{"id":1138461,"url":"https://alion.io/job/ncs-technical-services-manager","title":"Technical Services Manager","company":{"id":8907,"name":"NCS","domain":"ncs.co","url":"https://alion.io/company/ncs-co","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":82,"open_postings":376,"ghost_share":0.298,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":49,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":46000,"max_usd":91000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":107},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Amazon CloudWatch","optional":false},{"name":"Amazon EC2","optional":false},{"name":"Amazon S3","optional":false},{"name":"Ansible","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"CloudFormation","optional":false},{"name":"Configuration Management","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"IAM","optional":false},{"name":"ISO 27001","optional":false},{"name":"ITIL","optional":false},{"name":"PowerShell","optional":false},{"name":"Terraform","optional":false},{"name":"VMWare","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-09-23T02:16:31Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-10-17T11:31:36Z","board_verified":true,"closed_at":null,"days_open":24,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":24},"description":"NCS is a leading AI Tech Services company. With a 15,000-strong team across the Asia Pacific, NCS scales its platforms and capabilities to provide clients with greater agility and AI expertise across a range of Industries. Embracing a strong ecosystem of global partners, NCS transforms technology services delivery combining AI with digital resilience to drive real business impact. NCS is a subsidiary of the Singtel Group.\n The Senior AWS Cloud & Infrastructure Engineer (Team Lead) is responsible for designing, implementing, and leading the operations of hybrid infrastructure environments across AWS Cloud and on-premise systems. This role combines technical leadership, solution design, and team management. The environment covers enterprise Windows infrastructure (Active Directory, Azure AD), Canon Print services, Hitachi storage systems, Nutanix HCI, VMware ESXi, and AWS cloud platforms hosted across remote locations.\nThe successful candidate will lead a team of engineers, drive automation and modernization initiatives, and collaborate closely with cross-functional technology teams-including Endpoint Management, Network Operations, and Security-to ensure seamless and secure infrastructure solutions.\nWhat will you do?\nLeadership & Team Management\nLead and mentor a distributed team of 20-30 engineers managing diverse infrastructure environments.\nDevelop and track annual improvement plans based on operational metrics, lessons learned, and technology advancements.\nFoster a collaborative engineering culture focused on ownership, quality, and continuous improvement.\nProvide strategic input to senior management and assist in service optimization, cost control, and service expansion opportunities.\nTechnical Solution Design & Collaboration\nCollaborate with Endpoint Management, Network Operations, Cloud Security, and Application teams to design end-to-end infrastructure solutions.\nDevelop integrated technical architectures ensuring compatibility, security, and performance across platforms.\nParticipate in cross-domain projects such as device lifecycle management, network modernization, identity federation, and hybrid cloud deployment.\nContribute to infrastructure automation and orchestration efforts using tools like Terraform, Ansible, or PowerShell.\nServe as a technical escalation point for complex system issues that span multiple technology domains.\nAWS Cloud & Hybrid Infrastructure Management\nDesign and manage AWS-based systems with focus on governance, scalability, and security compliance.\nOrchestrate hybrid cloud integrations between AWS and on-prem environments (Active Directory, Azure AD, and hybrid networking).\nImplement and maintain server provisioning, configuration management, and monitoring frameworks.\nDrive migration projects, disaster recovery setups, and continuous improvement through automation and cost optimization.\nWindows & Enterprise Infrastructure\nOversee Windows infrastructure including AD, Azure AD, DNS, DHCP, and GPOs.\nManage Canon Print services, ensuring reliable operations and capacity planning.\nAdminister VMware ESXi clusters, Nutanix HCI platforms, and Hitachi filer systems across remote sites.\nImplement standardized system hardening, patch management, and compliance policies.\nConduct root cause analysis, implement corrective actions, and maintain consistent operational documentation.\nOperational Governance & Compliance\nEnsure adherence to ITIL, ISO20000, and ISO27001 operational frameworks.\nMaintain accurate documentation, change control records, and audit compliance artifacts.\nGenerate regular performance and service delivery reports, providing insights for continual service improvement.\nParticipate in audits, risk management initiatives, and capacity or resilience planning exercises.\n Bachelor’s degree in Information Technology, Computer Science, or related field.\nMinimum of 5-8 years of experience managing hybrid infrastructure environments.\nAt least 3 years of focused experience designing, deploying, or managing AWS services.\nDemonstrated ability to lead and grow a technical operations team in a complex enterprise environment.\nProven experience collaborating with cross-functional infrastructure domains (network, endpoint, and security).\nAWS services: EC2, S3, VPC, CloudFormation/Terraform, IAM, RDS, CloudWatch, and Systems Manager.\nStrong knowledge of Windows Server, AD, Azure AD, DNS, GPO, and PowerShell scripting.\nExposure to VMware ESXi, Nutanix HCI, and enterprise NAS/SAN systems (Hitachi).\nFamiliarity with endpoint lifecycle management, network connectivity (VPN, DNS, load balancing), and automation tools.\nUnderstanding of IT governance, compliance, and cyber hygiene frameworks.\nAWS Certified Solutions Architect - Associate or Professional.\nMicrosoft Certified: Azure Administrator or Windows Server certification.\nVMware Certified Professional (VCP), Nutanix Certified Professional (NCP).\nITIL Foundation certification.\nExcellent leadership, communication, and coordination abilities across technical and business stakeholders.\nAnalytical mindset with strong troubleshooting skills.\nCustomer-oriented, adaptable, and proactive towards continuous improvement.\n We are driven by our AEIOU beliefs-Adventure, Excellence, Integrity, Ownership, and Unity-and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.\nTogether, we make the extraordinary happen.\nLearn more about us at ncs.co and visit our LinkedIn career site.\nScam Alert\nWe are aware of fraudulent job offers and impersonations of NCS recruiters. Phishing emails using convincing-looking but fake addresses are also commonly used to trick you into thinking that they come from official NCS sources.\nPlease note that all official communications from NCS Group will only be sent from verified corporate email addresses. Always check that the sender’s email address ends with the genuine NCS domain, @ncs.com.sg and beware of extra letters, symbols or misspellings. When in doubt, verify the sender’s identity by contacting us at .","description_format":"text","description_chars":6155,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Managed Security","IT Consulting & Digital Transformation","Systems Integrators","AI Consulting & Integration"],"lifecycle":[{"event":"open","at":"2026-09-23T09:25:56Z"}],"visa":[],"liveness":{"score":78,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.865,"p_room":0.9,"age_days":24,"expected_fill_days":49,"reasons":["conf:0","velocity","win:mid","comp:brand"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/ncs-technical-services-manager","json_url":"https://alion.io/job/ncs-technical-services-manager.json","meta":{"generated_at":"2026-10-17T11:49:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15580,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8907},"rest":"https://alion.io/mcp/rest/get_company?id=8907"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fncs-technical-services-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fncs-technical-services-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fncs-technical-services-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ncs-technical-services-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fncs-technical-services-manager"}]}