{"id":2377336,"url":"https://alion.io/job/nebius-customer-experience-automations-manager","title":"Customer Experience Automations Manager","company":{"id":6364,"name":"Nebius","domain":"nebius.com","url":"https://alion.io/company/nebius","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":78,"open_postings":131,"ghost_share":0,"stale_share":0.87,"repost_share":0,"time_to_fill_p50_days":38,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Frontend","role_family":"Frontend","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Amsterdam, Netherlands"],"countries":["NL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":69000,"max_usd":144000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":13},"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Jira","optional":false},{"name":"LLM","optional":false},{"name":"Python","optional":false},{"name":"Rest API","optional":false},{"name":"Terraform","optional":false},{"name":"Kubernetes","optional":true},{"name":"n8n","optional":true}],"status":"live","first_seen_at":"2026-09-09T09:30:06Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-13T17:21:32Z","board_verified":true,"closed_at":null,"days_open":34,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":34},"description":"About Nebius:\nNebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure.\nBuilt by engineers, for engineers. From large-scale GPU orchestration to inference optimization, we own the hard problems across compute, storage, networking and applied AI.\nListed on Nasdaq (NBIS) and headquartered in Amsterdam, we have a global footprint with R&D hubs across Europe, the UK, North America and Israel. Our team of 1,500+ includes hundreds of engineers with deep expertise across hardware, software and AI R&D.\nAbout the team \nThe Customer Experience team at Nebius handles thousands of requests every month - quota applications, billing operations, planned enterprise cluster upgrades, and incident notifications. Volume has grown 130% over seven months and continues to grow alongside our customer base.\nWe are building a dedicated automation team to turn repetitive manual work into scalable, maintainable systems: LLM-powered agents, self-service flows, and infrastructure tooling. The goal is to make Customer Service capacity independent of headcount growth.\nThe role\nWe are looking for a technical leader to build and lead this team. You will start as an individual contributor, establishing the technical foundation, then take on management responsibilities as the team grows - without stepping away from hands-on engineering work.\nYour responsibilities will include: \nDesign and build automated systems that handle thousands of support operations per month - quota requests, billing, account management, DSR\nDevelop LLM-powered agents that help support engineers resolve complex tickets in real time\nCreate tooling for planned cluster operations: Terraform automation, runbook execution, Soperator integration\nBuild self-service flows that reduce load on the support team without degrading the customer experience\nHire and grow a team of automation engineers\nDefine the technical roadmap together with the Head of Customer Service\nBuild integrations with Jira, billing APIs, and internal Nebius systems\nTrack key metrics: automation rate, ticket deflection, engineer hours saved\nWe expect you to have: \n7+ years of software engineering experience, including 2+ years as a tech lead or engineering manager\nStrong Python skills and hands-on experience with REST APIs and system integrations\nExperience building automation pipelines or workflow systems in production\nPractical experience with LLM APIs and building AI agents\nExperience working with ticketing systems (Jira or equivalent) at the API level\nFluency in English, written and spoken\nIt will be an added bonus if you have: \nExperience with Terraform and infrastructure automation\nKnowledge of Kubernetes and cloud-native stack\nExperience with N8N, Temporal, or similar workflow automation tools\nUnderstanding of cloud billing, quota management, and compliance workflows\nBackground in support engineering, DevOps, or customer success engineering\nExamples of outcomes you could drive:\nAutomate quota request processing and free up the equivalent of 2,400+ engineer hours annually\nBuild an internal Q&A agent that reduces response time on complex Chat tickets from 30 minutes to under 5\nDevelop cluster upgrade tooling that compresses a multi-day operation into a matter of hours - as the number of enterprise clusters keeps growing#LI-SS1\n\nBenefits & Perks:\nCompetitive compensation\nCareer growth and learning opportunities\nFlexibility and ownership\nCollaborative and innovative culture\nOpportunity to work on impactful AI projects\nInternational environment and talented teams\nWhat's it like to work at Nebius:\nFast moving - Bold thinking - Constant growth - Meaningful impact - Trust and real ownership - Opportunity to shape the future of AI \nEqual Opportunity Statement:\nNebius is an equal opportunity employer. We are committed to fostering an inclusive and diverse workplace and to providing equal employment opportunities in all aspects of employment. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law.\nApplicants must be authorized to work in the country in which they apply and will be required to provide proof of employment eligibility as a condition of hire. \nIf you need accommodations during the application process, please let us know.","description_format":"text","description_chars":4698,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Data Centers & Colocation","Cloud Platforms (IaaS & PaaS)","AI Compute & Inference"],"lifecycle":[{"event":"open","at":"2026-10-12T18:47:37Z"}],"visa":[],"liveness":{"score":38,"band":"fade","label":"Fading","p_open":1,"p_active":0.503,"p_room":0.75,"age_days":33,"expected_fill_days":38,"reasons":["conf:0","stale_co","win:late","comp:brand"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/nebius-customer-experience-automations-manager","json_url":"https://alion.io/job/nebius-customer-experience-automations-manager.json","meta":{"generated_at":"2026-10-13T19:03:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29190,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6364},"rest":"https://alion.io/mcp/rest/get_company?id=6364"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnebius-customer-experience-automations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnebius-customer-experience-automations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnebius-customer-experience-automations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/nebius-customer-experience-automations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnebius-customer-experience-automations-manager"}]}