{"id":824081,"url":"https://alion.io/job/ncs-senior-technical-consultant","title":"Senior Technical Consultant","company":{"id":8907,"name":"NCS","domain":"ncs.co","url":"https://alion.io/company/ncs-co","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":82,"open_postings":376,"ghost_share":0.298,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":49,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":50000,"max_usd":126000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":24},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":".NET","optional":false},{"name":"AWS","optional":false},{"name":"AWS Lambda","optional":false},{"name":"C#","optional":false},{"name":"LLM","optional":false},{"name":"Node JS","optional":false},{"name":"Python","optional":false},{"name":"RAG","optional":false},{"name":"ServiceNow","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"Amazon S3","optional":true},{"name":"AWS Bedrock","optional":true},{"name":"DynamoDB","optional":true},{"name":"JavaScript","optional":true},{"name":"OpenAI","optional":true},{"name":"Speech Recognition","optional":true}],"status":"live","first_seen_at":"2026-05-06T09:51:15Z","employer_posted_date":"2026-05-06","last_verified_at":"2026-10-17T17:56:59Z","board_verified":true,"closed_at":null,"days_open":164,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":163},"description":"NCS is a leading AI Tech Services company. With a 15,000-strong team across the Asia Pacific, NCS scales its platforms and capabilities to provide clients with greater agility and AI expertise across a range of Industries. Embracing a strong ecosystem of global partners, NCS transforms technology services delivery combining AI with digital resilience to drive real business impact. NCS is a subsidiary of the Singtel Group.\n We are seeking an experienced Technical Consultant to lead the design and implementation of cloud-based contact centre solutions. This role involves working directly with customers to translate business requirements into scalable, AI-driven solutions, including conversational IVRs, real-time analytics, and GenAI/LLM-based capabilities. The candidate will play a key role in solutioning, implementation, and guiding junior team members\nResponsibilities\nLead end-to-end design and implementation of contact centre solutions, including IVR flows, routing strategies, and integrations\nEngage customers to gather requirements, propose solutions, and drive technical discussions\nDesign and implement integrations with CRM and enterprise systems (e.g. Salesforce, ServiceNow)\nDesign and implement AI/GenAI use cases such as conversational bots, agent assist, call summarisation, and knowledge retrieval (RAG)\nConfigure and optimise AI capabilities such as sentiment analysis, transcription, and automation workflows\nTranslate business requirements into scalable and maintainable technical architectures\nTroubleshoot complex issues across contact flows, integrations, AI components, and cloud services\nDrive SIT/UAT activities, ensure solution quality, and support go-live and hyper care phases\nMentor junior consultants and developers, providing guidance on best practices and implementation approaches\nContribute to reusable assets, frameworks, and internal capability building\n Essential Qualifications\n3-5 years of experience in cloud, contact centre, or customer experience platforms\nHands-on experience designing and implementing solutions on cloud-based contact centre or telephony platforms (e.g. Amazon Connect, Genesys Cloud CX, Cisco Contact Centre, Five9, or similar)\nExperience or strong exposure to GenAI/LLM-based solutions, such as prompt design, chatbot development, or knowledge retrieval (RAG) use cases\nExperience in system integration using APIs, serverless functions (e.g. AWS Lambda), or middleware\nStrong understanding of contact centre concepts (IVR design, routing logic, queues, SLA, reporting)\nExperience working directly with customers in a consulting or delivery role\nProgramming experience in Python, Node.js, or C#.Net\nStrong problem-solving skills with ability to work independently\nExcellent communication and stakeholder management skills\nPreferred Qualifications\nExperience with Amazon Connect and related AWS services (Lambda, Lex, S3, DynamoDB, etc.)\nHands-on experience with GenAI platforms (e.g. AWS Bedrock, OpenAI, or similar)\nExperience implementing conversational AI, speech recognition, or AI-driven automation in customer experience use cases\nExperience integrating with CRM platforms such as Salesforce or ServiceNow\nAWS Certifications (e.g. Solutions Architect Associate)\nExperience in government or regulated environments is a plus\n We are driven by our AEIOU beliefs-Adventure, Excellence, Integrity, Ownership, and Unity-and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.\nTogether, we make the extraordinary happen.\nLearn more about us at ncs.co and visit our LinkedIn career site.\nScam Alert\nWe are aware of fraudulent job offers and impersonations of NCS recruiters. Phishing emails using convincing-looking but fake addresses are also commonly used to trick you into thinking that they come from official NCS sources.\nPlease note that all official communications from NCS Group will only be sent from verified corporate email addresses. Always check that the sender’s email address ends with the genuine NCS domain, @ncs.com.sg and beware of extra letters, symbols or misspellings. When in doubt, verify the sender’s identity by contacting us at .","description_format":"text","description_chars":4282,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Managed Security","IT Consulting & Digital Transformation","Systems Integrators","AI Consulting & Integration"],"lifecycle":[{"event":"open","at":"2026-09-12T13:45:42Z"}],"visa":[],"liveness":{"score":8,"band":"cold","label":"Long shot","p_open":1,"p_active":0.3,"p_room":0.28,"age_days":163,"expected_fill_days":49,"reasons":["conf:0","velocity","ghost","win:tail","crowd:brand"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/ncs-senior-technical-consultant","json_url":"https://alion.io/job/ncs-senior-technical-consultant.json","meta":{"generated_at":"2026-10-17T20:16:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3959,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8907},"rest":"https://alion.io/mcp/rest/get_company?id=8907"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fncs-senior-technical-consultant"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fncs-senior-technical-consultant"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fncs-senior-technical-consultant"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ncs-senior-technical-consultant\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fncs-senior-technical-consultant"}]}