{"id":2241251,"url":"https://alion.io/job/nebius-delivery-operations-manager-2","title":"Delivery Operations Manager","company":{"id":6364,"name":"Nebius","domain":"nebius.com","url":"https://alion.io/company/nebius","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":78,"open_postings":131,"ghost_share":0,"stale_share":0.87,"repost_share":0,"time_to_fill_p50_days":38,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Management","role_family":"Management","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":224000,"max":270000,"currency":"USD","period":"year","gross":null,"usd_annual":270000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Jira","optional":false},{"name":"PoC Library","optional":false}],"status":"live","first_seen_at":"2026-10-08T15:44:33Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-13T06:08:54Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"About Nebius:\nNebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure.\nBuilt by engineers, for engineers. From large-scale GPU orchestration to inference optimization, we own the hard problems across compute, storage, networking and applied AI.\nListed on Nasdaq (NBIS) and headquartered in Amsterdam, we have a global footprint with R&D hubs across Europe, the UK, North America and Israel. Our team of 1,500+ includes hundreds of engineers with deep expertise across hardware, software and AI R&D.\nThe role\nToken Factory is scaling AI inference across PoC and production environments. As we grow, operational clarity and structured delivery become critical.\nWe are hiring a Delivery Operations Manager to build and maintain the operational system that connects sales, delivery, and customer success - and ensures every customer interaction runs smoothly from first deal to production.\nYou’re welcome to work remotely from theUnited States.\nYour responsibilities will include: \nPost-Sales Operations\nOwn day-to-day operational processes across active PoCs and production customers\nEnsure seamless transitions from PoC to production without loss of context\nBuild and maintain documentation for complex operational scenarios: customer migrations, model changes, GPU type changes, contract renewals\nDefine cleanup processes for customer offboarding and scope reductions\nTriage incidents together with SA and Support, maintain clear escalation paths\nCustomer Lifecycle & Commercial Operations\nSupport transitions to new legal entities, updated contracts, and SKU changes\nBuild and maintain instructions for AE, SE, and Sales Ops on how to work with Token Factory customers\nAlign post-sales processes with broader Nebius Cloud standards\nDefine upsale processes - new PoCs for existing customers, operational and billing setup, transition to production\nOperational Visibility\nMaintain a single source of truth on customer health, active workloads, and contract status\nTrack upcoming renewals, capacity changes, and operational dependencies\nSurface risks early and drive resolution across teams\nCross-Functional Coordination\nImprove handoff clarity across Sales, Pre-Sales, Engineering, and Delivery\nRun structured operational reviews\nWork comfortably with technical teams - you don't need to write code, but you need to understand what engineers are building and why it matters for customers\nAutomation & Tooling\nDrive automation initiatives: Salesforce / Jira / Backoffice integrations, customer notifications, contract expiry alerts, cleanup workflows\nIdentify where manual processes can be replaced with tooling\nWe expect you to have: \nExperience in cloud, AI, or SaaS operations\nYou are comfortable working across sales, legal, finance, and engineering teams\nYou bring structure without adding bureaucracy\nYou are proactive in surfacing risks and improving execution\nYou can hold a conversation with a technical team without getting lost\nWhat success looks like: \nActive PoCs and production customers are visible and tracked\nTransitions to production are structured and predictable\nCommercial and operational changes reach customers without friction\nCross-team delivery clarity improves over time\n\nKey employee benefits in the US:\nHealth insurance: 100% company-paid medical, dental, and vision coverage for employees and families.\n 401(k) plan: Up to 4% company match with immediate vesting.\nParental leave: 20 weeks paid for primary caregivers, 12 weeks for secondary caregivers.\nRemote work reimbursement: Up to $85/month for mobile and internet.\nDisability & life insurance: Company-paid short-term, long-term and life insurance coverage.\nPay Transparency\nWe offer competitive compensation and benefits packages. Actual compensation will be determined based on job-related factors, including experience, skills, qualifications, the level at which the candidate is hired, and geographic location, consistent with applicable law.\nBase Compensation Range\n$224,000—$270,000 USD\nBenefits & Perks:\nCompetitive compensation\nCareer growth and learning opportunities\nFlexibility and ownership\nCollaborative and innovative culture\nOpportunity to work on impactful AI projects\nInternational environment and talented teams\nWhat's it like to work at Nebius:\nFast moving - Bold thinking - Constant growth - Meaningful impact - Trust and real ownership - Opportunity to shape the future of AI \nEqual Opportunity Statement:\nNebius is an equal opportunity employer. We are committed to fostering an inclusive and diverse workplace and to providing equal employment opportunities in all aspects of employment. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law.\nApplicants must be authorized to work in the country in which they apply and will be required to provide proof of employment eligibility as a condition of hire. \nIf you need accommodations during the application process, please let us know.","description_format":"text","description_chars":5382,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Health insurance","Insurance coverage","Life insurance","Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Commerce","Education","Data Centers & Colocation"],"lifecycle":[{"event":"open","at":"2026-10-11T01:05:42Z"}],"visa":[],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.602,"p_room":1,"age_days":4,"expected_fill_days":38,"reasons":["conf:0","stale_co","win:early","comp:brand"],"computed_at":"2026-10-13T05:45:00Z"},"pay":{"stated_usd_annual":270000,"is_top_pay":true},"html_url":"https://alion.io/job/nebius-delivery-operations-manager-2","json_url":"https://alion.io/job/nebius-delivery-operations-manager-2.json","meta":{"generated_at":"2026-10-13T07:03:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10361,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6364},"rest":"https://alion.io/mcp/rest/get_company?id=6364"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnebius-delivery-operations-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnebius-delivery-operations-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnebius-delivery-operations-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/nebius-delivery-operations-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnebius-delivery-operations-manager-2"}]}