{"id":2563312,"url":"https://alion.io/job/nearmap-senior-manager-people-operations","title":"Senior Manager, People Operations","company":{"id":4832,"name":"Nearmap","domain":"nearmap.com","url":"https://alion.io/company/nearmap","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":22,"computed_at":"2026-10-31T05:58:55Z"}},"role":"HR","role_family":"HR","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lehi, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":87000,"max_usd":168000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":506},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"LinkedIn","optional":false},{"name":"YouTube","optional":false}],"status":"live","first_seen_at":"2026-10-14T20:12:21Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-31T16:34:38Z","board_verified":true,"closed_at":null,"days_open":16,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":16},"description":"Property intelligence is reshaping how the world understands the built environment, and Nearmap is driving that. We put powerful aerial imagery, AI-driven analytics, and geospatial tools into the hands of the people who plan, build, insure, and govern the places we all live and work. Our technology turns property uncertainty into decisive action, and our culture brings out the best in the people who build it.\nWe move fast, we care about craft, and we're proud of what we're building. If you're energized by turning hard problems into real-world impact, we'd love to meet you.\n The Senior Manager, People Operations is accountable for the effectiveness, scalability, and continuous evolution of People Operations service delivery. This leader translates the People strategy into a measurable operating model, leads a high-performing team, and owns complex cross-functional programs across the employee lifecycle. The role combines operational rigor, strong judgment, HR technology expertise, data governance, and a global mindset to improve employee experience while reducing risk and manual effort.\nKey Responsibilities:\nLead, coach, and develop the People Operations team with clear ownership, succession planning, capability development, performance expectations, and accountability culture.\nOwn the People Operations operating model, including capacity planning, prioritization, escalation frameworks, service catalogs, SLAs, and performance scorecards.\nTranslate functional priorities into sequenced roadmaps with measurable outcomes, resource requirements, dependencies, and executive-ready reporting.\nServe as senior escalation point and decision-maker for complex, sensitive employee operations issues, balancing employee experience, policy, compliance, and business impact.\nInfluence cross-functional leaders and drive adoption of standardized processes across regions and business entities.\nOwn end-to-end service quality for onboarding, employee changes, promotions, transfers, leaves, and offboarding, including controls and handoffs to Payroll, IT, and Finance.\nDesign and maintain consistent global standards while accommodating country, state, and entity-specific requirements.\nOversee shared inbox and case management performance through team-level metrics, root-cause analysis, self-service enablement, and continuous service improvements.\nEnsure standard operating procedures, employee-facing resources, decision trees, and process ownership remain accurate, accessible, and audit-ready.\nProvide functional leadership for HRIS operations, including UKG Ready, integrations, workflows, approvals, roles, and lifecycle automation in partnership with HRIS specialists and IT.\nEstablish controls for employee master data, organizational hierarchy, access permissions, data changes, reconciliation, and downstream system integrity.\nPrioritize and deliver automation, AI-assisted support, and employee and manager self-service initiatives with appropriate privacy and quality safeguards.\nOwn operational readiness for system releases, process changes, testing, stakeholder training, and post-launch stabilization.\nUse dashboards and analytics to identify failure points, quantify efficiency gains, and inform leadership decisions.\nLead high-impact initiatives from problem definition and business case through design, implementation, change management, and benefits realization.\nSimplify and standardize processes across teams, locations, and acquired entities; identify and eliminate redundant handoffs and manual controls.\nBuild sustainable governance for process documentation, change requests, ownership, and periodic review.\nPartner with Finance, Payroll, Benefits, IT, and Legal to resolve systemic issues and strengthen operational controls.\nDrive the shift toward a self-service, automation-first, and AI-driven employee experience, transforming People Operations from transactional service delivery to a scalable, proactive, and technology-enabled function.\nOwn operational compliance controls, accurate employee records, audit preparation, and timely remediation in partnership with Legal and regional specialists.\nApply sound judgment to sensitive data, employee matters, access rights, and regional employment requirements; escalate legal interpretations appropriately.\nSet a service culture focused on responsiveness, clarity, empathy, consistency, and effective resolution.\nSupport enterprise People programs, including compensation, performance, benefits, engagement, and organizational change through reliable execution and data.\nKeep up to date with and comply with all local legislative requirements. Adhere to company guidelines and the corporate Code of Conduct in an ethical manner when dealing with company assets and other people.\nQualifications\n8+ years of progressive experience in People/HR Operations, including 3+ years leading major operational programs; equivalent experience considered.\nDemonstrated ownership of multi-state operations and experience working with global or multi-country stakeholders.\nProven ability to design and scale operating models, lead complex cross-functional change, and deliver measurable service improvements.\nHands-on understanding of HRIS workflows, data governance, integrations, and operational controls; UKG Ready experience preferred.\nExperience in a fast-growing technology company, distributed workforce, or post-acquisition integration is advantageous.\nStrong people leadership, coaching, delegation, stakeholder influence, and conflict resolution.\nExcellent program management, prioritization, change management, and executive communication skills.\nAnalytical mindset; ability to define KPIs, diagnose root causes, quantify value, and make risk-informed decisions.\nWorking knowledge of employee lifecycle practices and relevant US employment requirements (including FLSA, FMLA, ADA); ability to partner with local experts on other jurisdictions.\nComfort with HR technologies such as UKG, ADP, Culture Amp, and SmartRecruiters, and practical application of automation and AI.\nHigh discretion and sound judgment.\nCommercial awareness.\nAbility to operate effectively in ambiguity.\n All your information will be kept confidential according to EEO guidelines.\nWhy you'll love working at Nearmap:\nWe move fast and work smart; often wearing multiple hats. We adapted to remote working with ease and are continually looking at ways to improve. We’re proud of our inclusive, supportive culture, and maintain a safe environment where everyone feels a sense of belonging and can be themselves.\nIn addition to your annual leave, Nearmap offers:\n4 extra \"YOU\" days off each year-take a break, no questions asked!\nCompany-sponsored volunteering days to give back.\nGenerous parental leave policies for growing families.\nWork from Overseas Policy - explore the world in the approved list of cities while you work!\nDiscounted Private Health Insurance plans.\nA Nearmap subscription (naturally!).\nLearn More About The Work We Do:\nYouTube Page\nLinkedIn Page\nThanks, but we got this! Nearmap does not accept unsolicited resumes from recruitment agencies and search firms. Please do not email or send unsolicited resumes to any Nearmap employee, location or address. 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