{"id":824214,"url":"https://alion.io/job/ncs-service-designer","title":"Service Designer","company":{"id":8907,"name":"NCS","domain":"ncs.co","url":"https://alion.io/company/ncs-co","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":82,"open_postings":129,"ghost_share":0,"stale_share":0.713,"repost_share":0,"time_to_fill_p50_days":49,"computed_at":"2026-09-25T05:45:01Z"}},"role":"Design","role_family":"Design","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":70000,"max_usd":162000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":738},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Adobe XD","optional":false},{"name":"Agile","optional":false},{"name":"Figma","optional":false},{"name":"Miro","optional":false},{"name":"Sketch","optional":false}],"status":"live","first_seen_at":"2026-01-08T08:59:29Z","employer_posted_date":"2026-01-08","last_verified_at":"2026-09-25T10:20:05Z","board_verified":true,"closed_at":null,"days_open":260,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":259},"description":"NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 13,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.\n What you will do: \nWe are seeking a talented and passionate Service Designer to join our team. In this role, you will be a key driver in shaping the end-to-end experience of products and services. You will be responsible for a holistic view of the service ecosystem, understanding and mapping the interactions between users, employees, processes and technology to create seamless, efficient, and delightful experiences across both physical and digital channels.\nThe ideal candidate will be a systems thinker with a strong human-centered design approach. You will be comfortable navigating complex, ambiguous problems and will work collaboratively with cross-functional teams, including product management, technology, UX/UI design, marketing, and operations, to define and implement innovative service solutions that align with both user needs and business objectives. Practical experience with Al/ ML technologies will be an advantage.\nConduct and Synthesize Research: Plan and lead a wide range of qualitative and quantitative research activities, including user interviews, surveys, ethnographic studies, and data analysis. Uncover user pain points, needs, service gaps and business values. Synthesize research findings into actionable insights and strategic opportunities for service improvements and innovation.\nMap and Visualize Service Ecosystems: Create and maintain service design artifacts such as personas, customer journey maps, service blueprints, and ecosystem maps to visualize and communicate the current and future states of services.\nLead Workshops and Co-creation Sessions: Facilitate design thinking and co-creation workshops with internal and external stakeholders to generate ideas, align on a shared vision, and build consensus.\nDesign and Prototype Solutions: Conceptualize, prototype, and test new service concepts and touchpoints. This includes both digital and non-digital components, ensuring a cohesive and intuitive experience across all channels.\nDrive Strategic Alignment: Collaborate with business leaders, product teams and technology teams to translate user needs and business goals into a clear service strategy and align service vision with implementation. Advocate for the customer while balancing technical feasibility and business goals. Influence the product roadmap and organizational processes to improve service delivery.\nLead Value Realization: Identify opportunities to enhance business outcomes and customer value.\n Measure and Iterate: Define key performance indicators (KPIs) to measure the effectiveness of service improvements. Use data and user feedback to continuously iterate and optimize services.\n The ideal candidate should possess: \nExperience:\n3-8+ years of experience as a Service Designer, UX Designer, or related strategic design role.\nProven work experience with the end-to-end service design process, from discovery and research to design, implementation and measurement.\nProven ability to work in an agile or iterative development environment.\nPractical experience in a B2B and B2C environment with Al/ ML technologies will be an advantage.\nSkills:\nProficiency in service design tools and methodologies, including journey mapping, service blueprinting, and ecosystem mapping.\nExperience in conducting qualitative and qualitative user research (such as interviews, contextual inquiry, usability testing).\nFamiliarity with design thinking, HCD (human-centered design), and systems thinking.\nSkilled in using design tools (e.g. Figma, Miro, Adobe XD, Sketch, Service Blueprint templates).\nUnderstanding of Agile, Lean UX, and product/service lifecycle management.\nGood workshop facilitation skills.\nProblem-solving and critical thinking to develop innovative, user-centered service solutions aligned with business goals.\nExcellent communication and storytelling skills, with the ability to articulate complex concepts and design rationale to diverse audiences, including senior leadership.\nA good portfolio showcasing a variety of projects that demonstrate your ability to solve complex problems and deliver tangible results.\nA bachelor’s or master’s degree in Human-Computer Interaction, Industrial Design, Business Design, or related field.\n Why Join NCS \nLead high-impact Data & AI advisory programs for major enterprises and public sector clients.\n\nShape enterprise strategies and governance frameworks that drive real transformation.\n\nWork with a talented, multidisciplinary team in a collaborative environment.\n\nCompetitive compensation and strong professional development support.\n\nWe are driven by our AEIOU beliefs-Adventure, Excellence, Integrity, Ownership, and Unity-and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.\nTogether, we make the extraordinary happen.\nLearn more about us at ncs.co and visit our LinkedIn career site.\nScam Alert\nWe are aware of fraudulent job offers and impersonations of NCS recruiters. Phishing emails using convincing-looking but fake addresses are also commonly used to trick you into thinking that they come from official NCS sources.\nPlease note that all official communications from NCS Group will only be sent from verified corporate email addresses. Always check that the sender’s email address ends with the genuine NCS domain, @ncs.com.sg and beware of extra letters, symbols or misspellings. When in doubt, verify the sender’s identity by contacting us at .","description_format":"text","description_chars":6039,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Managed Security","IT Consulting & Digital Transformation","Systems Integrators","AI Consulting & Integration"],"lifecycle":[{"event":"open","at":"2026-09-12T13:45:42Z"}],"liveness":{"score":7,"band":"cold","label":"Long shot","p_open":1,"p_active":0.252,"p_room":0.28,"age_days":259,"expected_fill_days":49,"reasons":["conf:18","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-09-25T05:45:01Z"},"pay":null,"html_url":"https://alion.io/job/ncs-service-designer","json_url":"https://alion.io/job/ncs-service-designer.json","meta":{"generated_at":"2026-09-26T00:32:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":455,"day_limit":5000,"remaining_today":4545,"minute_limit":60,"resets_at":"2026-09-27T00:00:00Z"}}}