[NUS] Customer Service Representative
Confirmed on the employer's own hiring board on Oct 24, 2026. First seen by Alion on Oct 23, 2026.
Scope of Position
The Nidecker Group is seeking an E-Commerce Customer Service Representative to work with our snow and skate brands in our Truckee office. This position is the customer-facing point of contact for Jones, ThirtyTwo, etnies, Es and Emerica. This role is focused on providing exceptional customer service and order support through every phase of the customer journey.
If you are passionate about snowboarding or skateboarding, love sharing your knowledge of gear, are focused on providing a positive customer experience, and enjoy problem-solving and working in a fast-paced environment, this role could be a great fit.
Position is seasonal; employment usually lasts through February, but the end date is up to managers’ discretion based on business volume.
Tasks
Manage a high volume of daily customer inquries across email, phone and chat platforms in an efficient, timely and professional manner
Maintain a high level of product knowledge of snowboards or skate shoes to provide accurate information to customers.
Provide order support to customers, including processing sales orders, address updates, lost packages, cancellations, and returns in Shopify and Netsuite.
Build relationships and trust with customers through open and interactive communication.
Work closely with our customer service manager and warranty manager to ensure all areas of the business are operating smoothly throughout the course of the season.
Fulfill spare parts orders.
Learn and use Nidecker US’s ERP system and various plugin platforms from our service providers.
Assist sales manager in certain tasks, from shipping projects to inventory and sale of demo products.
Misc. clerical duties.
Education and Experience
2+ years of relevant industry work experience, preferably in snowboard or skateboard retail.
Extensive knowledge and understanding of snowboarding and/or skateboarding gear, and knowledge of the snowboard/skateboard industry.
Skills and Abilities
Experience with Netsuite, Shopify, and Gorgias a plus
Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)
Able to type 60 words per minute
Personable, willingness to learn, and a good sense of humor
Ability to multitask, prioritize and work in a fast-paced environment
Excellent written and verbal communication skills
Strong team player
Must be available through holiday peak season, November through January
Benefits
401K, Health & Dental, IKON Pass, Nidecker Group Snowboard Equipment and footwear.
Join us in Truckee
If you match most of these requirements and are ready to support our riders and customers, we encourage you to apply. You will work directly with our snow and skate brands in a hands-on environment dedicated to boardsports culture.