{"id":2241424,"url":"https://alion.io/job/nebius-l3-support-engineer-data-center-infrastructure","title":"L3 Support Engineer, Data Center Infrastructure","company":{"id":6364,"name":"Nebius","domain":"nebius.com","url":"https://alion.io/company/nebius","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":125000,"max":180000,"currency":"USD","period":"year","gross":null,"usd_annual":180000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"Linux","optional":true}],"status":"live","first_seen_at":"2026-10-01T16:45:48Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-11T19:34:01Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"About Nebius:\nNebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure.\nBuilt by engineers, for engineers. From large-scale GPU orchestration to inference optimization, we own the hard problems across compute, storage, networking and applied AI.\nListed on Nasdaq (NBIS) and headquartered in Amsterdam, we have a global footprint with R&D hubs across Europe, the UK, North America and Israel. Our team of 1,500+ includes hundreds of engineers with deep expertise across hardware, software and AI R&D.\nThe role\nWe are looking for a Senior Hardware Support Engineer to own production hardware reliability across large-scale, mission-critical data center environments. This role operates at the intersection of hardware engineering, operations, and vendors, ensuring fleet stability, rapid root cause identification, and continuous improvement of server and platform reliability.\nYou will act as a senior escalation point for complex hardware and firmware issues affecting production systems, driving investigations from symptom to root cause and coordinating resolution across engineering, vendors, and on-site teams. The role requires strong analytical thinking, structured problem-solving methodology, and deep hardware expertise in high-density, performance-critical infrastructure environments.\nYour responsibilities will include\nLeading root cause analysis for complex hardware and firmware failures across production fleets\n\nAggregating recurring problems and error patterns to identify systemic reliability issues\n\nActing as the senior escalation point for hardware-related incidents impacting availability or performance\n\nCoordinating with vendors to drive timely diagnostics, RMAs, firmware fixes, and corrective actions\n\nPartnering with internal engineering teams to validate fixes and prevent recurrence\n\nPerforming hardware and firmware validation before fleet-wide rollout\n\nDriving structured incident investigations using established IT problem management methodologies\n\nSupporting on-site teams with technical coordination during critical hardware events\n\nImproving hardware observability, failure tracking, and reporting processes\n\nContributing to long-term hardware reliability strategy and fleet-wide stability improvements\n\nWhat we expect you to have\nStrong hands-on expertise with server hardware in data center or large-scale production environments\n\nProven experience performing root cause analysis of hardware and firmware failures\n\nDeep understanding of server components (CPU, memory, storage, networking, power, BMC) and failure modes\n\nExperience working directly with hardware vendors and engineering teams to resolve production issues\n\nStructured problem-solving skills using formal IT or incident management methodologies\n\nStrong analytical capabilities and ability to interpret logs, telemetry, and error patterns\n\nExperience coordinating technical activities with on-site operations teams\n\nAbility to manage multiple concurrent investigations with production impact\n\nClear written and verbal communication skills in cross-functional environments\n\nIt will be an added bonus if you have\nExperience in GPU-dense, AI, or high-performance computing environments\n\nExposure to firmware lifecycle management and large-scale rollout validation\n\nFamiliarity with Linux-based production systems and infrastructure tooling\n\nExperience improving fleet-wide hardware reliability metrics at scale\n\nWorking conditions\nOnsite work in the Vineland New Jersey Data center.\n\nParticipation in incident escalations for production-impacting events\n\nKey employee benefits\nComprehensive medical, dental, and vision coverage\n\n401(k) plan with company contribution\n\nFlexible paid time off\n\nPaid parental leave\n\nProfessional development support\n\nCompensation\n$125,000 - $180,000 per year plus annual performance-based bonus.\nPay Transparency\nWe offer competitive compensation and benefits packages. Actual compensation will be determined based on job-related factors, including experience, skills, qualifications, the level at which the candidate is hired, and geographic location, consistent with applicable law.\nBase Compensation Range\n$147,200—$183,900 USD\nBenefits & Perks:\nCompetitive compensation\nCareer growth and learning opportunities\nFlexibility and ownership\nCollaborative and innovative culture\nOpportunity to work on impactful AI projects\nInternational environment and talented teams\nWhat's it like to work at Nebius:\nFast moving - Bold thinking - Constant growth - Meaningful impact - Trust and real ownership - Opportunity to shape the future of AI \nEqual Opportunity Statement:\nNebius is an equal opportunity employer. We are committed to fostering an inclusive and diverse workplace and to providing equal employment opportunities in all aspects of employment. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law.\nApplicants must be authorized to work in the country in which they apply and will be required to provide proof of employment eligibility as a condition of hire. \nIf you need accommodations during the application process, please let us know.","description_format":"text","description_chars":5565,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Parental leave","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Commerce","Education","Data Centers & Colocation"],"lifecycle":[{"event":"open","at":"2026-10-11T01:05:42Z"}],"visa":[],"liveness":{"score":71,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.786,"p_room":0.9,"age_days":10,"expected_fill_days":22,"reasons":["conf:2","win:mid","comp:brand"],"computed_at":"2026-10-11T21:42:22Z"},"pay":{"stated_usd_annual":180000,"is_top_pay":true},"html_url":"https://alion.io/job/nebius-l3-support-engineer-data-center-infrastructure","json_url":"https://alion.io/job/nebius-l3-support-engineer-data-center-infrastructure.json","meta":{"generated_at":"2026-10-11T21:42:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10778,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6364},"rest":"https://alion.io/mcp/rest/get_company?id=6364"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnebius-l3-support-engineer-data-center-infrastructure"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnebius-l3-support-engineer-data-center-infrastructure"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnebius-l3-support-engineer-data-center-infrastructure"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/nebius-l3-support-engineer-data-center-infrastructure\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnebius-l3-support-engineer-data-center-infrastructure"}]}