{"id":2242211,"url":"https://alion.io/job/nebius-dc-it-support-manager","title":"DC IT Support Manager","company":{"id":6364,"name":"Nebius","domain":"nebius.com","url":"https://alion.io/company/nebius","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":75,"open_postings":135,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lappeenranta, Finland"],"countries":["FI"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":36000,"max_usd":82000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":549},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Linux","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"Unix","optional":false}],"status":"live","first_seen_at":"2026-05-15T14:53:44Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-12T06:25:33Z","board_verified":true,"closed_at":null,"days_open":149,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":149},"description":"About Nebius:\nNebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure.\nBuilt by engineers, for engineers. From large-scale GPU orchestration to inference optimization, we own the hard problems across compute, storage, networking and applied AI.\nListed on Nasdaq (NBIS) and headquartered in Amsterdam, we have a global footprint with R&D hubs across Europe, the UK, North America and Israel. Our team of 1,500+ includes hundreds of engineers with deep expertise across hardware, software and AI R&D.\n\nAbout Nebius:\nNebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure.\nBuilt by engineers, for engineers. From large-scale GPU orchestration to inference optimization, we own the hard problems across compute, storage, networking and applied AI.\nListed on Nasdaq (NBIS) and headquartered in Amsterdam, we have a global footprint with R&D hubs across Europe, the UK, North America and Israel. Our team of 1,500+ includes hundreds of engineers with deep expertise across hardware, software and AI R&D.\nThe Role\nWe are looking for a IT Support Manager in our data center, the key person in managing IT infrastructure maintenance. You will manage L1, L2, IT infrastructure and Field Network Engineers supporting data center IT infrastructure and GPU clusters. This role is focused on ensuring stable, efficient, and scalable operations through people leadership, structured support processes, and hands-on technical oversight.\nYou will own day-to-day IT support operations, oversee maintenance and incident resolution for GPU clusters, and ensure high service levels across hardware, network, and field support activities. You will act as a key escalation point, drive operational improvements, and align support execution with broader data center objectives.\nYour responsibilities will include\nLead and manage L1, L2, IT infrastructure and Field Network Engineers supporting data center IT infrastructure and GPU clusters and region IX colocations.\n\nEnsure high availability and reliability of GPU clusters and IT infrastructure\n\nAct as the primary escalation point for complex hardware, network, and operational incidents\n\nMonitor and drive SLA, KPI, and incident resolution performance across IT support services\n\nOversee proactive maintenance, troubleshooting, and problem management activities\n\nCollaborate with infrastructure engineers, vendors, and colocation partners to resolve issues and deliver improvements\n\nMaintain and improve support processes, documentation, and team training materials\n\nManage IT asset lifecycle activities, relates to responsibility area, including RMAs\n\nWe Expect You to Have\n3+ years of experience managing technical support teams in a data center or similar critical infrastructure environment.\n\nStrong hands-on background in diagnosing and resolving server hardware issues, including GPU-based systems, fiber networks.\n\nSolid understanding of data center operations, server platforms, and enterprise networking principles.\n\nPractical experience with IT service management processes (ITIL / ITSM).\n\nBasic proficiency with Linux/Unix operating systems and command-line tools.\n\nProven ability to manage operational KPIs, incidents, and escalations.\n\nAnalytical skills\n\nProactive mindset, strong sense of ownership, and the ability to lead teams in high-pressure environments.\n\nHigh proficiency in spoken and written English.\n\nIt will be an added bonus of you have: \nRelevant certifications and trainings\n\nBenefits & Perks:\nCompetitive compensation\nCareer growth and learning opportunities\nFlexibility and ownership\nCollaborative and innovative culture\nOpportunity to work on impactful AI projects\nInternational environment and talented teams\nWhat's it like to work at Nebius:\nFast moving - Bold thinking - Constant growth - Meaningful impact - Trust and real ownership - Opportunity to shape the future of AI \nEqual Opportunity Statement:\nNebius is an equal opportunity employer. We are committed to fostering an inclusive and diverse workplace and to providing equal employment opportunities in all aspects of employment. 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