{"id":1052999,"url":"https://alion.io/job/ndk-nus-e-commerce-customer-service-representative","title":"[NUS] E-commerce Customer Service Representative","company":{"id":720385,"name":"NDK","domain":"ndk.group","url":"https://alion.io/company/ndk-2","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Join","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Truckee, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":37000,"max_usd":74000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":530},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"Shopify","optional":false}],"status":"closed","first_seen_at":"2026-08-14T07:51:47Z","employer_posted_date":"2026-08-14","last_verified_at":"2026-09-30T06:16:42Z","board_verified":false,"closed_at":"2026-09-30T06:16:42Z","days_open":46,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":46},"description":"Full-Time Seasonal Position - September through February\nThe Nidecker Group is seeking an E-Commerce Customer Service Representative to work with our snow and skate brands in our Truckee office. This position is the customer-facing point of contact for Jones, ThirtyTwo, etnies, Es and Emerica. This role is focused on providing exceptional customer service and order support through every phase of the customer journey.\nIf you are passionate about snowboarding or skateboarding, love sharing your knowledge of gear, are focused on providing a positive customer experience, and enjoy problem-solving and working in a fast-paced environment, this role could be a great fit.\nPosition is seasonal; employment usually lasts through February, but the end date is up to managers’ discretion based on business volume.\nTasks\nManage a high volume of daily customer inquries across email, phone and chat platforms in an efficient, timely and professional manner. \nMaintain a high level of product knowledge of snowboards or skate shoes to provide accurate information to customers.\nProvide order support to customers, including processing sales orders, address updates, lost packages, cancellations, and returns in Shopify and Netsuite.\nBuild relationships and trust with customers through open and interactive communication.\nWork closely with our customer service manager and warranty manager to ensure all areas of the business are operating smoothly throughout the course of the season. \nFulfill spare parts orders.\nLearn and use Nidecker US’s ERP system and various plugin platforms from our service providers.\nAssist sales manager in certain tasks, from shipping projects to inventory and sale of demo products.\nMiscanellous clerical duties.\nRequirements\nEducation and Experience\n2+ years of relevant industry work experience, preferably in snowboard or skateboard retail.\nExtensive knowledge and understanding of snowboarding and/or skateboarding gear, and knowledge of the snowboard/skateboard industry.\nSkills and Abilities\nExperience with Netsuite, Shopify, and Gorgias a plus\nProficient in Microsoft Office (Word, Excel, PowerPoint, Outlook) \nAble to type 60 words per minute \nPersonable, willingness to learn, and a good sense of humor\nAbility to multitask, prioritize and work in a fast-paced environment\nExcellent written and verbal communication skills\nStrong team player\nMust be available through holiday peak season, November through January\nBenefits\n401K\nHealth & Dental\nIKON Pass\nNidecker Group Snowboard Equipment and footwear.","description_format":"text","description_chars":2536,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce"],"lifecycle":[{"event":"open","at":"2026-09-19T01:08:38Z"},{"event":"close","at":"2026-09-30T06:16:42Z"}],"liveness":null,"pay":null,"html_url":"https://alion.io/job/ndk-nus-e-commerce-customer-service-representative","json_url":"https://alion.io/job/ndk-nus-e-commerce-customer-service-representative.json","meta":{"generated_at":"2026-10-03T01:08:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1001,"day_limit":5000,"remaining_today":3999,"minute_limit":60,"resets_at":"2026-10-04T00:00:00Z"}}}