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This role offers an exciting opportunity to drive operational excellence, application stability, governance, and digital transformation initiatives across the Bank's technology landscape.\nThe Job\nProviding strategic leadership and direction for enterprise banking applications while driving digitization and Change-the-Bank (CTB) initiatives\nEnsuring the stability, availability, and performance of business-critical applications through effective application support governance\nManaging incident, problem, change, and release management processes while ensuring service continuity and operational resilience\nLeading root cause analysis initiatives and implementing permanent solutions to minimize recurring incidents\nEstablishing and maintaining robust compliance, risk management, audit readiness, and regulatory governance frameworks\nManaging vendor relationships, service level agreements (SLAs), and third-party performance to ensure optimal service delivery\nDriving business continuity planning (BCP), disaster recovery (DR), and resilience management activities across critical applications\nStrengthening quality assurance, testing, automation, and process improvement initiatives to enhance operational efficiency\nDelivering executive-level reporting, management dashboards, and actionable insights to senior stakeholders\nLeading, coaching, and developing a high-performing application support team while fostering a culture of accountability, innovation, and continuous improvement","description_format":"text","description_chars":1636,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-18T12:28:18Z"},{"event":"close","at":"2026-10-19T21:05:21Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/ndb-bank-manager-it-application-support-2","json_url":"https://alion.io/job/ndb-bank-manager-it-application-support-2.json","meta":{"generated_at":"2026-10-21T04:37:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6727,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3151083},"rest":"https://alion.io/mcp/rest/get_company?id=3151083"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fndb-bank-manager-it-application-support-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fndb-bank-manager-it-application-support-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fndb-bank-manager-it-application-support-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ndb-bank-manager-it-application-support-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fndb-bank-manager-it-application-support-2"}]}