain respectful and trusting relationships\nIT Service Management and/or ITIL (v3 or above) certifications\n We are driven by our AEIOU beliefs-Adventure, Excellence, Integrity, Ownership, and Unity-and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.\nTogether, we make the extraordinary happen.\nLearn more about us at ncs.co and visit our LinkedIn career site.\nScam Alert\nWe are aware of fraudulent job offers and impersonations of NCS recruiters. Phishing emails using convincing-looking but fake addresses are also commonly used to trick you into thinking that they come from official NCS sources.\nPlease note that all official communications from NCS Group will only be sent from verified corporate email addresses. Always check that the sender’s email address ends with the genuine NCS domain, @ncs.com.sg and beware of extra letters, symbols or misspellings. When in doubt, verify the sender’s identity by contacting us at .","description_format":"text","description_chars":4787,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Managed Security","IT Consulting & Digital Transformation","Systems Integrators","AI Consulting & Integration"],"lifecycle":[{"event":"open","at":"2026-09-12T13:41:30Z"}],"visa":[],"liveness":{"score":17,"band":"cold","label":"Long shot","p_open":1,"p_active":0.621,"p_room":0.28,"age_days":137,"expected_fill_days":68,"reasons":["conf:2","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-19T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/ncs-senior-service-manager","json_url":"https://alion.io/job/ncs-senior-service-manager.json","meta":{"generated_at":"2026-10-19T08:15:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5374,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8907},"rest":"https://alion.io/mcp/rest/get_company?id=8907"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fncs-senior-service-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fncs-senior-service-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fncs-senior-service-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ncs-senior-service-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fncs-senior-service-manager"}]}